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INDONESIA
Jurnal Manajemen Maranatha
Published by Universitas Kristen Maranatha
ISSN : 14119293     EISSN : 25794094     DOI : http://doi.org/10.28932/jmm
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Focus and scope of Jurnal Manajemen Maranatha areas include marketing management, financial management, human resource management, operation management, and entrepreneurship. JMM accepts articles in the form of quantitative and qualitative research results, conceptual studies, and various other similar scientific papers.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 7 Documents
 1 
Search results for , issue "Vol 18 No 1 (2018)" : 7 Documents clear
GAYA KEPEMIMPINAN DAN MOTIVASI KERJA KARYAWAN BNI KANTOR CABANG UTAMA JPK, BANDUNG Arif Partono Prasetio; Tieka Trikartika Gustyana; Muhammad Ishla Fakhri; Satria Jayasena
Jurnal Manajemen Maranatha Vol 18 No 1 (2018)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v18i1.1091

Abstract

Motivating employee to work better in order to succeed in their job is important to ensure the success of the company. Organization can enhance the motivation by recognizing employee’s hard work and provide an environment that meets their basic emotional drives to perform. The present study aimed to explore the leadership style on employee motivation in one of the main branch of public banking in Bandung. Data had been collected using questionnaire and distributed by nonprobability sampling techniques. The instrument employs 18 items on leadership style and 18 questions on motivation. The study found that the leadership style matched with employee expectation and employees were highly motivated. The results also showed that the degree of conformity between leadership styles has a significant influence on employee motivation. Organization should encourage their leader to continously implement style that drive the motivation in order to get the best result from the employee.
PENGUKURAN KUALITAS LAYANAN DALAM BIDANG PENDIDIKAN TINGGI Ariesya Aprillia; Nonie Magdalena
Jurnal Manajemen Maranatha Vol 18 No 1 (2018)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v18i1.1092

Abstract

The service industry plays an important role in a nation's economy including higher education services. The performance of the quality of higher education services is determined by the quality of service delivery provided to the students. Quality of service in education is determined by the extent to which student needs and expectations can be met. How well students will later perceive the quality of their educational services will greatly contribute to the continuity of universities in the dynamics of long-term competition. The purpose of this study was to examine and analyze how the quality of service of Maranatha Christian University is viewed from the gap between the service experienced and the expected service. The service quality measurement instrument uses seven factors: contact personnel (faculty/ lecturer), reputation, physical evidence, contact personnel (administration), curriculum, responsiveness, and access to facilities. The technique used is simple random sampling with 418 respondents. Measurement instruments are tested using validity test, reliability test, and Importance and Performance Analysis (IPA). Based on the results of data processing using IPA five things that have not been matched as expected by the student when the five things are considered important by students. These are classroom arrangement, classroom comfort, immediate announcement notice, availability of parking space, and availability of access to nonclassroom learning. Keywords: IPA; Service Quality
BAGAIMANA MERANCANG SISTEM MANAJEMEN KINERJA? Wienda P. Rahardja; Margaretha Banowati Talim; Albert Kurniawan Purnomo
Jurnal Manajemen Maranatha Vol 18 No 1 (2018)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v18i1.1093

Abstract

This research proposes a performance management model based on existing theories, the concept to be developed using qualitative methods. The purpose of this paper was to find the model of performance management system with benchmarking and balanced scorecard approach. The challenge of this research is the implementation of this design model is still a few companies in Indonesia who can apply it. The final implication of this research is to provide a complex model of performance management system for companies that need and will implement it, as well as relevant for practitioners and academics, as it clarifies existing knowledge and provides a platform for further research. Keywords: Performance Management, Performance Measurement, Benchmarking, Balanced Scorecard, KPI
PENGARUH KEPERCAYAAN PELANGGAN TERHADAP NIAT PEMBELIAN GADGET DI SHOPEE INDONESIA Maria Regina Picaully
Jurnal Manajemen Maranatha Vol 18 No 1 (2018)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v18i1.1094

