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Contact Name
Handri Maika Saputra
Contact Email
gpijournal@gmail.com
Phone
+62 853-6520-2765
Journal Mail Official
gpijournal@gmail.com
Editorial Address
Jl. Palarik, Aie Pacah, Kec. Koto Tangah, Kota Padang, Sumatera Barat, 25176
Location
Kota padang,
Sumatera barat
INDONESIA
Journal of Health Service Administration and Hospital Management
ISSN : -     EISSN : 31237185     DOI : http://dx.doi.org/10.69855/laceri
Core Subject : Health,
Journal of Health Service Administration and Hospital Management (LACERI) is an open-access, peer-reviewed scientific journal managed by CV. Get Press Indonesia. This journal focuses on the advancement of knowledge and practice to improve the effectiveness, efficiency, and quality of hospital services, covering various topics such as hospital service management, hospital administration, health human resource management, hospital operations management, hospital strategic management and marketing, information technology in hospital management, hospital policies and regulations, as well as ethics and law in hospital management. Through the publication of research, ideas, and innovations, LACERI is committed to becoming a platform for disseminating relevant, applicable, and impactful knowledge that contributes to the improvement of health service quality at both national and global levels. Every published article undergoes an open peer review process to ensure scientific quality and integrity. Published twice a year, in January and July, LACERI provides full open access under the a Creative Commons Attribution 4.0 International (CC BY 4.0) license. This ensures that all work can be freely accessed, utilized, and disseminated. We invite authors from diverse backgrounds to contribute to building a scientific literature that supports the advancement of health service administration and management at the national and global levels.
Articles 13 Documents
The How Good Corporate Governance Influences Patient Satisfaction in Hospitals: A PRISMA-Based Systematic Review of Empirical Evidence Windi Wiyarti; Indri Sepriany Putri Ali; Syukra Alhamda; Andi Indahwaty Sidin
Journal of Health Service Administration and Hospital Management Vol. 2 No. 1 (2026): January, 2026
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/laceri.v2i1.416

Abstract

Good Corporate Governance (GCG) has increasingly been recognized as a key governance mechanism in healthcare organizations, particularly in developing health systems. Purpose: This study aims to synthesize empirical evidence on the relationship between GCG implementation and patient satisfaction and to identify dominant governance mechanisms influencing patient-centered outcomes. Methods: A systematic literature review was conducted following the PRISMA framework. Ten peer-reviewed empirical studies published between 2019 and 2025 were included, the majority of which employed quantitative cross-sectional designs and were conducted in Indonesian hospital settings. Study quality and potential risk of bias were assessed narratively based on methodological rigor and measurement consistency. Results: The synthesis reveals a consistent positive association between GCG implementation and patient satisfaction, with transparency and accountability emerging as the most influential principles. These principles primarily affect patient satisfaction through trust-building, service quality enhancement, and operational efficiency, while the effects of fairness and responsibility appear more context-dependent. This review extends governance theory in healthcare by conceptualizing GCG not merely as an administrative control framework but as a relational mechanism that shapes patient experience through trust and service responsiveness. Implications: The findings highlight the need for hospital governance models that prioritize transparent information systems, accountable performance mechanisms, and patient-centered service processes to improve satisfaction outcomes. 
Analysis of the Ratio of Strategic Health Workers (Specialist Doctors) to Bed Capacity: HR Distribution Mapping and Its Implications for Hospital Talent Management in Indonesia Hairudin La Patilaiya
Journal of Health Service Administration and Hospital Management Vol. 1 No. 2 (2025): July, 2025
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/laceri.v1i2.425

Abstract

This study investigates the distribution of specialist doctors relative to hospital bed capacity (DS/TT Ratio) across Indonesian provinces and explores its implications for hospital talent management strategies. The current healthcare landscape in Indonesia exhibits a significant gap; while hospital bed capacity has increased by approximately 12% annually, specialist recruitment has stagnated at 3.5%, leading to critical workload imbalances. Unlike population-based metrics, the DS/TT Ratio provides a more precise measure of clinical demand. Using quantitative analysis of official secondary data (2020–2024), this research maps geographic disparities and correlates them with socio-economic factors. Results reveal extreme spatial disparities: the national average ratio is 10.5 per 100 beds, but ranges from 23.20 in DKI Jakarta to only 4.40 in West Papua. A strong positive correlation (Spearman's  ) between the DS/TT Ratio and Gross Regional Domestic Product (GRDP) per capita identifies economic attractiveness as the primary driver of maldistribution. To address these disparities, this study provides strategic recommendations for stakeholders: the Ministry of Health should integrate DS/TT standards into hospital accreditation, while regional governments must utilize these ratios to justify targeted fiscal incentives and "service-bound" scholarship placement. By shifting the talent management paradigm from population-based to workload-based allocation, Indonesia can better address market failures in specialist distribution and ensure equitable access to quality care.
The Influence of KARS Accreditation Status (Paripurna vs. Non-Paripurna) on Patient Satisfaction Ratings: A Case Study of Public Sentiment Analysis on Google Maps Reviews Rafika Aini; Mila Sari
Journal of Health Service Administration and Hospital Management Vol. 1 No. 2 (2025): July, 2025
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/laceri.v1i2.429

Abstract

The quality stability of healthcare services in Indonesia is critically influenced by the Hospital Accreditation Commission (KARS) certification, which functions as a formal regulatory system ensuring compliance with national standards. Despite this, a gap persists between formal accreditation status (Paripurna vs. Non-Paripurna) and actual patient satisfaction, particularly as reflected in public sentiment on digital platforms like Google Maps. This study aims to analyze the correlation between KARS accreditation levels and patient satisfaction ratings derived from sentiment analysis of over 50,000 Indonesian-language Google Maps reviews spanning 2020–2025. Employing a quantitative correlational design, the research integrates ordinal accreditation data and sentiment classification results generated through advanced machine learning methods (LSTM/Naïve Bayes). The analysis utilized Spearman’s rank correlation to assess the association between hospital accreditation status and aggregated sentiment scores. Findings reveal a statistically significant but weak positive correlation (ρ = 0.215, p < 0.001), indicating that higher formal accreditation does not strongly predict better patient-perceived quality. Negative sentiments notably cluster around non-technical service issues such as staff empathy and administrative delays, highlighting deficiencies unaddressed by the accreditation framework. These results suggest the need for hospital management and policymakers to incorporate digital patient feedback as a critical complement to traditional quality assurance measures. The study advocates for integrating Patient Reported Experience Measures (PREMs) from online sources into KARS standards and encourages future research using diagnostic tools like Root Cause Analysis to target underlying causes of patient dissatisfaction. This comprehensive approach aims to close the gap between institutional compliance and patient experience, promoting sustainable improvements in healthcare service quality in Indonesia.

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