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Jurnal Ilmu Administrasi Publik
Published by Institut Ilmu Sosial dan Manajemen STIAMI
ISSN : -     EISSN : 27755053     DOI : https://doi.org/10.31334/jiap.v4i5
Core Subject : Humanities, Social,
Humanities Social Sciences
Jurnal Ilmu Administrasi Publik merupakan jurnal akademik yang diterbitkan setiap dua bulan sekali sebagai wadah bagi mahasiswa, akademisi, peneliti, dan praktisi untuk mendiseminasikan hasil penelitian dan kajian ilmiah di bidang administrasi publik. Jurnal ini mengakomodasi berbagai topik yang berkaitan dengan administrasi publik, kebijakan publik, tata kelola pemerintahan, perpajakan, serta isu-isu kontemporer dalam sektor publik. Fokus Jurnal Jurnal ini berfokus pada pengembangan teori, konsep, dan praktik dalam administrasi publik yang relevan dengan dinamika pemerintahan, kebijakan publik, pelayanan publik, serta sistem perpajakan di tingkat lokal, nasional, maupun global. Ruang Lingkup Jurnal Jurnal Ilmu Administrasi Publik mencakup berbagai topik penelitian dan kajian ilmiah, antara lain: 1. Administrasi Publik Reformasi birokrasi dan tata kelola pemerintahan Inovasi dalam administrasi publik E-Government dan transformasi digital dalam sektor publik Manajemen organisasi publik Kepemimpinan dalam sektor publik 2. Kebijakan Publik Formulasi, implementasi, dan evaluasi kebijakan publik Kebijakan sosial, ekonomi, dan lingkungan Analisis kebijakan berbasis bukti Partisipasi publik dalam pembuatan kebijakan Regulasi dan deregulasi dalam kebijakan publik 3. Pelayanan Publik Model dan strategi peningkatan kualitas layanan publik Inovasi dalam pelayanan publik Responsivitas dan akuntabilitas sektor publik Pelayanan publik berbasis teknologi informasi Kepuasan masyarakat terhadap pelayanan publik 4. Keuangan dan Anggaran Publik Pengelolaan keuangan daerah dan negara Akuntabilitas dan transparansi keuangan publik Efektivitas kebijakan fiskal dalam pembangunan Pendanaan dan investasi dalam sektor publik 5. Perpajakan dalam Administrasi Publik Kebijakan perpajakan dan dampaknya terhadap perekonomian Administrasi perpajakan dan efisiensi sistem perpajakan Digitalisasi dan modernisasi sistem perpajakan (e-filing, e-billing, e-invoice) Tax compliance dan strategi peningkatan kepatuhan pajak Pengelolaan penerimaan pajak daerah dan nasional Pajak sebagai instrumen kebijakan fiskal Tax justice dan dampaknya terhadap pembangunan ekonomi 6. Desentralisasi dan Otonomi Daerah Tata kelola pemerintahan daerah Sinergi antara pemerintah pusat dan daerah Pembangunan daerah berbasis partisipasi masyarakat Inovasi kebijakan daerah dalam pelayanan publik 7. Isu Kontemporer dalam Administrasi Publik Good governance dan anti-korupsi Administrasi publik dalam menghadapi krisis dan bencana Digitalisasi sektor publik dan kebijakan smart city Peran sektor swasta dan masyarakat dalam pembangunan publik Jurnal ini menerima artikel hasil penelitian, studi literatur, dan kajian konseptual yang memberikan kontribusi dalam pengembangan ilmu administrasi publik. Setiap naskah yang diterbitkan telah melalui proses peer-review untuk memastikan kualitas akademik dan orisinalitasnya. Dengan terbit setiap dua bulan sekali, jurnal ini diharapkan dapat menjadi referensi akademik yang berkelanjutan bagi mahasiswa dalam memahami dinamika administrasi publik serta berkontribusi dalam pengembangan ilmu dan kebijakan publik, termasuk bidang perpajakan, di Indonesia.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 10 Documents
 1 
Search results for , issue "Vol 3, No 1: Januari 2023" : 10 Documents clear
Pengaruh Kualitas Pelayanan Dan Inovasi Pelayanan Terhadap Kepuasan Pelanggan Di Bandar Udara Internasional Halim Perdana Kusuma - Jakarta Nurwan Esacipta August; Dwi Agustina; Winda Wulandari; Sad Dian Utomo; Achmad Barlian
Jurnal Ilmu Administrasi Publik Vol 3, No 1: Januari 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v3i1.3019

