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Diponegoro Journal of Management
Published by Universitas Diponegoro
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Media publikasi karya ilmiah lulusan S1 Prodi Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro yang memuat berbagai hasil penelitian maupun kajian mengenai manajemen keuangan, manajemen sumber daya manusia, manajemen pemasaran, manajemen strategik dan manajemen operasional.
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Articles 72 Documents
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Search results for , issue "Volume 7, Nomor 4, Tahun 2018" : 72 Documents clear
ANALISIS PENGARUH KUALITAS LAYANAN DAN PERSEPSI HARGA TERHADAP MINAT BELI MELALUI REPUTASI DANWORD OF MOUTH (Studi Pada Maskapai Berbiaya Rendah di Indonesia) Oktav, Riyandika; Sukresna, I Made
Diponegoro Journal of Management Volume 7, Nomor 4, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Based on the facts there is a decline in the market share and the increasing complaints of low-cost carrier users in Indonesia. This study aims to analyze the effect of service quality and price perception on purchase intention made to low-cost carrier users in Indonesia. The variables used in this study are service quality, and price perception as independent variables, then reputation and word of mouth as the last intervening variable ppurchase intention as the dependent variable. According to Chiu, et al (2015) it is necessary to improve the quality of flight services to meet consumer needs and expectations to increase purchase intention. Meanwhile, according to Liu and Lee (2016) not only through improving the quality of services that can increase the interest of low-cost carrier users, but also must provide price perceptionto consumers.The sample in this study were 180 respondents, namely low-cost carrier users in Indonesia. The method used was purposive sampling by distributing questionnaires to low-cost carrier users in Indonesia. Data analysis used in this study is structural equation model (SEM).Based on the results of SEM data processing shows that all hypotheses tested have a positive and significant influence. Based on the total effect, obtained the best path is service quality → reputation → purchase intention.
ANALISIS PENGARUH TOTAL QULITY MANAGEMENT DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DENGAN KINERJA KARYAWAN SEBAGAI VARIABEL INTERVENING (Studi Empiris pada Puskesmas Ungaran di Kecamatan Ungaran Barat) Kartiko Aji, Hapsoro; Arfianto, Erman Denny
Diponegoro Journal of Management Volume 7, Nomor 4, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

               This research is based on previous inconsistent research about Total Quality Management and Quality of service to customer satisfaction directly or indirectly that cause research gap (research gap). This study aims to test the Total Quality Management and service quality to customer satisfaction by including new variables as moderation of performance.               This research was conducted in one of public functional unit of public sector ie Ungaran Health Center. Data collection method used is with the distribution of questionnaires to patients Puskesmas Ungaran as many as 111 respondents. The method of analysis yag used is the method of multiple regression analysis. The result of this research yield 2 regression equation as follows: Y1 = 0,293 X1 + 0,562 X2 and Y2 = 0,440 Y1 – 0,075 X1 + 0,534 X2.            Based on the analysis of statistical data, the indicators in this study successfully passed in the validity and reliability test so that the data can be said to be valid and reliable. In the classical assumption test and multiple regression in the first and second equations show the normal distribution and not affected by heteroskedatisitas. In the Sobel test also found that intervening variable successfully moderate the independent variable to the dependent variable. The results showed that all independent variables have positive and significant influence on the intervening variable and dependent variable directly except there is 1 independent variable that is TQM which negatively and insignificant to customer satisfaction directly.
PENGARUH STRUKTUR CORPORATE GOVERNANCE TERHADAP STRUKTUR MODAL (Studi pada Perusahaan Manufaktur yang Terdaftar di PT. Bursa Efek Indonesia Periode 2014-2016) Saraswati, Niken; Muharam, Harjum
Diponegoro Journal of Management Volume 7, Nomor 4, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

        The purpose of this research was to examine the effect of corporate governance structures, represented by the number of commissioners, number of board of directors, institutional ownership, government ownership, and concentration of share ownership on the capital structure of manufacturing companies in Indonesia.        The population in this research are manufacturing companies listed on Indonesia Stock Exchange in 2014-2016 by taking samples based on certain criteria. To test the hypothesis, the research uses multiple regression analysis techniques with a sample of 249 companies.        The results showed that the number of commissioners, the number of directors, and government ownership had no significant effect on the capital structure. Institutional ownership has a positive and significant influence on the capital structure of the capital structure. While the concentration of share ownership has a significant negative effect on the capital structure.
