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International Journal of Computer Technology and Science
Published by Asosiasi Riset Teknik Elektro Dan Informatika Indonesia
ISSN : 30481899     EISSN : 30481961     DOI : 10.62951
Core Subject : Science,
Computer Science & IT
This Journal accepts manuscripts based on empirical research, both quantitative and qualitative. The scope of the this Journal covers the fields of Computer Technology and Science. This journal is a means of publication and a place to share research and development work in the field of technology.
Arjuna Subject : Ilmu Komputer (semua kategori) - Ilmu Komputer (Lain-Lain)
Articles 2 Documents
 1 
Search results for , issue "Vol. 2 No. 4 (2025): International Journal of Computer Technology and Science" : 2 Documents clear
A Systematic Literature Review on AI and NLP Applications for Customer Support Automation and Digital Service Yulio Ferdinand; Muharman Lubis; Oktariani Nurul Pratiwi
International Journal of Computer Technology and Science Vol. 2 No. 4 (2025): International Journal of Computer Technology and Science
Publisher : Asosiasi Riset Teknik Elektro dan Infomatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijcts.v2i4.317

Abstract

This study presents a Systematic Literature Review on Artificial Intelligence (AI) and Natural Language Processing (NLP) applications for customer support automation and digital service optimization. The review follows the PRISMA framework to ensure methodological rigor and transparency, focusing on literature published between 2020 and 2025 from the Scopus database. The findings reveal that AI-driven technologies, including Machine Learning, Deep Learning, and Large Language Models, have significantly improved efficiency, response time, and customer satisfaction in customer support and digital service. Common NLP applications include sentiment analysis, ticket classification, and automated response generation. Among these, hybrid and transformer-based models demonstrate superior accuracy and contextual understanding compared to traditional algorithms. However, several challenges persist, including data quality limitations, privacy and security concerns, algorithmic bias, and linguistic ambiguities such as sarcasm and negation. Moreover, issues related to trust and ethical adoption continue to influence user acceptance of AI systems. This review provides a comprehensive synthesis of current methodologies, trends, and research gaps, offering insights for future studies to develop explainable, secure, and human-centered AI systems that enhance the sustainability and transparency of digital customer support services.
Design and Development of a Web-Based Financial Reporting Application for UD Jaya Abadi, Magetan Handika Asep Kurniawan; Ardila Prihadyatama; Sasmito Widi Nugroho; Dhea Dwi Kurniawati
International Journal of Computer Technology and Science Vol. 2 No. 4 (2025): International Journal of Computer Technology and Science
Publisher : Asosiasi Riset Teknik Elektro dan Infomatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijcts.v2i4.322

Abstract

In the digital era, business entities increasingly rely on computerized systems to manage financial activities efficiently. This study aims to design and develop a web-based financial reporting application for UD Jaya Abadi, a trading company located in Magetan Regency. The development process utilized the Rapid Application Development (RAD) methodology to ensure user involvement and rapid prototyping. Data were collected through observation and interviews with the business owner to identify problems in manual bookkeeping and report preparation. The resulting application automates financial processes including sales, purchases, journal entries, and financial reporting in accordance with SAK ETAP standards. System modules include master data management, transaction recording, and financial reporting such as income statements, balance sheets, and cash flow reports. Testing using the black box method confirmed that all system functions operated correctly. This web-based system enhances data accuracy, minimizes human error, and provides real-time access to financial information, significantly improving the efficiency of financial management at UD Jaya Abadi.

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