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Jurnal Ilmu Administrasi Bisnis

jiab
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Published by Universitas Diponegoro

ISSN : - EISSN : 27461297 DOI : 10.14710/jiab

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.

Arjuna Subject : -

Articles 28 Documents

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Search results for , issue "Vol 6, No 4 (2017)" : 28 Documents clear

PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS KONSUMEN MELALUI KEPUASAN KONSUMEN SEBAGAI VARIABEL INTERVENING (STUDI KASUS PADA KONSUMEN PT. LONTAR MEDIA DIGITAL PRINTING SEMARANG) Hilman Ardianta Putra; Ngatno Ngatno
Jurnal Ilmu Administrasi Bisnis Vol 6, No 4 (2017)
Publisher : Universitas Diponegoro

PT. Lontar Media Digital Printing Semarang is one of the big service printing company in Semarang precisely in Sampangan area. The rapid development Lontar Media printing it turns out there are problems in sales fluctuant past several years.The purpose of this research is to know the service quality effect on customer loyalty through customer satisfaction as an intervening variable. This research type is explanatory research, with the techniques of data collection through the questionnaire. Sampling techniques using a purposive sampling technique. The sample in this research are 100 respondents which is a PT. Lontar Media Digital Printing Semarang customer. This research using techniques of quantitative analysis. Quantitative analysis using the test validity, reliability test, coefficient of correlation, linear regression analysis, the determination coefficient, and significance test with SPSS 16.0. The influence of mediation evidenced by sobel test and mediation test. The results of the research indicate that there is a positive effect and significant of the service quality variable to customer satisfaction of 0,190. There is a positive effect and significant of the service quality variable to loyalty customer of 0,227 There is a positive effect and significant of the customer satisfaction variable to loyalty customer of 1,028. Based on the results of the sobel test, known that there is a positive effect and significant of the service quality variable on customer loyalty variable through customer satisfaction variable as an intervening variable of 6,353. Based on the results of the mediation test, then the variable customer satisfaction can be said to be a partial mediation variable because all of the correlation is positive and all significant < 0.05. Disadvantages of service are evaluated as giving priority to the problems faced by consumers, individualized services most highlighted by corporate customers. Therefore it is used as an evaluation material for better service. There are still shortcomings and also advantages in this category of satisfaction, for that company needs to improve in terms of which is the weakness of an improved product marketing and service. In the loyalty variable it is seen that consumers are still hesitant to always go to this company. In order for loyal customers the company must set marketing strategy and evaluation about better service so that consumers are satisfied and make loyal again. Researchers are aware that in this study there are still shortcomings such as lack of other variables that usually affect the results of consumer loyalty. For the next research, the authors suggest adding other variables such as price, product quality, brand quality, service quality, and other variables. Subsequent research should also better control the selection of samples, add or trim indicator/item statement in accordance with the needs, for the next research to get more optimal results again.

Pengaruh Current Ratio (CR), Debt to Equity Ratio (DER), Return On Asset (ROA), Return On Equity (ROE), dan Earning Per Share (EPS) Terhadap Harga Saham pada Perusahaan Sub Sektor Konstruksi Bangunan yang Terdaftar di Bursa Efek Indonesia Periode 2011-2015 Rohmatun Nahariyah; Apriatni EP
Jurnal Ilmu Administrasi Bisnis Vol 6, No 4 (2017)
Publisher : Universitas Diponegoro

One of the sources of funds obtained by the company comes from the sale of shares. Stock price changes up or down from time to time and it is caused by various factors. This research aims to test the influence of Current Ratio (CR), Debt to Equity Ratio (DER), Return On Asset (ROA), Return On Equity (ROE), and Earning Per Share (EPS) against the stock price on the building construction sector sub companies listed on the Indonesia Stock Exchange period 2011-2015, either partially or simultaneously.The data used in this analysis is the reference point secondary data in the form of annual report and financial report published by IDX. Data analysis technique used in this research is multiple linear regression.Results of the study stated that the CR, DER, ROA, ROE and EPS effect significantly to stock price. And simultaneously there was significant influence between CR, DER, ROA, ROE and EPS against the stock price on the building construction sector sub companies amounting to 72,7%, while the rest of 27,3% is explained by other variables that are not incorporated into the model.Based on the results of the study, the researcher suggested that the building construction sector sub companies to keep their financial performance which includes CR, DER, ROA, ROE and EPS so that stock prices rise. For investors who want to invest in stocks, should pay attention to the factor of EPS, because this research on EPS provide the most powerful influence on the price of the stock.

