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Sari Listyorini
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Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia
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INDONESIA
Jurnal Ilmu Administrasi Bisnis
Published by Universitas Diponegoro
ISSN : -     EISSN : 27461297     DOI : 10.14710/jiab
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.
Arjuna Subject : -
Articles 22 Documents
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Search results for , issue "Vol 4, No 1 (2015)" : 22 Documents clear
Pengaruh Nilai Pelanggan, Citra Merek (Brand Image) dan Kualitas Pelayanan terhadap Kepuasan Pelanggan Kereta Api Kelas Ekonomi Tawang Jaya Jurusan Semarang-Jakarta (Studi Kasus di Stasiun Poncol DAOP IV, Semarang) Yusuf Atstsaqifi; Handoyo Djoko Waluyo; Sari Listyorini
Jurnal Ilmu Administrasi Bisnis Vol 4, No 1 (2015)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (99.321 KB) | DOI: 10.14710/jiab.2015.7228

Abstract

The goal of this study is to determine how customer value, brand image, and service quality affect the customers satisfaction of economic class of the Tawang Jaya Train which serves the Semarang-Jakarta route. Sampling technique used in this study is purposive sampling technique with samples gathered from 100 people. Linear regression analysis and significance test were used to test the hypotheses using SPSS 22.0. Result of data analysis concluded that partially the variables affected the customer satisfaction in a significant manner. Customer value to customer satisfaction in which t-count (6,880) > t-table (1,9845). Brand image to customer satisfaction in which t-count (9,845) > t-table (1,9845). Service quality to customer satisfaction in which t-count (9,744) > t-table (1,9845). Simultanously, all variable significantly affected customer satisfaction with F-count (42,459) > F-table (3,9391). As a suggestion to improve the customer satisfaction, PT KAI (Persero) DAOP IV Semarang and particularly Tawang Jaya Train should increase the cleanliness standard, improve the punctuality of train departure and arrival, balancing the price of food, drinks, and pillows in trains so it could become more affordable, resetting the seat location, and renewal of services SOP for the passengers.
PENGARUH KOMPENSASI, LINGKUNGAN KERJA, DAN BEBAN KERJA TERHADAP LOYALITAS KARYAWAN MELALUI KEPUASAN KERJA ( Studi Kasus Pada Karyawan PT. Kawasan Berikat Nusantara Persero Jakarta) Adhitia Pratama; Sri Suryoko; Widiartanto Widiartanto
Jurnal Ilmu Administrasi Bisnis Vol 4, No 1 (2015)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (98.924 KB) | DOI: 10.14710/jiab.2015.7304

Abstract

Businnes competition now demanding companies to have competitive employee in many aspects. The availability of company to compensate their employee, to establish pleasant working environment, and ability to allocating workload fairly are factors which is make employee stay longer working in the company and give a satisfaction feeling in every job they done. The objective of this research is to measure the influence of compensation, working environment, and workload to employee loyality through work satisfaction. Data accumulation using interview techniquie by questionnaire instrument. The data analyze using qualitative and quantitative using coefficient determination test, simple and double linear regretion, cross table, significant test, path analysis, and trimming.The result of this research showing corelation of compenasation to working satisfactory strongly with correlation number 0,715. Coefficient determination (R2) of working environment to working satisfactory 46,9%. The result of path analyzing workload to working satisfactory have 0,268 and have to be proceed by trimming (exluding process of eksogen variable which have insignifacant number). Simultaneously compensation, working environment, workload, and working satisfaction have significant influences to employee loyality with F count > F table (13,972 > 2,487) with significant number 0,000 < 0,005.

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