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Agustin Widyowati
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INDONESIA
Journal of Hospital Management and Services
Published by Universitas Strada Indonesia
ISSN : 2829842X     EISSN : 28301056     DOI : https://doi.org/10.30994/jhms
Core Subject : Economy, Health, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Nursing Public Health
Journal Of Hospital Management and Services is an open access journal (e-journal) which publishes scientific works for hospital administration or management. JHMS welcomes and invites original and relevant research articles in hospital administration or management, as well as literature study and case report particularly in hospital administration or management. This journal encompasses original research articles, review articles, and case studies, including: Hospital Planning System, Health Facility Project Feasibility Study, Health Regulation and Policies, Health Insurance, Hospital Business Management and Marketing, Hospital Risk Management, Management of Health and Hospital Service, Logistic management, Financial Management and Hospital Cost Accounting, Human Resource Management, Medical Records Management and Hospital Management Information Systems, Hospital Spatial and Asset Management, Medical Support Management, Production Management, Hospital Occupational Health and Safety Management, Hospital Environmental Health Management, Complaint Management and Customer Service, Hospital Health Counselingor Health Promotion, Hospital Public Relation, Hospital Performance Evaluation
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 5 Documents
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Search results for , issue "Vol. 1 No. 1 (2019): May" : 5 Documents clear
Literature Study Of The Effect Of Registration Services On Outpatient Satisfaction In Hospitals Farah Tifanny Aisyah Anindya Putri; Nurdina
Journal of Hospital Management and Services Vol. 1 No. 1 (2019): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v1i1.65

Abstract

The factor of patient satisfaction with health services greatly influences the number of visits. The first gate for patients who will use hospital services is the registration section, especially for outpatients. Because you have to immediately fill out several forms to complete the medical record file, unlike inpatient treatment where you still have time to fill in the forms. Patients often complain of dissatisfaction at the registration department because the service takes a long time and the patient does not understand the flow. This research uses a literature review method, namely a synthesis of systematic, clear, comprehensive literature studies, by identifying, analyzing, evaluating through collecting existing data with an explicit search method and involving a critical review process in selecting studies. The data used were 10 journals obtained from the screening results of a number of journals from the Mendeley journal portal, Google Scholar, and PubMed. In 10 journals, 90% or 9 journals used questionnaires as data collection instruments, while 10% or 1 journal used qualitative analysis methods with interviews. On average, the questionnaire used is on a Likert scale and records the length of service time in the registration section for outpatients. It can be concluded from this journal review that outpatient satisfaction with registration services can be influenced by service waiting times. Even though they have to wait a long time, outpatients can feel satisfied with the friendly service provided by the staff and the good facilities and infrastructure at the hospital.
Product Diversity And Prices On Repurchase Interest And Consumer Loyalty At Upt Batu Herbal Materia Medica Laboratory Risca Damayanti Fansia; Ratna Wardani
Journal of Hospital Management and Services Vol. 1 No. 1 (2019): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v1i1.66

Abstract

Sales of medicinal plant products at the UPT Herbal Materia Medica Laboratory in Batu have decreased in recent months from the desired target, while the growth of producers of similar medicinal plant products has mushroomed in the city of Batu. This research aims to analyze product diversity and product prices on repurchase interest and consumer loyalty at the Batu Medica Herbal Laboratory UPT. This research method is observational with a cross sectional approach. The number of samples taken in this research was determined using a purposive sampling method, namely consumers aged 18 years and over and who made more than one purchase at the herbalmart UPT Batu Herbal Materia Medica Laboratory, namely 32 samples. The data analysis method used is path analysis. From the path analysis results, it was obtained that the value of the direct influence of product prices > the indirect influence value (0.814 > 0.072) so that it was concluded that there was a direct influence of product prices through repurchase interest on consumer loyalty. The results of this research can be contributed as consideration for the UPT Herbal Materia Medica Laboratory in Batu to analyze and evaluate the influence of product diversity, product price on repurchase interest and consumer loyalty.
Effectiveness of Implementing a Directing Flow System in Increasing the Number of Clinic Visitors UPT Lab. Herbal Materia Medica Batu Yermi Bryan Suwandani; Ardi Bastian
Journal of Hospital Management and Services Vol. 1 No. 1 (2019): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v1i1.67

Abstract

Low number of patient visits at the UPT Lab Clinic. Herbal Material Medica Stone. The high number of visits to the Herbalmart unit as a herbal medicine sales unit is inversely proportional to the number of visits to the Clinic unit. This study aims to analyze differences in the number of clinic visitors before and after the implementation of the Directing Flow System visitor flow system at the UPT Lab. Herbal Material Medica Stone. This research method is a pre-experiment one group pre-test-posttest design with a quantitative approach. The sample in this study was 30 days before and after implementing the intervention. The statistical test used is T – Paired Test. The statistical test results obtained a Sig value. (2-tailed) is 0.000 < 0.05, which means that there is a difference in the number of clinic visitors before and after the implementation of the Directing Flow System visitor flow system towards increasing the number of visitors at the UPT Lab. Herbal Material Medica Batu. It is recommended that the Batu Herbal Materia Medica Lab UPT consistently implement the Directing Flow System so that clinic visits continue to increase.
The Relationship between Knowledge and Motivation of Posyandu Cadres in Improving the Quality of Stunting Toddlers in Sumbersari Village, Lowokwaru District, Malang City Indriana Alfiyah; Mika Vernicia
Journal of Hospital Management and Services Vol. 1 No. 1 (2019): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v1i1.68

Abstract

The result of a preliminary study in Sumbersari Village Malang, can be seen from the problems that occur there are still many cadres who do not understand about stunting and less of motivation from the result interview conducted with 15 Posyandu Cadre’s obtained a good percentage (14%), medium (46%), and low (40%). Objective: The objective of the study is to investigate the correlation between knowledge and cadre‟s motivation in improving the quality of life stunting toddlers in Sumbersari Village, Malang Method: The study employed analytical correlation with cross sectional design. The study was conducted on July 20 2017. The population of the study was 67 Posyandu cadres with a sample of 64 cadre’s . probability sampling was used as sampling technique with the Simple Random Sampling technique. The data were collected through questionnaire. The data were analyzed by using Spearman Rank correlation. Result: The result showed that cadres with enough knowledge were 31 people (48,4%), and 29 people have less motivation (45,3%). The result of statistical test of the knowledge obtained significant p–value =0.006<0.05 with a Spearman Rank correlation value of 0.338 (positive correlation). Conclusion and Suggestion: There was a correlation between knowledge and motivation of posyandu cadres in improving the quality of life for stunting toddlers in Sumbersari Village. It is expected that cadres increase their knowledge and motivation by having willing and support to learn deeper to get a better result.
Health Deteminants Of Home Physical Condition Factors Incidence Of Pulmonary Tb In The Nganjuk Community Helath Center Working Area 2020 Sherly Novalia Rahmawati; Setyo Budi Susanto
Journal of Hospital Management and Services Vol. 1 No. 1 (2019): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v1i1.69

Abstract

Tuberculosis is a direct infectious disease caused by TB germs (Mycobacterium tuberculosis). A house that does not meet health requirements is a risk factor for pulmonary tuberculosis. This study aims to analyze factors in the physical condition of houses on the incidence of pulmonary TB in the Nganjuk health center working area in 2020. This research is a type of analytical survey research with a case control study design. The population in this study was pulmonary TB sufferers and non-pulmonary TB sufferers, totaling 82 people. The sampling technique uses total sampling. Data analysis uses logistic regression analysis. The results of the research show that the physical condition of the house that influences the incidence of TB in the Nganjuk Community Health Center working area is ventilation with a significant value of 0.002 with an R odd = 1.424.  

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