PENGARUH RETURN ON ASSETS (ROA), RETURN ON EQUITY (ROE), NET PROFIT MARGIN (NPM), dan EARNING PER SHARE (EPS) TERHADAP HARGA SAHAM Novia Kasyaretta Ananda Putri; Saryadi Saryadi
Jurnal Ilmu Administrasi Bisnis Vol 6, No 4 (2017)
Publisher : Universitas Diponegoro

Share price is a form of public trust in the company's performance. This research uses fundamental analysis with financial ratio analysis. The Sub Residence Property Sector that has studied in the research consisted of 15 companies. In the last three years the average share price of sub-property property sector in the period 2014-2016 has increased but only one company of 15 companies that experienced an increase in share price each year. While other companies experiencing a fluctuating condition. This is the main reason why researchers do the research internally. This type of research is explanatory research, with population that can be researched in property sub residence sector are 15 companies. The type of data source is the secondary data, which obtained indirectly. The type of data used in this study is time series data. Data analysis methods used is classical assumption test, correlation, determination, simple regression, multiple regression, and significance by using SPSS application. The result of research stated that ROA, ROE and EPS have influence to stock price, which means when ROA, ROE and EPS increase, then stock price will partially increase. While NPM has no effect on stock prices. Simultaneous tests show ROA, ROE, NPM, and EPS have an influence on stock prices. If ROA, ROE, NPM, and EPS increase, then stock price will increase. Based on the results, researcher suggests that the subprojects subproperty must maintain their financial performance which includes ROA, ROE, NPM, and EPS to increase their stock price.

PENGARUH MOTIVASI DAN KEMAMPUAN SURVEY TERHADAP KINERJA KARYAWAN STUDI KASUS PADA PT. TELKOM AKSES UNIT SURVEY DRAWING & DATA INVENTORY SEMARANG Tita Putri Damayanti; Rodhiyah Rodhiyah
Jurnal Ilmu Administrasi Bisnis Vol 6, No 4 (2017)
Publisher : Universitas Diponegoro

Every company want to have an optimal employee performance for accomplishing company’s goal. Performance of employees affected by several factors, such as motivation and capability. Therefore, PT Telkom Access committed to improve the performance of employees or company in order to achieve customer satisfaction. In fact, there are still many of the employees could not reach the survey target and high amount of absences. It can be indicated the low of motivation, survey capability, and employee’s performance.The aim of the study is showing the influence of motivation and survey capability to employees’ performance of PT Telkom Akses Unit Survey Drawing & Data Inventory Witel Semarang. The research type was using explanatory research, the research instrument is questionnaire. The population was not very big which 50 persons, so the method of the research was using saturated sample.The findings shows that motivation has influence to employees’ performance with 0,398 correlated coefficient and 15,9% determinate coefficient, survey capability has influence to employees’ performance with Y= 1,124+0,121 X1+0,576X2 equation. It meant that the higher motivation and survey capability of the employees, the higher performance. The conclusion of the research is both variables: motivation and survey capability have significant and positive influence to the employees’ performance. The findings suggested the firm to apply reward and punishment system, fix the work facility, review the payroll, and also increase the coordination of each related unit in order the survey can be done effectively.

