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Qawwam
Published by Institut Agama Islam Negeri Kerinci
ISSN : 27986497     EISSN : 27986217     DOI : https://doi.org/10.32939/qawwam
Core Subject : Religion, Economy, Education, Social,
Religion Economics, Econometrics & Finance Education Social Sciences
Manajemen, Manajemen Dakwah, Ilmu Alquran dan Tafsir, Pendidikan Agama Islam, Hukum Keluarga Islam, Hukum, Perbankan Syariah, Ekonomi Syariah, Administrasi, Bimbingan dan Konseling.
Arjuna Subject : Umum - Umum
Articles 5 Documents
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Search results for , issue "Vol. 1 No. 1 (2020): June" : 5 Documents clear
ANALISIS AZAS-AZAS UMUM PELAYANAN PUBLIK DI DINAS PERINDUSTRIAN DAN PERDAGANGAN KABUPATEN KERINCI: Eliyusnadi M.Si, Eliyusnadi
Qawwam : The Leader's Writing Vol. 1 No. 1 (2020): June
Publisher : Fakultas Ushuluddin Adab dan Dakwah Insitut Agama Islam Negeri Kerinci

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32939/qawwam.v1i1.74

Abstract

Analysis of General Principles of Public Service at the Industry and Trade Office of Kerinci Regency. Every community certainly really hopes for the existence of general principles of public services in providing services to the community, especially at the Kerinci Regency Industry and Trade Office. In order to provide satisfactory services to service users, service delivery must meet the general principles of good governance in order to create customer satisfaction, which is a measure of the success of a public service. The formulation of the research problem, namely, how are the general principles of public services at the Kerinci Regency Industry and Trade Service. The objective of the research is to find out the general principles of public services in the Kerinci Regency Industry and Trade Service. This research uses a qualitative approach where data is obtained through field interview guides to 7 informants referring to 6 research indicators, namely 1. Transparency 2. Accountability 3. Conditional 4. Participation 5. Non-Discriminatory. 6. Balance of Rights and Obligations. The data obtained in the field were analyzed based on the classification of the informants' answers which were described in the results and discussion of the research which was then carried out by the interpretative researcher. It is known that the General Principles of Public Service at the Industry and Trade Office of Kerinci Regency, from the six research indicators, five indicators are well implemented, namely accountability, conditionality, participation, non-discrimination and balance of rights and obligations, while transparency indicators have not been maximally implemented. For this reason, the authors suggest that the General Principles of Public Service in the Kerinci Regency Industry and Trade Service can be improved so that they are more transparent in providing services to the community.
ANALISIS KOMPETENSI SUMBER DAYA MANUSIA DALAM MENANGGAPI KELUHAN PELANGGAN DI PDAM TIRTA KHAYANGAN KOTA SUNGAI PENUH: Bukhari Mualim Mualim, Bukhari
Qawwam : The Leader's Writing Vol. 1 No. 1 (2020): June
Publisher : Fakultas Ushuluddin Adab dan Dakwah Insitut Agama Islam Negeri Kerinci

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32939/qawwam.v1i1.75

Abstract

Competence of Human Resources at the PDAM Tirta Khayangan office, Sungai Penuh city. Responding to customer complaints has not been fully implemented in accordance with the duties and functions of employees due to limited funds and the number of personnel they have. PDAM Tirta Khyangan Sungai Penuh is required to continue to improve the competence of human resources in responding to customer complaints as well as the approaches that should be developed to address increasing challenges faced in the field. In Kota Sungai Penuh a qualitative approach where data is obtained through interviews, from the results of the study it is known that many customers complain about recording meters, dirty water and many others. From the analysis applied, it can be concluded that the customers of PDAM Tirta Khayangan Sungai Penuh are expected to provide fast, precise and efficient service and overcome the obstacles that exist in customer complaints.
ANALISIS KUALITAS, KUATITAS DAN KINERJA (K3) PEGAWAI PADA BADAN PUSAT STATISTIK KABUPATEN KERINCI: M.Dhany Alsunah Alsunah, M. Dhany
Qawwam : The Leader's Writing Vol. 1 No. 1 (2020): June
Publisher : Fakultas Ushuluddin Adab dan Dakwah Insitut Agama Islam Negeri Kerinci

