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Muhammad Yusuf
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INDONESIA
Journal of Management
Published by Yayasan Pendidikan Belajar Berdikari
ISSN : -     EISSN : 30263239     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Journal of Management (JOM) is committed to publishing scholarly empirical and theoretical research articles, that have a high impact on the management field as a whole. The Journal published by Yayasan Pendidikan Belajar Berdikari. The journal encourages new ideas or new perspectives on existing research. The journal covers such areas as: business strategy and policy, organizational behavior, human resource management, leadership, organizational theory, and Entrepreneurship
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 22 Documents
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Search results for , issue "Vol. 4 No. 1 (2025): January - June" : 22 Documents clear
Analysis of the Influence of Service Quality on Customer Loyalty and Retention: Case Study on Tokopedia Services or Multinational Companies Darmawan Hidayatullah, Galih; Edwin Syah, Muhammad
Journal of Management Vol. 4 No. 1 (2025): January - June
Publisher : Yayasan Pendidikan Belajar Berdikari

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Abstract

This study aims to analyze the role of Service Quality in increasing Customer Loyalty and Customer Retention at Tokopedia. The method used in this study is structural analysis of the model using PLS SEM to test the relationship between variables, as well as a comparison of predictions using RMSE and MAE between the two models. The results of the study indicate that Service Quality has a significant effect on Customer Loyalty (path coefficient = 0.969) and Customer Retention (path coefficient = 0.652). Customer Loyalty also functions as a mediator that strengthens the relationship between Service Quality and Customer Retention with a path coefficient of 0.827. In addition, the PLS SEM model showed better performance compared to the LM model, with lower RMSE and MAE values ​​for most of the indicators tested. These findings indicate that Service Quality is an important factor that can increase Customer Loyalty and Retention, and indicate that PLS SEM is more effective in predicting the relationship between variables compared to LM. This study provides practical implications for Tokopedia to improve service quality in an effort to retain customers and strengthen their loyalty..
Exploration of Curriculum Management in Improving the Quality of Education at Integrated Islamic Junior High School Lukmanul Hakim Nasruji
Journal of Management Vol. 4 No. 1 (2025): January - June
Publisher : Yayasan Pendidikan Belajar Berdikari

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Abstract

This study aims to explore the curriculum management at SMP Islam Terpadu Lukmanul Hakim and analyze how the curriculum management can improve the quality of education at the school. Using a qualitative approach, this study involved 50 respondents consisting of the principal, vice principal, teachers, students, and parents of students. Data were collected through in-depth interviews, field observations, and surveys. The results of the study indicate that the curriculum management at SMP Islam Terpadu Lukmanul Hakim has succeeded in integrating Islamic values ​​into every subject taught. The principal plays an important role in designing and supervising the character-based curriculum, as well as conducting regular training for teachers. However, the main challenge faced by teachers is the limited time and resources available to implement the curriculum effectively. The majority of students feel that the curriculum has a positive impact on their development, especially in strengthening character. This study concludes that although the curriculum management at SMP Islam Terpadu Lukmanul Hakim is quite good, several improvements need to be made, such as increasing teacher training, adjusting student workloads, and utilizing technology in learning. Thus, better curriculum management can contribute to improving the quality of education that is more optimal for students.

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