THE INFLUENCE OF PRODUCT QUALITY, PRICE, AND SERVICE QUALITY CONCERNING CUSTOMER LOYALTY OF PENYET KUAH AT TIMOHO FOOD COURT, TEMBALANG SEMARANG CITY Nuryan Dimas Maulana; Dinalestari Purbawati
Jurnal Ilmu Administrasi Bisnis Vol 6, No 4 (2017)
Publisher : Universitas Diponegoro

Timoho Food Court is a company engaged in the field of culinary services with a variety of varieties menu of penyet. But in reality not all consumers are loyal in choosing Timoho Food Court as the main choice. Factors of product quality, price, and quality of service allegedly have a close influence on the level of customer loyalty in Timoho Food Court.This study aims to find out how the effect given by product quality (X1), price (X2), and service quality (X3) to customer loyalty penyet kuah Timoho Food Court. The type of research used is the type of explanation. The sample number is 100 respondents using purposive sampling technique. Data collection using questionnaire with Likert measurement scale. Data analysis method used is test of validity and reliability, correlation coefficient, regression test, coefficient of determination, significance of t test and F test. Based on the results of the study, three variables have been tested in stages and together show a positive and sidnificant influence on customer loyalty. The value of the variable (X1), t count (3.811)> t table (1.660), (X2) t count (3.607)> t table (1.660), (X3) t count (2.777)> t table (1.660). Significantly, the three variables are influential porsitif indicated by the value of F count of (7.971) greater than F table of (2.70). Suggestions that can be given to improve customer loyalty related to product quality, which is to add the menu variation, provide moderate portion, and maintain product hygiene. Related to the price, which is to keep the price increase to remain affordable for the consumer, as well as related to the quality of service that is to increase the number of menu list and the price of penyet kuah in the form of brochures, and add or complement the existing basic facilities.

ANALISIS KINERJA KEUANGAN SEBELUM DAN SESUDAH PENGAWASAN OTORITAS JASA KEUANGAN PADA BANK PERKREDITAN RAKYAT KABUPATEN SEMARANG Nina Faustina; Rodhiyah Rodhiyah
Jurnal Ilmu Administrasi Bisnis Vol 6, No 4 (2017)
Publisher : Universitas Diponegoro

Rural Banks (BPR) as one of the banking institutions that closely related to community services need to be fostered and supervised in order to maintain and even improve it’s performance. Since the issuence of Law number 21 in 2011 it established the Financial Services Authority (OJK) to replace the role of Bank Indonesia (BI) in regulating and overseeing the financial sector, especially the banking sector. In terms of number of BPRs have more valuation. This is a great opportunity for financial performance problems and banking crime. So it requires OJK to conduct an integrated supervision with the aim of improving the effectiveness of supervision. The bank's financial performance can be measured using the CAEL ratio, which consists of Capital, Asset, Earning, and Liability categories. The analytical method used is One-Sample Kolmogrov-Smirnov normality test and then using different test Paired Sample t-test for normal distributed data and Wilcoxon Signed Rank Test for non-distributed data. The results of the research with a significance level of 5% showed a difference before and after the supervision on the CAR ratio with the result sig 0,000 <0.05. Therewas no difference before and after surveillance on the NPL ratio with the result of 0.231> 0.05. In earnings ratio there is no difference before and after supervision on BOPO ratio with result sig 0,626> 0,05 and ROA ratio with result of sig 0,372> 0,05. In the ratio of liquidity (liquidity) there is no difference before and after supervision on the ratio of CR with the results sig -0.366> 0.05 and there are differences before and after supervision on the ratio of LDR with the result sig 0.001 <0.05. Conclusions and suggestions: on the CAR and LDR ratios there are significant differences in the period before and after the supervision whereas in the ratio of NPL, BOPO, ROA and CR there is no significant difference in the period before and after the supervision. So it can be said that the switch of bank supervision from BI to OJK did not give effect to the overall change on the financial performance of BPR in Semarang Regency. To realizing better financial performance, OJK supervision should be more intensive and effective in the next period.