Abstract

The Influence of Service Quality and Service Innovation on Customer Satisfaction at Halim Perdana Kusuma International Airport   - Jakarta. Wurwan Esacipta August. NPM: CA191221683. This research aims to determine and analyze the influence of service quality and service innovation on customer satisfaction at Halim Perdana Kusuma International Airport-Jakarta. This is based on problems where there are 3 reasons behind the decrease in the number and dissatisfaction of passengers, namely: 1) High ticket prices r 2 Geographical location causing flooding, so airport operations are totally suspended; 3) Pandemic. This research was conducted at Halim Perdana Kusuma International Airport, Jakarta from March 2021 to July 2021. This research used a quantitative approach. Data was collected by distributing questionnaires to 100 service, innovation and customer satisfaction. The results show that there is a significant influence by the     service   quality   variable on           the customer satisfaction variable by 60%, there is a significantlq- influence by the service innovation variable on  customer satisfaction variable by 55.1%, and there is a positive and significant influence given by the variables of service quality and service innovation together on customer satisfaction at Halim Perdana Kusuma International Airport - Jakarta by 68.2%.
Pengaruh Tax Amnesty, Pengetahuan Perpajakan, dan Kualitas Pelayanan Terhadap Kepatuhan Wajib Pajak Orang Pribadi di Kantor Pelayanan Pajak Pratama Bekasi Utara Fifin Arifianti; Rifani Siti Hariyanti Manurung; Dadang Abdul Mukti
Jurnal Ilmu Administrasi Publik Vol 3, No 1: Januari 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v3i1.3135

Abstract

This study aims to determine the effect of tax amnesty, tax knowledge, and service quality on individual taxpayer compliance. The type of research used is quantitative. The population of this study is an individual taxpayer registered at the KPP North Bekasi The number of samples used in this study were 100 respondents using the Slovin formula with the Incidental Sumpling method. The data  collection  technique  used  in  this  study  is  multiple  linear regression and using SPSS statistic 24. The results of this study indicate that the effect of tax amnesty has an effect on individual  taxpayer compliance by 30.6%, tax knowledge has an influence on individual taxpayer compliance. by 31.9%, and the quality of service has an influence on individual taxpayer compliance by 44.0%. So that tax amnesty, tax knowledge, and service quality have a significant effect on individual taxpayer compliance in North Bekasi KKP. Based on the results of the analysis conducted, it shows that there is a positive influence on Tax Amnesty, Tax Knowledge, and Service Quality. The variables of tax amnesty, tax knowledge, and service quality affect the individual taxpayer compliance variable simultaneously with a value of 63.8%, where 36.2% is influenced by other variables not examined in this study.This study aims to determine the effect of tax amnesty, tax knowledge, and service quality on individual taxpayer compliance.The type of research used is quantitative. The population of this study is an individual taxpayer registered at the KPP North Bekasi.The number of samples used in this study were 100 respondents using the Slovin formula with the Incidental Sumpling method. Thedata  collection  technique  used  in  this  study  is  multiple  linear regression and using SPSS statistic 24. The results of this study indicate that the effect of tax amnesty has an effect on individual  taxpayer compliance by 30.6%, tax knowledge has an influence on individual taxpayer compliance. by 31.9%, and the quality of service has an influence on individual taxpayer compliance by 44.0%. So that tax amnesty, tax knowledge, and service quality have a significant effect on individual taxpayer compliance in North Bekasi KKP. Based on the results of the analysis conducted, it shows that there is a positive influence on Tax Amnesty, Tax Knowledge, and Service Quality. The variables of tax amnesty, tax knowledge, and service quality affect the individual taxpayer compliance variable simultaneously with a value of 63.8%, where 36.2% is influenced by other variables not examined in this study.
Analisis Implementasi Kebijakan Penerbitan Surat Keterangan Asal Elektronik Di Instansi Penerbit Surat Keterangan Asal (Ipska) Kantor Walikota Jakarta Timur Asep Ishak Farid; Krishantoro Krishantoro
Jurnal Ilmu Administrasi Publik Vol 3, No 1: Januari 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v3i1.2994

