cover
Contact Name
Danang
Contact Email
indexsasi@apji.org
Phone
+6282135809779
Journal Mail Official
indexsasi@apji.org
Editorial Address
Jl. Watunganten I No.1, Karangrawa, Batursari, Kec. Mranggen, Kabupaten Demak, Jawa Tengah 59567
Location
Kab. demak,
Jawa tengah
INDONESIA
Shipping and Transport Management Journal
ISSN : 30897343     EISSN : 30897335     DOI : 10.65428
Core Subject :
Fokus dan Scope: Manajemen Transportasi dan Logistik Manajemen rantai pasok dan distribusi Efisiensi operasional dalam transportasi laut, darat, dan udara Teknologi dan digitalisasi dalam sistem logistik Pengelolaan Pengiriman dan Pelabuhan Optimasi operasional pelabuhan dan terminal Manajemen armada dan pengiriman barang Regulasi dan kebijakan maritim Keberlanjutan dan Teknologi dalam Transportasi Transportasi hijau dan keberlanjutan lingkungan Energi terbarukan dalam industri maritim Inovasi teknologi dan otomatisasi dalam transportasi Keamanan dan Regulasi Keamanan transportasi dan manajemen risiko Kepatuhan terhadap regulasi nasional dan internasional Aspek hukum dalam pengelolaan transportasi Ekonomi dan Keuangan Transportasi Model bisnis dalam industri pengiriman dan transportasi Analisis biaya dan investasi dalam transportasi Dampak ekonomi global terhadap rantai pasok dan logistik Jurnal ini menerima naskah dari akademisi, praktisi industri, dan pembuat kebijakan yang berkontribusi terhadap pemahaman yang lebih baik dalam bidang Shipping and Transport Management.
Arjuna Subject : -
Articles 12 Documents
Analysis of Service Quality, Trust, and Price on Customer Loyalty of Maxim Rama Setiawan
Shipping and Transport Management Journal Vol. 1 No. 2 (2025): November : Shipping and Transport Management Journal
Publisher : Indonesian Maritime Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65428/sigma.v1i2.70

Abstract

Customer Loyalty is critically influenced by several factors, including Service Quality, Customer Trust, and Price.1 This study aims to analyze the partial and simultaneous influence of Service Quality (X_1), Customer Trust (X_2), and Price (X_3) on Customer Loyalty (Y) toward Maxim online transportation services in Semarang City.1 Utilizing a quantitative associative method, data were collected from a sample of 100 Maxim users (N=100) via incidental sampling and analyzed using multiple linear regression (SPSS).1 The analysis confirmed that all three independent variables positively and significantly influence Customer Loyalty (all t_{hitung} > 1.98498).1 Service Quality (X_1) was determined to be the most dominant factor (\beta = 0.400, t=4.500), highlighting that driver performance, service assurance, and responsiveness are the primary drivers of long-term loyalty., 10 The overall regression model demonstrated a strong explanatory power, with an estimated Adjusted R^2 of 0.650, indicating that 65.0\% of the variation in Customer Loyalty is explained by these three factors. Managerial implications suggest focusing resources on continuous service improvement and maintaining high integrity (Trust) to convert consumer satisfaction into sustainable loyalty.
The Impact of Facilities, Image, Price, and Service Quality on the Increase of Citilink Passengers in Semarang Shavira Azhari
Shipping and Transport Management Journal Vol. 1 No. 2 (2025): November : Shipping and Transport Management Journal
Publisher : Indonesian Maritime Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65428/sigma.v1i2.72

Abstract

This study aims to analyze the simultaneous effect of the variables of facilities, corporate image, price perception, and service quality on the increase in passenger numbers for Citilink Indonesia Airlines at Jenderal Ahmad Yani International Airport Semarang. The air transportation service sector requires a comprehensive understanding of the factors driving customer loyalty and purchasing decisions to maintain the company's competitiveness. The research method used is descriptive quantitative, with data collected from questionnaires distributed to 100 respondents who are passengers of Citilink Indonesia Airlines. Data analysis was performed using multiple linear regression, resulting in the equation Y = 0.214 + 0.205X1 + 0.171X2 + 0.337X3 + 0.144X4 + μ. The study's results show that both partially and simultaneously, facilities, corporate image, price perception, and service quality have a positive and significant effect on the increase in passenger numbers. Price perception was found to be the dominant factor, with the highest regression coefficient, followed by facilities. Managerial implications suggest that airlines and airport operators focus on setting competitive prices and improving facilities to sustain passenger growth.

Page 2 of 2 | Total Record : 12