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INDONESIA
PRAGMATIS Jurnal Manajemen dan Bisnis
Published by Universitas Wijaya Kusuma Surabaya
ISSN : -     EISSN : 28288238     DOI : http://dx.doi.org/10.30742/
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
PRAGMATIS: Jurnal Manajemen is a peer-reviewed journal that publishes articles, studies, and reviews relating to economics, management. PRAGMATIS journal accepts any manuscripts or articles in the field of economics, management studies from both national and international academicians and researchers
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 5 Documents
 1 
Search results for , issue "Vol 3, No 2 (2022): September" : 5 Documents clear
Pengaruh Kepemimpinan Dan Motivasi Kerja Terhadap Kinerja Karyawan Bidang Lattas Pada Dinas Tenaga Kerja Kota Surabaya Maqbula Arochman; Emilda Damayanti
PRAGMATIS Vol 3, No 2 (2022): September
Publisher : Faculty of Economic and Business Wijaya Kusuma Surabaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30742/pragmatis.v3i2.2638

Abstract

Resources is to evaluate the performance of employees in an organization. Leadership will affect the organization’s success rate in optimizing all available resources to realize organizational goals. In addition, motivation is also necessary for achieving employee performance because it has an impact on individuals to involve themselves in work that leads to achieving goals. This study analyses the influence of leadership and works motivation on employee performance. The population in this study were Lattas employees at the Surabaya City Labor Office, which consisted of 38 people, 31 assistants and seven administrative staff. The sampling analysis technique data used the census technique so that the sample studied was the entire population with 38 people. The analysis technique used in this study used multiple linear regression, while the t-test was the method to test the hypothesis. The results showed that leadership has a significant effect on employee performance and work motivation also concerned on employee performance.
Analisis Kepercayaan, Kenyamanan Dan Kemudahan Pelanggan Gojek Online Di Kota Malang Nidya Rizkawati; Eny Rachmawati; Anti Ati Wijayanti
PRAGMATIS Vol 3, No 2 (2022): September
Publisher : Faculty of Economic and Business Wijaya Kusuma Surabaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30742/pragmatis.v3i2.2580

Abstract

The increasing number of internet users in Indonesia can cause changes in people's mindsets in using transportation services. The development of this technology itself has influenced someone to create various kinds of new innovations which can easily connect customers who need transportation services with transportation service providers through online transportation service applications on smartphones. Gojek's online transportation service is now familiar to Indonesians. Almost all corners of both small and large cities can all use online motorcycle taxi services. But it should also be realized that this type of transportation service is not the only one. Therefore, this online gojek transportation service must also have ways to attract the sympathy of customers. So in this study will determine how much public trust in the use of online gojek services. This study aims to determine and analyze how much influence trust, convenience and comfort simultaneously on customer satisfaction using online transportation services Gojek in Malang City. The research method used in this research is OLS (Ordinary Least Square).. In this research, the population is all people in Malang City, users of online transportation, especially Gojek, so the number is unpredictable or infinite. The population and sample used were 96 respondents. The data analysis technique uses descriptive statistics and correlation analysis. The test results show that Trust, Convenience, and Ease have an effect on customer satisfaction together. While the partial hypothesis test shows that the factors of trust, comfort and convenience independently influence customer satisfaction.
Pengaruh Citra Merek Dan Kualitas Layanan Terhadap Loyalitas Pelanggan Dengan Kepuasan Pelanggan Sebagai Variabel Mediator Pada Klinik Kecantikan London Beauty Center Rosyidah Aulia
PRAGMATIS Vol 3, No 2 (2022): September
Publisher : Faculty of Economic and Business Wijaya Kusuma Surabaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30742/pragmatis.v3i2.2582