Abstract

The implementation of the policy of certificate of origin issuance at the IPSKA in the Mayor Office of East Jakarta has been running well, however, it requires some improvement in several aspects that are still lacking. The description of (1) aspect of communication, Communication of policy information has been carried out to the company by electronic media and by other circular letters. However, consistency from the government is important in this implementation in order to avoid confusion from users. (2) The aspect of resources, the staff of IPSKA do not have a uniformed regulation understanding, therefore socialization and seminars on electronic SKA issuance policy regulation are necessary. Additionally, facilities and infrastructures have to be improved further to simplify and expedite the operation of issuing certificates electronically. (3) The aspect of Disposition, in this case, the government has shown a commitment to policy implementation. However, there are several things to improve in terms of system and other aspects in order to be able to protect service users in implementing their policies. (4) The aspect of Bureaucratic, the authority flow of electronic Certificate is quite clear, however, a written SOP is required in implementation in order to measure the implementation clearly and precisely.
Pengaruh Disiplin Kerja Dan Motivasi Kerja Terhadap Kinerja Pegawai Di Bagian Gaji Dan Tata Usaha Biro Umum Sekretariat Jenderal Kementerian Kesehatan Republik Indonesia Nur Hasanudin; Aryo Santiko
Jurnal Ilmu Administrasi Publik Vol 3, No 1: Januari 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v3i1.3018

Abstract

This research aims to determine partially or simultaneously the effect of work discipline and work motivation on employee performance in the Payroll and Administration Division of the General Bureau of the Secretariat General of the Ministry of Health of the Republic of Indonesia. The research method used in this research was quantitative research. The sampling technique used was simple random sampling and the sample was taken from 30 respondents. This research employed validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, multiple linear regression, coefficient of determination, F test and t test. Based on the results of the research, the t value for the work discipline variable on employee  performance  is  1.817  <  t  table 2.052.  Therefore,  it  can  be concluded that the work discipline variable has no significant effect on employee performance. The calculated t value for the work motivation variable on employee performance is 3.185 > t table 2.052. Therefore, it can be concluded that the work motivation variable has a significant effect on employee performance. The calculated F value is greater than F table (16.689 > 3.32) with a significance value of 0.000. It can be concluded that the variables of work discipline and work motivation simultaneously have a significant effect on employee performance. The results obtained is that the adjusted  coefficient of determination  R2  is 0.520. This  shows  that  the variables of work discipline and work motivation simultaneously affect employee performance by 52%, while the remaining 48% is influenced by other factors not examined in this research.
Analisis Pelaksanaan Ekstensifikasi Wajib Pajak Dalam Meningkatkan Penerimaan Pajak Penghasilan Orang Pribadi Pada KPP Pratama Jakarta Kembangan Tahun 2020-2021 Siti Noviyanti; Jiwa Pribadi Agustianto; Raden Kusyeni
Jurnal Ilmu Administrasi Publik Vol 3, No 1: Januari 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v3i1.3011

Abstract

The purpose of this study was to analyze the implementation of tax extensification, the obstacles to the implementation of tax extensification, and the efforts to overcome the obstacles to the implementation of tax extensification in increasing individual income tax revenue at Jakarta Kembangan Small Tax Office in 2020-2021. The research approach was a qualitative descriptive approach with data collection techniques in the form of interviews and observations. Based on the results of this study, the implementation of tax extensification carried out at Jakarta Kembangan Small Tax Office was in accordance with applicable regulations. The implementation of tax extensification in increasing individual income tax revenue was still not effective because new taxpayers from extensification decreased in 2021. Although the realization of payments from the results of extensification increased in 2020-2021, the realization of individual income tax revenue at Jakarta Kembangan Small Tax Office in 2021 did not reach the target with a relatively low percentage of only 39%. Taxpayers were difficult to find because the majority of Indonesians work in various informal ways, uncooperative taxpayers, and a lack of understanding of tax were the obstacles to implementing tax extensification. By conducting socialization and counseling to taxpayers, disseminating tax information massively, as well as observing and searching for data on potential Taxpayer transactions with related parties or agencies, could be efforts to overcome obstacles to the implementation of tax extensification.
Evaluasi Pelaksanaan Pemungutan Pajak Bumi Dan Bangunan Pedesaan Dan Perkotaan Di Kota Bekasi Tahun 2021 Ahmad Kasyfi Badri Ali; Dwikora Harjo
Jurnal Ilmu Administrasi Publik Vol 3, No 1: Januari 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v3i1.3134

