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INDONESIA
Journal of Indonesian Management
Published by Indonesian Journal Publisher
ISSN : -     EISSN : 2807212X     DOI : https://doi.org/10.53697/jim.v6i1
Core Subject : Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Social Sciences
The Journal of Indonesian Management focuses on various themes, topics and aspects of management, strategic management and entrepreneurship, including (but not limited to) the following topics: Human Resource Management, Financial Management, Marketing Management, Strategic Management, Organizational Behavior, Operation Management, Change Management, Sharia Management, Knowledge Management, Entrepreneurship, Electronic Business, Capital market.
Arjuna Subject : Ilmu Pengambilan Keputusan (semua kategori) - Sistem Informasi dan Manajemen
Articles 5 Documents
 1 
Search results for , issue "Vol. 5 No. 3 (2025): September" : 5 Documents clear
Customer Loyalty: A Systematic Literature Review Syerli Primasari; Vidyarini Dwita
Journal of Indonesian Management Vol. 5 No. 3 (2025): September
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i3.2891

Abstract

The purpose of this article is to identify and analyze several references related to the keyword "customer loyalty." Utilizing Harzing's Publish or Perish, a systematic literature review was conducted for this study using the Scopus database. Employing the SPAR-4-SLR protocol, data analysis was performed using Microsoft Excel, Mendeley, and VOS Viewer to ensure transparency and replicability. The findings of this study identified 82 primary articles indexed in Scopus Q1 based on the Scimago Journal Ranking (SJR). The study also discovered seven knowledge clusters supporting research on customer loyalty, with a total link strength of 214. VOS Viewer visualization revealed that "Customer Loyalty" is significantly prominent and is associated with the phrase "Customer Satisfaction," demonstrating a clear relationship. This study has several limitations, such as constraints in database access restricted to Scopus. Therefore, future research is recommended to expand data collection by incorporating additional sources such as Emerald, SpringerLink, Science Direct, EBSCO, Google Scholar and non-Q journals like Web of Science.
Peran Praktik Kerja Lapangan dalam Mendukung Administrasi dan Koordinasi di Dinas Pendidikan Kabupaten Malang Rizki Aidil Fitri
Journal of Indonesian Management Vol. 5 No. 3 (2025): September
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i3.2909

Abstract

Penelitian ini bertujuan mendeskripsikan pelaksanaan Praktik Kerja Lapangan (PKL) di Dinas Pendidikan Kabupaten Malang, menganalisis kontribusinya terhadap efisiensi administrasi, dan mengevaluasi dampaknya pada koordinasi internal. Menggunakan pendekatan kualitatif deskriptif melalui wawancara, observasi, dan studi dokumentasi, data dianalisis dengan model interaktif Huberman. Hasil penelitian menunjukkan bahwa PKL yang terstruktur mempercepat pengarsipan, meningkatkan kelengkapan dan keterlacakan berkas, serta memperjelas pembagian tugas melalui briefing rutin dan penempatan liaison di setiap unit. Frekuensi rapat lintas-bidang meningkat, komunikasi lebih responsif, dan tindak lanjut lebih cepat. Temuan ini menegaskan bahwa PKL yang dirancang secara sistematis tidak hanya meningkatkan kesiapan kerja mahasiswa, tetapi juga memperkuat administrasi dan koordinasi organisasi. Rekomendasi mencakup perencanaan matang, supervisi intensif, dan dukungan teknologi untuk keberlanjutan program.
Analysis Of Digital Services in Improving The Financial Performance Of Bank Of Kigali, 2021–2024 Emmanuel Niyotwizeye
Journal of Indonesian Management Vol. 5 No. 3 (2025): September
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i3.2957

Abstract

This study investigates how digital services influence the financial performance of the Bank of Kigali between 2021 and 2024. A quantitative research design was applied using structural equation modeling with partial least squares (SEM-PLS) to examine the relationship between usability and accessibility, transaction functionality, security and trust, financial impact and loyalty, and customer satisfaction. Data were obtained from 366 active users of the bank’s mobile, internet, and agency banking platforms. The results show that transaction functionality is the strongest predictor of customer satisfaction (β = 0.547, p < 0.001), followed by security and trust (β = 0.225, p < 0.001), and financial impact and loyalty (β = 0.134, p = 0.046), while usability and accessibility was not significant (β = 0.026, p = 0.754). The model explained 59.8% of the variance in customer satisfaction. These findings demonstrate that effective and secure transactions, along with perceived financial benefits, play a central role in enhancing customer satisfaction, which subsequently drives financial outcomes. The study concludes that banks should prioritize investments in transaction efficiency and strong security systems while also addressing inclusivity to sustain competitiveness and long-term profitability.
Studi Kasus Customer Engagement dan Content Planning dalam Manajemen Pemasaran PT Akademi Smart Indonesia Nurul Imaniyya Trisnaning Ati; Firli Amaliatul Fadilah; Tanti Widia Nurdiani
Journal of Indonesian Management Vol. 5 No. 3 (2025): September
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i3.2996

Abstract

Penelitian ini menganalisis strategi content planning PT Akademi Smart Indonesia serta perannya dalam meningkatkan customer engagement di media sosial. Pendekatan yang digunakan adalah kualitatif studi kasus melalui wawancara, observasi, dan dokumentasi yang dianalisis dengan model interaktif Miles dan Huberman. Hasil menunjukkan bahwa konsistensi unggahan menjadi kekuatan utama, tetapi keterbatasan variasi konten, ketiadaan evaluasi berbasis data, dan minimnya interaktivitas menyebabkan engagement rendah. Penelitian menyimpulkan bahwa strategi digital marketing di bidang pendidikan tidak cukup mengandalkan frekuensi unggahan, tetapi perlu didukung kreativitas, relevansi, dan interaktivitas sesuai karakter digital native. Temuan ini berkontribusi pada literatur content marketing pendidikan dan memberikan implikasi praktis bagi optimalisasi strategi media sosial
Sinergi Mahasiswa dan Birokrasi: Optimalisasi Pengelolaan Administrasi SMP di Era Modern (Studi Kasus Dinas Pendidikan Kabupaten Malang) Rayansyah Prastyawan; Abdur Rohman
Journal of Indonesian Management Vol. 5 No. 3 (2025): September
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i3.3051

Abstract

Penelitian ini bertujuan untuk mendeskripsikan model kolaborasi efektif antara mahasiswa dan birokrasi dalam pengelolaan administrasi Sekolah Menengah Pertama (SMP) di Kabupaten Malang serta menilai pengaruhnya terhadap efisiensi dan kualitas layanan. Metode penelitian menggunakan pendekatan kualitatif dengan desain studi kasus, melalui wawancara mendalam, observasi partisipatif, dan analisis dokumen administratif. Hasil penelitian menunjukkan bahwa keterlibatan mahasiswa berdampak signifikan pada perbaikan digitalisasi arsip, pengelolaan data akademik, layanan administrasi siswa, dan pemanfaatan teknologi informasi. Kolaborasi ini juga mendorong terciptanya budaya kerja yang lebih adaptif terhadap perkembangan teknologi. Kesimpulannya, sinergi mahasiswa dan birokrasi terbukti menjadi strategi praktis dalam modernisasi administrasi pendidikan, yang memperkuat efektivitas pengelolaan sekolah sekaligus relevan dengan teori collaborative governance.

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