Abstract

This study aims to 1) Determine if brand image has a substantial impact on client loyalty at the London Beauty Center. 2) Determine if service quality has a substantial impact on client loyalty at the London Beauty Center. Determine if brand image has a substantial impact on customer satisfaction at the London Beauty Center. 4) Determine the significance of the relationship between service quality and client happiness at the London Beauty Center. 5) Determine the relationship between client satisfaction and customer retention at the London Beauty Center. 6) Determining the role of customer satisfaction as an intermediary between brand image, service quality, and customer loyalty at the London Beauty Center. In this research, the independent variables are brand perception and service quality. Customer loyalty is the dependent variable in this research. In this research, the mediating variable or interrupting variable is customer happiness. Sampling was carried out using the Non-Probability Sampling method, with the criteria of consumers in Surabaya who had purchased products. The number of sampels 110 respondents. The analysis technique to test te hypothesis is using instrument test, hypothesis test, determinant coefficient test, sobel test, path analysis. The results indicated that service quality has a positive and statistically significant impact on customer loyalty, brand image has a positive and statistically significant effect on customer loyalty, service quality has a positive and statistically significant effect on customer satisfaction, brand image has a positive and statistically significant effect on customer satisfaction,and customer satisfaction has a positive and statistically significant effect. On customer loyalty, brand image and service quality are explained through customer satisfaction as a mediator.
Metode Economic Value Added Untuk Menganalisis Kinerja Keuangan Bank Umum Pemerintah Miftachulfia, Aulia Wahyu; Sholeh, Rachmad
PRAGMATIS Vol 3, No 2 (2022): September
Publisher : Faculty of Economic and Business Wijaya Kusuma Surabaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30742/pragmatis.v3i2.3867

Abstract

An assessment of a bank's financial performance can interpret the actual condition of the bank. The concept of Economic Value Added (EVA) is an appropriate and effective alternative to be used in measuring bank performance where the focus of performance assessment is on the creation of bank value. The purpose of this study is to determine the financial performance of Government Commercial Banks using the Economic Value Added (EVA) method. The technical analysis used in this study is a descriptive quantitative analysis, where the data used is secondary data obtained from the official website of the Indonesia Stock Exchange—methods of collecting documentation data and literature research. The sampling technique in this study was taken by purposive sampling. The research sample of Government Commercial Banks consists of Bank Mandiri, BNI, BRI, and BTN. Analysis of research results based on the calculation steps of Economic Value Added (EVA). The results of this study show that (1) NOPAT values fluctuate and tend to be negative. (2) The value of Invested Capital fluctuates due to the unstable amount of bank equity, (3) The value of WACC has a negative tendency in each year of the study, (4) Capital Charges also fluctuate even though there are some positive values, (5) The Economic Value Added (EVA) results have only one positive result, namely Bank BTN (Persero) Tbk. This shows that Bank BTN can create added value maximize income and minimize bank expenses.
Pengaruh Beban Kerja Dan Konflik Kerja Terhadap Turnover Intention Pada Pt. Surganya Motor Indonesia Cabang Surabaya Cahyanto, Edwin Dwi; Julindrastuti, Dijah
PRAGMATIS Vol 3, No 2 (2022): September
Publisher : Faculty of Economic and Business Wijaya Kusuma Surabaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30742/pragmatis.v3i2.3918

Abstract

The purpose of this study is to look at how workload and workplace conflict affect employees' intentions to leave their jobs at the PT Surganya Motor Indonesia branch in Surabaya. Workload, work conflict, and turnover intention are the three variables included in this study. The investigation examines 90 samples using a quantitative methodology. Questionnaires are used to gather data, and random sampling procedures are used to choose the sample. Multiple linear regression analysis is the technique used for the analysis. As shown by a beta value of -1.141 and a Sig. Level of 0.070, the results of the research show that workload has no discernible influence on turnover intention. Work conflict, on the other hand, is discovered to have an impact on turnover intention, with a beta value of 0.170 and a Sig level of 0.012. An F value of 4.547, a Sig. level of 0.013, and an Adjusted R Square value of 0.074, or a 7.4% effect, show that workload and work conflict both influence turnover intention when taken into account concurrently

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