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32939/qawwam.v1i1.76

Abstract

Thesis. Analysis of Quality, Quantity and Performance (K3) of Employees at the Central Statistics Agency of Kerinci Regency. The Central Bureau of Statistics is an organization that has been established based on Presidential Regulation Number 86 of 2007 concerning the Central Statistics Agency and the Regulation of the Head of the Central Statistics Agency Number 7 of 2008 concerning the Organization and Work Procedure of The Central Statistics Agency located in Kerinci Regency. The formulation of the research problem, namely, what is the Quality, Quantity and Performance (K3) of Employees at the Central Statistics Agency of Kerinci Regency? The research objective is to see the quality, quantity and performance (K3) of the employees of the Central Statistics Agency of Kerinci Regency. This research uses a qualitative approach where data is obtained through field interview guides to 7 informants who refer to the research indicators, namely 1. Knowledge. 2. Skills. 3. Capability 4. Number of Hours Worked. 5. Use of time. 6. Responsibility. 7. Quantity of work. 8. Work quantity. 9. Punctuality of time. 10. Work effectiveness. 11. Independence. 12. Work Commitment. The data obtained in the field were analyzed based on the classification of the informants’ answers which were described in the results and discussion of the research which was then carried out by the interpreter of the researcher. It is known that the Quality, Quantity and Performance (K3) of employees at the Central Bureau of Statistics of Kerinci Regency have been carried out properly according to its rules and main duties, only one research indicator that has not been implemented is the indicator of independence. Where employees are not all independent in carrying out tasks such as new employees and employees who occupy a room or work with new job duties. For this reason, the authors suggest that employees at the Central Statistics Agency of Kerinci Regency can maintain and continue to strive to continue to do innovation and creativity in work and increase employee Independence.
IMPLEMENTASI PROGRAM BANTUAN PANGAN NON TUNAI (BPNT) DI KECAMATAN SITINJAU LAUT KABUPATEN KERINCI: Pebi Julianto Julianto, Pebi
Qawwam : The Leader's Writing Vol. 1 No. 1 (2020): June
Publisher : Fakultas Ushuluddin Adab dan Dakwah Insitut Agama Islam Negeri Kerinci

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32939/qawwam.v1i1.77

Abstract

This research took place in Sitinjau Laut Sub-District with the formulation of the problem: How is the Implementation of the Non-Cash Food Assistance Program in Sitinjau Laut District, Kerinci Regency? The aim of this research is to know and explain about the implementation of the Non Food Cash Aid Program in Sitinjau Laut District, Kerinci Regency. The research method is a qualitative with. Data collection techniques used interviews, observation, and documentation. The number of informants in this study was 19 people. The data analysis technique is data triangulation. Based on the results of research, namely the assistance provided by the government has been implemented in a structure, on target, on time and reduces the burden on the poor in terms of expenditure and can help the food security of the poor.
KAPASITAS APARATUR SIPIL NEGARA TERHADAP EFEKTIVITAS PELAYANAN PUBLIK PADA BIDANG PENCATATAN SIPIL DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SUNGAI PENUH: Hengki Pernanda Pernanda, Hengki
Qawwam : The Leader's Writing Vol. 1 No. 1 (2020): June
Publisher : Fakultas Ushuluddin Adab dan Dakwah Insitut Agama Islam Negeri Kerinci

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32939/qawwam.v1i1.78

Abstract

Service is a very important task that must be found from the figure of the government apparatus as a servant of the community, namely that the community must carry out its duties that always serve the interests of the community and meet every need of the community in accordance with applicable regulations. Serving and protecting the community is the main function of every government apparatus in carrying out government duties. The services provided by the government apparatus to the community must be in accordance with their authority. The reality that occurs until now there are still complaints from the community such as the unknown requirements, convoluted and also uncertainty in the administration of administration and the attitude of government officials who are less responsive to what is the needs of each community. In carrying out public services there is a tendency for injustice to exist in public services where people classified as poor will find it difficult to obtain services. To find out howcapacity of the state civil apparatus on the effectiveness of public services in the Dinas Kependudukan dan Pencatatan Sipil Kota Sungai Penuh. The approach used in this study is a qualitative study, because it determines and reports the existing situation according to its reality and by measuring it. Typical qualitative research to find out attitudes, opinions, opinions, information, domography, circumstances and procedures. The informants in this study were 8 people. This study uses data collection techniques namely field research, library research, and interviews. From the interviews conducted by the researchers concluded that the services carried out by the Sungai Penuh village office staff were done well and in accordance with public service procedures.

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