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Jurnal Pendidikan Progresif
Published by Universitas Lampung
ISSN : 20879849     EISSN : 25501313     DOI : https://doi.org/10.23960/jpp
Core Subject : Education,
Education
urnal Pendidikan Progresif is an academic journal that published all the studies in the areas of education, learning, teaching, curriculum development, learning environments, teacher education, educational technology, educational developments from various types of research such as surveys, research & development, experimental research, classroom action research, etc. Jurnal Pendidikan Progresif covers all the educational research at the level of primary, secondary, and higher education. The goal of this journal is to bring together researchers and practitioners from academia and industry to focus on Educational advancements and establishing new collaborations in these areas. Original research papers, state-of-the-art reviews are invited for publication in all areas of Education. Topics of Interest include, but are not limited to, the following Disaster literacy and Risk Management Education Ethnopedagogy-based STEM Education Integrating technology into the curriculum: Challenges & Strategies Collaborative & Interactive Learning Tools for 21st Century learning Learning Analysis Education Management Systems Education Policy and Leadership Business Education Virtual and remote laboratories Pedagogy Enhancement with E-Learning Course Management Systems Teacher Evaluation Curriculum, Research, and Development Web-based tools for education Games and simulations in Education Learning / Teaching Methodologies and Assessment Counselor Education Student Selection Criteria in Interdisciplinary Studies Global Issues in Education and Research Technology Support for Pervasive Learning Artificial Intelligence, Robotics and Human-computer Interaction in Education Mobile/ubiquitous computing in education Web 2.0, Social Networking, Blogs and Wikis Multimedia in Education Educating the educators Professional Development for teachers in ICT
Arjuna Subject : Ilmu Sosial - Pendidikan
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Search results for "Analysis of Student Satisfaction with University Management Services" : 1 Documents clear
Analysis of Student Satisfaction with University Management Services Suherman, Agus; Inoe, Hiromu
Jurnal Pendidikan Progresif Vol 15, No 3 (2025): Jurnal Pendidikan Progresif
Publisher : FKIP Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jpp.v15i3.pp1706-1722

Abstract

Analysis of Student Satisfaction with University Management Services. Introduction: This study aimed to determine and measure student satisfaction with the quality of services at Syekh-Yusuf Islamic University, adapting a service quality model by incorporating an additional dimension, "Information Systems." Furthermore, the research compared satisfaction levels based on demographic factors such as age, gender, employment status, marital status, study program, and year of entry. Objectives: This study aimed to determine and measure student satisfaction with the quality of services at Syekh-Yusuf Islamic University and to compare satisfaction levels based on age, gender, employment status, marital status, study program, and year of entry. Methods: A descriptive quantitative research design with a cross-sectional survey approach was employed. Data were collected from 576 students at Syekh-Yusuf Islamic University using a 30-item service satisfaction instrument across six dimensions (tangibles, responsiveness, reliability, assurance, empathy, and information systems) with a Likert scale of 1-5. Instrument validity was tested using Pearson correlation and reliability with Cronbach's alpha. Data analysis involved descriptive statistics, the Kolmogorov-Smirnov test for normality, and non-parametric tests (Mann-Whitney and Kruskal-Wallis) for mean differences due to non-normal distribution in certain demographic groups. Findings: Overall student satisfaction with UNIS services was 3.88 out of 5 (77.63% satisfaction). Tangibles received the highest satisfaction, while responsiveness was the lowest. Significant differences were found based on age, faculty, and year of enrollment (p-value less than 0.05). However, no differences were found based on gender or parental income (p-value higher than 0.05). Conclusion: This study measures student satisfaction with services at Syekh-Yusuf Islamic University, adapting a service quality model by incorporating the "Information Systems" dimension. The research compares satisfaction across demographic factors such as age, gender, employment status, marital status, study program, and year of entry. Findings suggest that while student satisfaction is generally positive, improvements are needed, especially in responsiveness, to meet the university's strategic goals of providing consistent and high-quality services to all students. Keywords: higher education, service quality, student satisfaction, university services.

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