PENGARUH KONTRAK PSIKOLOGIS RELASIONAL DAN KONTRAK PSIKOLOGIS TRANSAKSIONAL TERHADAP KOMITMEN ORGANISASIONAL (Studi pada Karyawan Non Medis di Rumah Sakit Roemani Muhammadiyah Kota Semarang) Mutiara Hadi, Dina; Nugraheni, Rini
Diponegoro Journal of Management Volume 7, Nomor 4, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This research conducted based on research gap from previous reaseaches about relational dan transactional psychological contract and it’s impact to organizational commitment. However, previous researches only discussed psychological contract in general, and there was no detailed explanation about relational dan transactional psychological contract. This research intended to analyze the impact of Transactional dan Relational Psychological Contract to Organizational Commitment.This research conducted to non-medical employees of Roemani Muhammadiyah Hospital of Semarang, with 156 employees as the population. This research using snowball sampling as the sample collecting methode, with 81 employees as the sample gathered. This research also used SPSS multiple regression as the data analizing methode.The result of this research indicate that Relational Psychological Contract has a significan positive impact organizational commitment. In contrast, this research also found that transactional psychological contract has a negative significan negative impact to organizational commitment.
ANALISIS PENGARUH HARGA, KUALITAS PRODUK DAN POSITIVE WORD OF MOUTH TERHADAP KEPUTUSAN PEMBELIAN DENGAN BRAND IMAGE SEBAGAI VARIABEL INTERVENING (STUDI PADA PENGGUNA IPHONE DI FAKULTAS KEDOKTERAN UNIVERSITAS DIPONEGORO) Giovani Erlitna, Kesia; Soesanto, Harry
Diponegoro Journal of Management Volume 7, Nomor 4, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

            Communication tool is one of the needs that is not less important in human life. One type of communication tool that is often used at this time is a smartphone. In this study, the author saw a decline in sales of iPhone products from the results of Top Brand Index survey. In addition, there are differences in the results of previous research and research gap. The purpose of this research is to analyze the influence of price, product quality and positive word of mouth against purchasing decision with the brand image as an intervening variable.            The research was conducted for students of Faculty of Medicine at Diponegoro University. The samples in this research as much as 100 respondents. With the method of collecting data through questionnaries and sampling method in this research is non probability sampling with purposive sampling technique. This research uses the Partial Least Square analysis techniques, which are being estimated by the program SmartPLS 3.2.7.            The results of this study shows that price has positive and significant effect on brand image, product quality has positive and significant effect on brand image, positive word of mouth has positive and significant effect on brand image. It is also known that brand image is proven to mediate price, product quality and positive word of mouth on purchasing decision.
ANALISIS PENGARUH KUALITAS LAYANAN, NILAI NASABAH, DAN CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP KEPUASAN NASABAH SERTA LOYALITAS NASABAH (Studi Pada Nasabah BNI Syariah Kantor Cabang Semarang dan Kantor Cabang Pembantu UNISULA) Nisazizah, Berlian; Sudaryanto, Budi
Diponegoro Journal of Management Volume 7, Nomor 4, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Service provider, especially banks, are faced challenges of financial technology which is growing rapidly. In this case sharia banking is required to be able to pursue conventional banks and technology changes. As one of the syariah bank in Indonesia, BNI Syariah Bank comes with the commitment of Hasanah Lifestyle to fulfill every customer needs in Islamic life with various services. This study aims to analyze the effect of service quality, customer value and customer relationship management to customer satisfaction and customer loyalty. The number of samples is 145 respondents who are customers of Bank BNI Syariah Branch Semarang that using Tabungan BNI IB Hasanah. The analysis tool used in this research is Structural Equation Modeling (SEM) with AMOS 24.0 program. The result of this research shows that service quality have positive effect to customer satisfaction, customer value have positive effect to customer satisfaction, customer relationship management have positive effect to customer satisfaction, service quality positively affect customer loyalty, customer value positively affect customer loyalty, customer relationship management has a positive effect on customer loyalty, and customer satisfaction has a positive effect on customer loyalty.
ANALISIS PENGARUH STRES KERJA DAN MOTIVASI EKSISTENSI TERHADAP KINERJA PEGAWAI MELALUI KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING (Studi Pada Pegawai Dinas Pertanian Perikanan dan Pangan Kabupaten Semarang) Ayu Puspita, Isna; Yuniawan, Ahyar
Diponegoro Journal of Management Volume 7, Nomor 4, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Job stress and existence motivation experienced by the employees in the organization can affect the employees’ job satisfaction. The employees’ job satisfaction can directly affect the fluctuation of employees’ performance. The aim of this research is to examine and analyze the influence of job stress on job satisfaction, the influence of existence motivation on job satisfaction, the influence of job satisfaction on employees’ performance, the influence of job stress on employees’ performance through job satisfaction as intervening variable and the influence of existence motivation on employees’ performance through job satisfaction as intervening variable. The research population was the employees of Dinas Pertanian Perikanan dan Pangan Kabupaten Semarang that number 187 employees, then 90 employees were chosen as the sample of the research by using quota sampling technique. The method of data analysis used was multiple linear regression analysis. The data testing technique used was path analysis. The path analysis included: test validity, reliability test, classical assumption test, T test, F test, coefficient determination test and sobel test to examine the mediation effect.Based on the result of this research, the researcher concludes that the job stress doesn’t negatively and significantly affect the job satisfaction while the existence motivation positively and significantly affects the job satisfaction. The job satisfaction positively and significantly affects the employees’ performance. The job stress doesn’t negatively and significantly affect the employees’ performance if it is mediated by the job satisfaction, whereas the existence motivation positively and significantly affects the employees’ performance mediated by the job satisfaction.
