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e-Jurnal Apresiasi Ekonomi
Published by Sekolah Tinggi Ilmu Ekonomi Pasaman Simpang Empat
ISSN : 23373997     EISSN : 26139774     DOI : -
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
topics that will be published in this journal are: 1. Development theory and application of management science; 2. Study of entrepreneurship and entrepreneurship development; 3. Development and research on applying the theory of business science 4. Community economic development. But the other relevant topics with is available.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 12 Documents
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Search results for , issue "Vol 9, No 3 (2021)" : 12 Documents clear
PENGARUH KOMPETENSI KARYAWAN DAN KINERJA PELAYANAN STAF FRONT OFFICE TERHADAP KEPUASAN PELANGGAN HOTEL BINTANG 3, 4, DAN 5 DI KOTA BANDUNG DAN SEKITARNYA Kanaidi, Kanaidi; Andranaswari, Nisrina
Jurnal Apresiasi Ekonomi Vol 9, No 3 (2021)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31846/jae.v10i3.513

Abstract

This study aims to determine the effect of employee competence and service performance of front office staff on customer satisfaction at 3, 4, and 5 star hotels in Bandung and its surroundings. This study uses a survey method with descriptive and verification analysis. Hypothesis testing using path analysis. Determination of the sample using purposive sampling. Data were obtained by distributing questionnaires to 150 respondents, who were hotel guests and or who were had stayed at 3, 4 and 5 star hotels in Bandung and its surroundings. The questionnaire has been tested for validity and reliability first. Secondary data obtained through literature review of various relevant literature. The results of the descriptive analysis concluded that the overall competence of hotel employees was judged by the customer to be in the good category. However, there are still some indicators that are considered weak. The service performance of the hotel's front office staff as a whole is considered by customers to be still in the fairly good category and there are still some indicators that are considered adequate, some are even considered not good. The overall level of hotel customer satisfaction is also considered by customers to be still in the fairly good category. The results of the verification analysis show that employee competence and service performance of hotel front office staff have a positive effect on customer satisfaction at 3, 4 and 5 star hotels in Bandung City and its surroundings. Employee competence, service performance of front office staff, and customer satisfaction are deemed to need the attention of hotel management to be improved and improved, through various ways that have been described in the suggestions section.Keywords: employee competence, service performance, front office staff, customer satisfaction.
POTENSI TRANSFORMASI SPP KONVENSIONAL MENJADI SPP SYARIAH MELALUI ANALISA SWOT (STUDI PADA KELOMPOK SPP NAGARI CUBADAK) Fitri, Sari; Mariko, Suhatri; Nasfi, Nasfi
Jurnal Apresiasi Ekonomi Vol 9, No 3 (2021)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31846/jae.v9i3.419

Abstract

Penelitian ini bertujuan untuk melihat seberapa besar peluang transformasi Simpan Pinjam Perempuan (SPP) Konvensional menjadi SPP Syariah pada kelompok SPP Nagari Cubadak, Kecamatan Lima Kaum, Kabupaten Tanah Datar, Provinsi Sumatera Barat yang diukur melalui analisa SWOT. Hasil penelitian menujukan bahwa posisi transformasi SPP konvensional menjadi SPP syariah berada pada Kuadran 1 yaitu 0,8 = x dan 2,5 = y. Sehingga pada posisi ini dapat disimpulkan bahwa posisi ini merupakan situasi yang sangat menguntungkan bagi kelompok SPP di Nagari Cubadak untuk bertransformasi menjadi kelompok SPP berbasis Syariah. Rekomendasi  strategi yang perlu dilakukan yaitu dengan memanfaatkan seluruh kekuatan dan memanfaatkan peluang yang sebesar-besarnya untuk mewujudkan transformasi kelompok SPP menjadi kelompok SPP Syariah. Strategi yang harus diterapkan adalah mendukung kebijakan pertumbuhan yang agresif (growth oriented strategi).  This study aims to see how big the chances of transforming Conventional Women's Savings and Loans (SPP) into Sharia SPP in the SPP Nagari Cubadak group, Lima Kaum District, Tanah Datar Regency, West Sumatra Province as measured by SWOT analysis. The results of the study show that the position of the transformation of conventional SPP into Islamic SPP is in Quadrant 1, namely 0.8 = x and 2.5 = y. So in this position it can be concluded that this position is a very favorable situation for the SPP group in Nagari Cubadak to transform into a Sharia-based SPP group. The strategic recommendation that needs to be done is to take advantage of all strengths and take advantage of the maximum opportunity to realize the transformation of the SPP group into a Sharia SPP group. The strategy that must be implemented is to support an aggressive growth policy (growth oriented strategy). 

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