Abstract

Along with the development of e-commerce in Indonesia, customers are increasingly fond of shopping online to meet their needs including the needs of gadget products. However, despite the many benefits of online shopping, online shopping also has many risks to be faced. Meanwhile, whether or not a person's desire to shop online depends on the amount of benefits he receives when shopping compared to the risks he or she may encounter. One factor that can affect customers in shopping for gadgets online is the trust of customers towards online sellers. This is due to the difficulty of building trust between customers and sellers because they can not meet face to face and the product being sold can not be seen or held in the real way. This research uses descriptive and correlational method. Technique of collecting data of this research is spreading of questionaire to sample of research. After getting the data from the research sample then do the validity and reliability test data. Data that is valid and reliable then processed to know the respondent's assessment of customer trust and purchase intentions. To know the influence of customer trust on purchasing intention done linear regression analysis and t test. After doing these tests then make conclusions and suggestions. From the results of research can be concluded that Shopee Indonesia’s customers trust to gadget products are less good so affecting the intention of purchasing gadget products in Shopee Indonesia is not good . Keywords: word of mouth, customer trust, purchase intention
ANALISA FAKTOR-FAKTOR YANG MEMPENGARUHI PURCHASE INTENTION PADA PENGGUNA SMARTPHONE DI BATAM Lily Purwianti; Tommy Ricarto
Jurnal Manajemen Maranatha Vol 18 No 1 (2018)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v18i1.1095

Abstract

The focus of this study was to analyze the factors direct impact on purchase intention of smartphone’s users in Batam. Sample was taken from 400 smartphone’s user most crowded reseller shop in Batam (Nagoya hill and Lucky Plaza). The research data that has been collected and analyzed using the program statistical package for social sciences (smart pls). Results from this study showed a significant and no significant effect of independent on the dependent variable. First, brand awareness has a significant effect on perceived quality. Second, brand awareness and perceived quality has a significant effect on brand loyalty. Thirth, perceived quality, brand loyalty and brand awareness and brand association has a significant effect on purchase intention. Keywords: Brand awareness, perceived quality, brand loyalty, brand association and purchase intention
DAMPAK KONFLIK KELUARGA-PEKERJAAN DAN MOTIVASI INTRINSIK TERHADAP KINERJA KERJA Silky Pentanesia Mantik; Sunjoyo Sunjoyo
Jurnal Manajemen Maranatha Vol 18 No 1 (2018)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v18i1.1096

Abstract

This study aimed to determine the effect of work-family conflict and intrinsic motivation on job performance. The data used in this research is primary data which is taken by disseminating the questionnaire. Subjects in this research are the employees in 3 companies which are, PT X and BPR X, located in Bandung and Bank X, located in Semarang. A total 206 usable questionnaires were collected. Samples are selected by using probability sampling and convenience sampling method. The analytical method used in this research is multiple linear regressions. The result showed that only one hypotheses was supported from two hypotheses. The implication of this study is discussed and the suggested research is advanced during the process. Keywords: Work-Family Conflict, Intrinsic Motivation, Job Performance
ANALISIS KELAYAKAN BISNIS PEMBUKAAN CABANG BARU RUMAH MAKAN VEGETARIAN Andre Setiawan
Jurnal Manajemen Maranatha Vol 18 No 1 (2018)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v18i1.1097

Abstract

This research proposed a performance management model based on existing theories, the concept to be developed using qualitative methods. The purpose of this paper is to find the model of performance management system with benchmarking and balanced scorecard approach. The challenge of this research is the implementation of this design model is still a few companies in Indonesia who can apply it. The final implication of this research is to provide a complex model of performance management system for companies that need and will implement it, as well as relevant for practitioners and academics, as it clarifies existing knowledge and provides a platform for further research. Keywords: Performance Management, Performance Measurement, Benchmarking, Balanced Scorecard, KPI

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