ANALISIS PENGARUH MOTIVASI PERTUMBUHAN DAN ORGANIZATION-BASED SELF ESTEEM TERHADAP KINERJA KARYAWAN MELALUI KOMITMEN ORGANISASIONAL SEBAGAI VARIABEL INTERVENING Yenti, Veny; Yuniawan, Ahyar
Diponegoro Journal of Management Volume 7, Nomor 4, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Growth motivation organization-based self esteem are related with needs satisfaction issues that was proposed as one of ERG Theory and self concept of oneself in organization therefore it held an important role in forming employee’s organizational commitment in their workplace. this research was designed in aiming the analyses and result implementation while studying the effect of growth motivation towards organizational commitment, the effect of obse towards organizational commitment. The effect of organizational commitment towards employee performances, the effect of growth motivation towards employee performances and obse towards employee performances.Present study used 95 employees of PT.PLN as the sample for the research while the population has 200 employees in total. Kind of technique that was used to do the sampling was quota sampling. Method of analyse in present study was multiple regression linear analysis and also path analysis method that has been proven as one of method that can be used to determine the causality connection among variables. Present study also run validity and reliability testing, classic assumption testing, hypothesis testing with t test , f test and r2test, sobel test was also used  to perform a more reliable result caused by mediation effect.Present study has several results in a form of statements which concludes that growth motivation and obse has a positive and significant effect towards organizational commitment, growth motivation and obse has a positive and significant effect towards employee performances, organizational commitment has a positive and significant effect towards employee performances, there is a mediation effect caused by organizational commitment as the intervening variable in relation betweem growth motivation and employee performances, last there is a mediation effect caused by organizational commitment as intervening variables in define the relation between obse and employee performances.
ANALISIS PENGARUH KESADARAN NILAI, PEMENUHAN STATUS SOSIAL, DAN MATERIALISME TERHADAP KEPUTUSAN PEMBELIAN PRODUK SEPATU TIRUAN MEREK TERKENAL (Studi pada Konsumen Sepatu Tiruan Merek Terkenal di Semarang) Widhi Pangestuti, Aisah; Sukresna, I Made
Diponegoro Journal of Management Volume 7, Nomor 4, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Counterfeiting of luxury goods is a very profitable business, especially in China, Hong Kong, South Korea, Singapore, Taiwan, Thailand, Malaysia and Indonesia. billion dollars are lost every year because of the manufacture and sale of fake luxury goods. Researchers conducted a survey related to famous brand imitation footwear products. Famous shoe brands in Indonesia used in this study are Nike, Adidas, League, Reebok, Converse, Bata, Kasogi and Puma. The number of samples used was 207 respondents. This study uses analysis techniques of Structural Equation Modeling (SEM) using the AMOS 22.00 analysis tool and is also assisted by analysis using SPSS.The results of this study indicate that value awareness has a positive and significant influence on attitudes toward brands, fulfillment of social status has a positive and not significant influence on attitudes toward brands, materialism has a positive and significant influence on attitudes toward brands and attitudes towards brands have a positive and significant influence towards purchasing decisions.
PROFITABILITY, COLLATERAL VALUE, FINANCING APPLICATION VALUE, LEVERAGE, NET WORKING CAPITAL AND CHARACTER ON DETERMINING THE CUSTOMERS FOR FINANCING IN ISLAMIC BANKS CATEGORIZED BY ETHNIC CHINESE, INDIGENOUS PEOPLE, MUSLIM AND NON-MUSLIM Jayendati, Rabita Asri; Arfianto, Erman Denny
Diponegoro Journal of Management Volume 7, Nomor 4, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study was involved by the NPF of islamic banks almost close to the threshold, 5%. One of aspects of the indication of increasing the NPF is the account officer of islamic banks innacuary to lending the financing to the customers that effected to bad credit. The aim of this study was to see the influence of profitability, collateral value, credit submission value, leverage, net working capital and character on determining the financing customers in islamic banks catogorized by ethnic chinese, indigenous people, muslim and non-muslim. The object of research used in this study is the account officer of Sharia Commercial Banks and Sharia Financing Banks in the City of Semarang as many as 52 account officers divided into 10 banks. The analytical method used is conjoint analysis to determine the influence and value of interest preferences from each account of a Sharia Commercial Banks and Sharia Financing Banks officer in the City of Semarang. Based on the results of the study for conjoint analysis shows that the value of interest preferences according to the overall respondents, the characters are in the first place wit\h importance values of 36.877%, leverage is second at 14.813%, the value of collateral in the third place at 12.461%, net working capital in the fourth place at 12.443%, the value of credit submission was fifth at 12.337% and the last was profitability which amounted to 11.069%.

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