PENGARUH KUALITAS PRODUK DAN HARGA TERHADAP MINAT BELI ULANG BANDENG JUWANA VACCUM MELALUI KEPUASAN KONSUMEN SEBAGAI VARIABEL INTERVENING (STUDI KASUS PADA PELANGGAN PT. BANDENG JUWANA ELRINA SEMARANG) Mahyarani Tiara Ghassani; Sri Suryoko
Jurnal Ilmu Administrasi Bisnis Vol 6, No 4 (2017)
Publisher : Universitas Diponegoro

Culinary business is one of businesses that keep growing in Semarang. With the large amount of natural resources, that is ikan bandeng (milkfish), causing culinary business named bandeng duri lunak (milkfish with soft bone) more popular. PT. Bandeng Juwana Elrina is one of food business that made ikan bandeng as their basic material to create a special food from Semarang. From the sales data of Bandeng Juwana Vaccum (kg) in year 2014 to 2016, it happened to fluctuated, or the sale is not steady from time to time.The purpose of this research is to find out about the influences of the quality and the price of the product to the willingness of people to buy the product repeatedly through the satisfaction of the buyers of PT. Bandeng Juwana Elrina in Semarang. The type of research that used for this research is explanatory research, and there are 100 samples. Sampling technique that used for this research is purposive sampling and accidental sampling. The techniques of the data collection are the study of library, questionnaire, and interview. The techniques of the data analysis are through cross-tabulation test, correlation test, determination test, simple linear regression test, t test, F test, and sobel test by A.F. Hayes with the help of IBM SPSS (Statistical Product and Service Solutions) program version 22.0.The results of this research showed that there is a positive influence between the quality and price of the product on customer satisfaction partially and simultaneously. The results also indicate that there is a positive influence between product quality and price on repurchase intention partially and simultaneous. Based on the results of the analysis of sobel test, it is known that the variable of customer satisfaction is the partial mediation variable that is able to mediate the effect of product quality on repurchase intention with Z value equal to 3,2611 bigger than t table (1,9845) and p value equal to 0,0011 bigger from 0.05. Meanwhile, the variable of consumer satisfaction is the full mediation variable that is able to mediate the influence of price on repurchase intention with the value of Z equal to 2,7835 bigger than t table (1,9845) and the value of p equal to 0.0054 is greater than 0.05. The advice given is to maintain the good quality of the product and observe the prices that are considered more expensive compared to other brands in order to boost up the repurchase intention.

PENGARUH KESADARAN WAJIB PAJAK DAN PENERAPAN E-FILING TERHADAP KEPATUHAN WAJIB PAJAK (STUDI PADA UMKM YANG TERDAFTAR DI KPP PRATAMA CANDISARI SEMARANG) Patricia Mauly Bertha Situmorang; Saryadi Saryadi
Jurnal Ilmu Administrasi Bisnis Vol 6, No 4 (2017)
Publisher : Universitas Diponegoro

Tax has a large contribution of the national income because most of the nation’s activities financed by tax revenue. Income tax is the largest tax revenue compared to other tax types. Although income tax is one of the highest tax revenue, there are still many tax subjects who are not yet paying tax. In order to encourage people to pay tax, various efforts such as online tax service are supported with regulation of Direktur Jendral Pajak Nomor PER-41 / PJ / 2015.The purpose of this study is to determine the effect of taxpayer consciousness, and implementation of e-filing to taxpayer compliance. The hypothesis in this research is the existence of positive and significant influence between the variable of taxpayers conciousness and the implementation of e-filing affect the SMEs taxpayer compliance.The method in this research is quantitative with explanatory research type. Data analysis technique is validity test, reliability test, coefficient of correlation, coefficient of determination, simple linear regression, multiple linear regression, t test and F test using SPSS (Statistical Program for Social Science) program for Windows version 16.00.The results showed that the variable taxpayer consciousness has a positive and significant effect on taxpayer compliance, the variable implementation of e-filing has a positive and significant effect on taxpayer compliance, taxpayer awareness and implementation of e-filing have positive and significant effect to taxpayer compliance. Taxpayer compliance still needs to be improved so that in this research suggest to socialize the importance of the tax and training or workshop about the use of e-filing. This research is also expected as an input for the next researcher.

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Sari Listyorini

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Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

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Kota semarang,

Jawa tengah

INDONESIA

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Abstract

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Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sari Listyorini

Contact Email sariadbis96@gmail.com

Phone +6283848898843

Journal Mail Official jiabundip@gmail.com

Editorial Address Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location Kota semarang, Jawa tengah INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA