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International Journal of Social, Economic, and Business
Published by CV. Lavish Opulent Education
ISSN : -     EISSN : 30639832     DOI : -
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
International Journal of Social, Economic, and Business published since 2024 is an open access International refereed research publishing journal with a focused aim on promoting and publishing original high quality research dealing with theoretical and scientific aspects in all disciplines of Social, Economic, Accounting, and Business.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 20 Documents
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Search results for , issue "Vol. 2 No. 1 (2025): September 2025" : 20 Documents clear
Implementation of Public Service Quality at Morokrembangan Community Health Center, Surabaya City Julianty, Mutiara
International Journal of Social, Economic, and Business Vol. 2 No. 1 (2025): September 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65688/ijseb.v2i1.68

Abstract

This study aims to evaluate the implementation of public healthcare service quality at Puskesmas Morokrembangan, Surabaya, using the SERVQUAL model, which encompasses five key dimensions: reliability, responsiveness, assurance, empathy, and tangibles. The research employs a descriptive quantitative approach with data collected from 100 respondents who had accessed healthcare services at the facility at least twice within the past year. The findings indicate that all service quality dimensions fall within the “good” category, with the empathy dimension receiving the highest average score, particularly in aspects related to respectful and non-discriminatory service. In contrast, the reliability dimension emerged as the area requiring the most attention, especially regarding public perceptions of the alignment between service requirements and the types of services provided. These findings suggest that, although Puskesmas Morokrembangan has succeeded in providing inclusive and human-centered services, improvements are still necessary in enhancing procedural clarity, standardizing service requirements, and leveraging information technology to strengthen service communication. This study contributes to the broader discourse on service quality in public health institutions and offers practical implications for enhancing the delivery of digitally integrated primary healthcare services.
Implementation of Service Quality in Order to Increase Patient Satisfaction of Simolawang Surabaya Health Center Ferdiana, Arie
International Journal of Social, Economic, and Business Vol. 2 No. 1 (2025): September 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/w6aq7j29

Abstract

This study aims to evaluate the implementation of service quality in improving patient satisfaction at UPT Puskesmas Simolawang, Surabaya. Using a descriptive quantitative approach, data were collected from 182 patients through structured questionnaires based on the SERVQUAL model, which includes five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Descriptive statistical analysis was used to assess public perceptions of service performance in each dimension. The results show that the overall service quality is perceived as “very good,” with the assurance dimension receiving the highest score, particularly on the item related to the availability of free healthcare services. Conversely, the responsiveness dimension received the lowest score, especially on the item concerning the timeliness of staff response during peak hours. These findings suggest that while trust, professionalism, and equitable access are strengths of the institution, improvements in real-time service responsiveness and infrastructure comfort are needed. The study contributes to the ongoing discourse on quality improvement in primary healthcare and provides practical recommendations for public health administrators to enhance patient-centered services using the SERVQUAL framework.
The Strategic Role of The Youth, Sports, and Tourism Office in Museum Devolepment Efforts Gubug Wayang Museum Mojokerto City Maulidiyah, Ratih; Prathama , Ananta
International Journal of Social, Economic, and Business Vol. 2 No. 1 (2025): September 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/yse2ez84

Abstract

Gubug Wayang Museum Mojokerto City is one of the cultural tourism destinations that has an important role in the preservation of puppet art and culture. This study aims to analyze the role of the Youth, Sports and Tourism Office (Disporapar) in the development of the Gubug Wayang Museum using the role theory according to Iyas Yusuf (2014: 05) which includes the government as a regulator, dynamizer, and facilitator. The research method used is qualitative with informant retrieval techniques using purposive sampling and snowball sampling. The results showed that Disporapar's role 1) as a regulator in the preparation of policies and regulations related to museum management has been going well, 2) as a dynamizer by initiating educational programs and cultural promotions to increase the attractiveness of the museum is less than optimal, so it still needs to be improved again interesting programs, and 3) as a facilitator through the provision of facility assistance, budget funds, and cooperation with various parties has been running but still not optimal. The overall results show that it has been running well, but there are still challenges such as budget limitations, lack of community participation, and obstacles in digital promotion. Therefore, a strategy is needed to strengthen the role of Disporapar through optimizing policies, increasing cooperation with cultural communities, and utilizing digital technology in museum marketing to be better known by the wider community.
Implementation of the Quality of The Health Center Management Information System and Work Culture in Improving Employee Performance at The Simolawang Surabaya Health Center Ati, Tri Sulistyaning
International Journal of Social, Economic, and Business Vol. 2 No. 1 (2025): September 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/ftqv6377

Abstract

This study is motivated by the non-optimal utilization of the Puskesmas Management Information System (SIMPUS) and work culture at Puskesmas Simolawang Surabaya which has an impact on employee performance. Several problems such as manual reports that are still carried out, network disruptions, low employee understanding of SIMPUS, and uneven application of the 3S work culture (Smile, Salam, Sapa) indicate the need for in-depth evaluation. This study aims to analyze the implementation of SIMPUS system quality and work culture in improving employee performance at Puskesmas Simolawang. The method used is descriptive quantitative approach with data collection techniques through questionnaires and observation of 45 respondents using total sampling technique. The results showed that SIMPUS system quality was in the good category, employee work culture was quite good, and employee performance was also in the good category. Based on validity and reliability tests, most questionnaire items were declared valid and reliable. The findings show that system quality and work culture contribute positively to improving employee performance. In conclusion, strengthening the implementation of information systems and internalizing a more effective work culture are needed to support optimal health services.
Analysis of Community Satisfaction of Pacarkembang Village Reviewed from the Ease, Speed and Effectiveness of the KNG (Klampid New Generation) Application Kariera, Dita Ken
International Journal of Social, Economic, and Business Vol. 2 No. 1 (2025): September 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/apt32r28

Abstract

This study aims to analyze the level of community satisfaction with the use of the Klampid New Generation (KNG) application as an innovation in digital population administration services in Pacarkembang Village, Surabaya. Using a descriptive quantitative approach with 244 respondents, this study examined the effect of service speed, ease of use, and effectiveness of document completion on public satisfaction. The results of the analysis showed that simultaneously the three variables had a significant effect on community satisfaction with an R² value of 76.3%. Partially, only the variables of service speed and effectiveness had a significant effect, while ease of use did not. However, all variables have high average values that indicate user satisfaction. These findings confirm the importance of improving speed and effectiveness in digital services. It is suggested that the development of the KNG application be focused on improving system performance and training for the community so that the benefits are more optimal.
The Influence of Affective Commitment and Workload on Turnover Intention at PT Mega Artha Lintas Data Adi Wibowo, Nugroho; Fatoni, Fandi
International Journal of Social, Economic, and Business Vol. 2 No. 1 (2025): September 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/gvj7v349

Abstract

This research examines the turnover intention at PT Mega Artha Lintas Data by analyzing the impact of affective commitment and workload. The subjects of this research were employees of PT Mega Artha Lintas Data, with a total of 45 respondents obtained through an online questionnaire. This is a quantitative study using multiple linear regression analysis with the assistance of SPSS version 25 for Windows. It was found that affective commitment does not have a significant effect on turnover intention. Similarly, workload also does not significantly affect employees' turnover intention. These findings imply that PT Mega Artha Lintas Data should consider other factors beyond the two variables studied to reduce employees’ intention to leave the company. For future research, it is recommended to explore additional predictors of turnover intention such as compensation, job satisfaction, and leadership style, and to consider qualitative methods to uncover underlying motivations.
Implementation of Motivation and Work Discipline Policy in Order to Improve Teacher Performance at SDN Gading IV Surabaya Jakfar, Muhammad
International Journal of Social, Economic, and Business Vol. 2 No. 1 (2025): September 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/9sb0ka91

Abstract

This study aims to examine the implementation of work motivation and work discipline policies and their influence on teacher performance at SDN Gading IV Surabaya. Employing a quantitative descriptive research design, data were collected from 25 respondents using a structured questionnaire based on a 5-point Likert scale. The variables were measured using established theoretical frameworks: Maslow and Herzberg for motivation, Hasibuan and Sutrisno for discipline, and Mangkunegara for performance indicators. Descriptive statistical analysis revealed high average scores across all variables: work motivation (4.38), work discipline (4.39), and teacher performance (4.32). The results indicate that teachers at SDN Gading IV demonstrate a strong commitment to professional standards, compliance with institutional policies, and consistent teaching effectiveness. These findings support previous research that links internal behavioral factors with performance outcomes in education. The study concludes that sustained efforts to enhance teacher motivation and discipline can contribute significantly to improving the quality of education. Further research is recommended to explore comparative contexts and integrate additional influencing factors such as leadership and job satisfaction.
The Influence of Perceived Ease of Use, Social Influence, Trust, Technology Self-Efficacy and Security on Intention to Use One of Digital Bank in D.I. Yogyakarta Serzya, Silvika Rina Fatin
International Journal of Social, Economic, and Business Vol. 2 No. 1 (2025): September 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/shzcbc35

Abstract

This study aims to analyze factors influencing the intention to adopt one of the digital banks in D.I. Yogyakarta region, focusing on perceived ease of use, social influence, trust, technology self-efficacy, and security. Data was collected through questionnaires distributed to respondents who are Generation Z and users of a well-known conventional bank in Indonesia, but who have not yet used the digital bank services offered by the bank’s subsidiary. The data was analyzed using SPSS 25 and TAM and TAM 2 methods as theoretical basis. The results show that perceived ease of use, social influence, and security have a significant positive influence on user intention. Ease of use enhances user convenience, social influence—particularly from peers and family—encourages adoption, and security is a critical factor as users prioritize the safety of financial transactions. These findings offer practical insights for improving digital bank adoption strategies within similar demographic segments.
The Effect Transformational Leadership Style on Job Performance: The Mediating Role of Trust at PT Varia Usaha Beton Fatimah, Dewi; Nugrohoseno, Dwiarko
International Journal of Social, Economic, and Business Vol. 2 No. 1 (2025): September 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/mmjb1f71

Abstract

This research aims to test and analyze he influence of transformational leadership style on job performance through trust at PT Varia Usaha Beton. This research uses a quantitative methods. The sampling technique used is non-probability sampling with a saturated sample, in which the entire population is used as the sample with 40 respondents. Data were analyzed using partial least squares (PLS) with the SmartPLS 3.0 software. The results show that transformational leadership style has a positive and significant effect on job performance. Transformational leadership style also has a positive and significant effect on trust in leader. Furthermore, trust in leader has a positive and significant effect on job performance. The path analysis further reveals that trust in leader functions as a mediating variable in the relationship between transformational leadership style and job performance.
Genre Analysis of Body Horror in Contemporary Hollywood Films (The Substance, Bodies Bodies Bodies, and It’s What’s Inside) Rakha Adi Pramana, Farrel; Aulia Rahmawati
International Journal of Social, Economic, and Business Vol. 2 No. 1 (2025): September 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/kjngpm41

Abstract

This article examines the dynamics of the body horror genre in three recent Hollywood films: The Substance (2024), Bodies Bodies Bodies (2022), and It’s What’s Inside (2024). Utilizing Nick Lacey’s "repertoire of elements" model, the study dissects how body horror functions as a site of cultural and ideological discourse, encompassing themes of identity, beauty, technology, and social criticism. Through detailed narrative, character, iconographic, setting, and stylistic analysis, the research demonstrates how body horror, far from being mere spectacle, operates as a potent metaphor for anxieties surrounding the human condition in contemporary society. The findings reveal that these films push the boundaries of horror to engage in a critique of body politics, gender norms, performative culture, and capitalist commodification.

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