Abstract

This study aimed to find out the evaluation of the collection of Urban Rural Land and Building Tax (PBB-P2) in Bekasi City in 2021 by using a qualitative descriptive method.The data collection was carried out through field observations at the Bekasi City Regional Revenue Agency (Bependa) office; interviews with informants consisting of the Head of the Tax Collection and Retribution Sub- Section for Bapenda Bekasi City, Academic Lecturers at the Institute of Social Sciences and Management Stiami, and three taxpayers; and documentation. The theory employed was Bridgman & Davis (2000). The measurements of public policy evaluation generally refer to four main indicators, namely: (1) input indicators, (2) process indicators, (3) output indicators, and(4) outcomes indicators. The results of this study, related to the evaluation of the implementation of the Bekasi Urban Rural Land and Building Tax collection, showed that there were still many people who had not been socialized and knew about the payment procedures for Regulation of Mayor of Bekasi City No. 53 of 2019. Then, the obstacle experienced was the people have not been educated about the payment of Rural and Urban Land and Building Tax. Finally, the effort made by the Government of Bekasi City was working with various agencies to conduct socialization to the people of Bekasi City.This study aimed to find out the evaluation of the collection of Urban Rural Land and Building Tax (PBB-P2) in Bekasi City in 2021 by using a qualitative descriptive method.The data collection was carried out through field observations at the Bekasi City Regional Revenue Agency (Bependa) office; interviews with informants consisting of the Head of the Tax Collection and Retribution Sub- Section for Bapenda Bekasi City, Academic Lecturers at the Institute of Social Sciences and Management Stiami, and three taxpayers; and documentation. The theory employed was Bridgman & Davis (2000). The measurements of public policy evaluation generally refer to four main indicators, namely: (1) input indicators, (2) process indicators,(3) output indicators, and(4) outcomes indicators. The results of this study, related to the evaluation of the implementation of the Bekasi Urban Rural Land and Building Tax collection, showed that there were still many people who had not been socialized and knew about the payment procedures for Regulation of Mayor of Bekasi City No. 53 of 2019. Then, the obstacle experienced was the people have not been educated about the payment of Rural and Urban Land and Building Tax. Finally, the effort made by the Government of Bekasi City was working with various agencies to conduct socialization tothe people of Bekasi City.
Implementasi Kebijakan Perhitungan Pajak Penghasilan Youtuber Orang Pribadi Di Indonesia Dengan Norma Perhitungan Penghasilan Liska Kamal; Manita Hidayati
Jurnal Ilmu Administrasi Publik Vol 3, No 1: Januari 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v3i1.2987

Abstract

Background: The phenomenon in this study is the increasing number o Indonesian people who become YouTubers. YouTuber is someone who makes videos to be uploaded to YouTube for all other YouTube users to see. The income earned by YouTubers for their videos should be subject to tax in accordance with applicable regulations. Purpose: The purpose of this study is to determine the implementation of the individual YouTuber income tax calculation policy in Indonesia with the net income calculation norms, along with the obstacles and efforts made by the DGT and tax offices in implementing the tax policy. Result: This research is a type of descriptive research in which the data are analyzed qualitatively. The results of this study indicate that the basis for imposition of YouTuber's income tax is PER- 17/PJ/2015 where the tax is calculated using the net income calculation norms. However, in its implementation there are still many YouTubers who do not understand the procedure for calculating taxes from income they earn from Google AdSense. As a result, YouTubers are not aware of their tax rights and obligations.
Analisis Efektivitas Penagihan Tunggakan Pajak Dengan Surat Paksa Dalam Rangka Meningkatkan Penerimaan Pajak Di Kpp Pratama Jakarta Matraman Tahun 2019-2021 Widya Lamriado; Budhi Yuwono
Jurnal Ilmu Administrasi Publik Vol 3, No 1: Januari 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v3i1.3028

Abstract

This study aims to determine the implementation of import supervision of consignments in an effort to increase compliance of customs service users at the Supervision and Service Office of Type-C Intermediate Customs and Excise (KPPBC Type Madya Pabean C) in Kantor Pos Besar, Pasar Baru, in 2020. The phenomenon of this research is that the enactment of new regulations, which increase e-commerce transactions, can lead to illegal transactions, entry of prohibited goods, and restrictions as well as actions to break the value of consignments with the aim of avoiding import duty rates. This study uses a qualitative method with a qualitative descriptive approach. The results show that the implementation of import supervision of consignments at KPPBC Type Madya Pabean C, in Kantor Pos Besar, Pasar Baru, in 2020 greatly affected the compliance of users of imported goods services. In its implementation, there were several obstacles, such as a lack of understanding of customs service users, facilities and infrastructure that need to be improved and an unbalanced number of human resources. Therefore, it is necessary to make efforts to make campaign in the media and layers of society and to improve the facilities and infrastructure needed as well as the quality of human resources.
Pelayanan Pembayaran Pajak Kendaraan Bermotor Melalui Samsat Outlet Dalam Rangka Memudahkan Pembayaran Pajak Kendaraan Bermotor Di Samsat Outlet Plaza Metropolitan Tambun Kabupaten Bekasi Supriyono Supriyono; Mansilla Oktaviani
Jurnal Ilmu Administrasi Publik Vol 3, No 1: Januari 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v3i1.3001

Abstract

The study aimed to investigate and analyze motor-vehicle tax payment service through Samsat Outlet to facilitate motor-vehicle tax payment at Samsat Outlet of Plaza Metropolitan Tambun, to investigate the obstacles faced by the officers of Samsat Outlet in enhancing the service quality of Samsat Outlet of Plaza Metropolitan Tambun Bekasi regency, and to investigate the efforts done by the officers of Samsat Outlet of Plaza Metropolitan Tambun Bekasi Regency in enhancing the service quality. The study implemented qualitative research method. The study was conducted at Samsat Outlet of Plaza Metropolitan Tambun. The data collection was done by literary study, observation, interview, and documentation technique. The result of the study showed that the motor-vehicle tax payment service through Samsat Outlet was good, but it did not run optimally. The implementation of motor-vehicle tax payment through Samsat Outlet facilitated taxpayers in arranging their taxation payments, but there were some obstacles coming from internal and external factors, one of them was lack of human resources or tax authorities in giving service to taxpayers, inadequate facilities and infrastructures, low awareness of people in paying motor- vehicle tax, long and stacked queue that extended the waiting time.
Analisis Kepatuhan Wajib Pajak Atas Hasil Pemeriksaan Pajak Di PT Multi Color Jakarta Indonesia Tahun 2019 Tedi Setiawan; Ratih Kumala
Jurnal Ilmu Administrasi Publik Vol 3, No 1: Januari 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v3i1.3043

Abstract

Along with advances in information and communication technology, tax audits have turned into an audit system to test taxpayer compliance. This encourages the Directorate General of Taxes to participate in conducting tax audits to test taxpayer compliance. With this background, this study was conducted to examine taxpayer compliance, as well as the obstacles and efforts faced by taxpayers in tax audits. This study uses a qualitativedescriptive approach, with data collection through observation, interviews and documentation. The results of this study indicate that the tax audit at PT Multi Color Jakarta Indonesia went well even though there were several obstacles encountered in the audit process, for example, the required audit files were not ready, the DGT server sometimes still made errors and the audit SOP was not understood. Efforts that must be made by PT Multi Color Jakarta Indonesia are preparing the required inspection files, repairing servers and understanding inspection SOPs.

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