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Budi Sudaryanto
Jurusan Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro
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PENGARUH KINERJA LAYANAN, KEPERCAYAAN DAN KEPUASAN TERHADAP LOYALITAS KONSUMEN DALAM MENGGUNAKAN JASA PENGIRIMAN BARANG Wahyu Nugroho, Adi; Sudaryanto, Budi
Diponegoro Journal of Management Volume 2, Nomor 3, Tahun 2013
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

The background to the problem, that the various efforts made by the company are not offsetby increased sales. The results of the field survey showed that in the last three years of customerloyalty to the service delivery HIRA Cargo Semarang branch decreased. This study aims todetermine and describe the effect of service performance, reliability and customer satisfaction tocustomer loyalty in using freight forwarder Cargo Branch at Hira SemarangPopulation of the research are a HIRA Cargo consumers who are still actively using theHIRA freight Cargo Branch Semarang until October of 2012. Data collection is done usingquestionnaires. The analysis including validity and reliability, the assumption test, test hypothesesthrough F test and t test, coefficient of determination (R2). Data analyze techniques using linearregression analysis.Hypothesis testing using t test showed that the three independent variables studied wereservice performance (X1), trust (X2), and customer satisfaction (X3) have significantly affect to thedependent variable, customer loyalty (Y). Then through the F test showed that the variables serviceperformance, trust, and customer satisfaction have a significant effect in Customer loyalty.Adjusted R Square proving that the customer loyalty variables can be explained by three variablesservice performance, trust, and customer satisfaction.
ANALISIS SISTEM ANTRIAN LAYANAN TELLER PADA BANK BRI KCP JAKENAN PATI Setyawan, Agung Slamet; Sudaryanto, Budi
Diponegoro Journal of Management Volume 5, Nomor 3, Tahun 2016
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

The main problem that occurs in Bank BRI KCP Jakenan Pati still long waiting time for the customer for the system enters the service queue to get their turn. This study aims to determine the waiting time on average per customer, the number of tellers are optimized so that bank customers are not the queue is too long, timeliness of service queuing model that is being implemented at Bank BRI KCP Jakenan Pati with the standard of service Bank of time and a model of a queuing system other can reduce customer wait time in getting services to improve the effectiveness of service time. The object of this study is that the banking company Bank BRI KCP Jakenan Pati. The population used in this study is the total number of customer arrival in January 2016 came at 8: 00-14: 00 every Monday, Tuesday and Friday in one month so that the data can be expected to be taken within 12 working days. Methods of data analysis using Multi-Channel Single Phase. Based on the research results, in the crowded conditions of the average waiting time in the queue was 59 minutes. Under normal conditions the average waiting time in the queue is 6 minutes. In calm conditions the average waiting time in the queue is 1 minute 30 seconds. Modeling queuing system that can optimize teller level of usability and minimize customer wait time is by adding a second teller to teller during crowded conditions and normal and remained at 1 teller during calm conditions. So that the queuing system at Bank BRI KCP Jakenan Pati changed from using the queuing system Single-Channel Single Phase into a queuing system Multi-Channel Single Phase to increase the number of servers / teller.
PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) UNTUK MENGURANGI PENGEMBALIAN PEKERJAAN (JOB RETURN) SEBAGAI USAHA DALAM MEMENUHI KEPUASAN PELANGGAN (Studi pada Pelanggan CV. AHASS Sahabat Sejati Motor di Kota Semarang) Islami, Kharisma; Sudaryanto, Budi
Diponegoro Journal of Management Volume 6, Nomor 2, Tahun 2017
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study motivated the incosistency of previous study on total quality management on customer satisfaction which is characterized by reduction of job return that where there are research gaps. This study aims to examine the total quality management which include focus on the customer, obsession of quality, team work, engangement and empowerment on customer satisfaction.The population in this study are all customer in CV. AHASS Sahabat Sejati Motor in Semarang. Data collection method used is the method of sampling the sample amount to 110 respondents. The analytical method used is multiple regression.Based on statistical data analysis, the indicators in this study are valid and reliable. The greatest variable is the variable of focus on the customer was 0,852, whereas the smallest variable is the variable of team work was 0,001. The result of the study found that all of the independent variables and a significant positive effect on the dependent variable.
“PENGARUH SUPPLY CHAIN MANAGEMENT TERHADAP KINERJA OPERASIONAL OUTLET” (Studi Pada Counter Handphone yang terdaftar di PT. Multikom Indonesia Cabang Semarang) Fitrianto, Ahmad Yudha; Sudaryanto, Budi
Diponegoro Journal of Management Volume 5, Nomor 2, Tahun 2016
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

The competitiveness of mobile phone stores and phone deposit outlets in Semarang are not attractive enough to the writer’s opinion. Owners should know and understand the need of their consumers. They choose Supply Chain Management as a strategy to enhance outlets’ operational and performance. The strategy is also aimed to increase the competitiveness of the business in the market. The research is aimed at analysing the impact of independent variables such as Information Sharing, Long Term Relationship, Cooperation and Process Integration to the dependent variables of the outlets’ performance.The population of the research consists of 171 outlets. The samples used in the research are 120 outlets owners in Semarang. Doubled linear analysis is used on this research. The writer used SPSS 16 for Windows as data processor tool.The result of the research explains that Information Sharing positively giving no significance toward outlets’ performance. In other hand, Long Term Relationship gives positive impact and significant to the outlets’ performance. The better Long Term Relationship between a mobile phone outlet and a distributor will improve the performance of the outlets. However, Cooperation positively giving no significance toward outlets’ performance. The better Integration Process between a mobile phone outlet and a distributor will help increasing the outlets’ performance.
ANALISIS PENGARUH TQM TERHADAP KINERJA KARYAWAN (Studi Pada Karyawan PT. Rimatex Putra Nusantara Wanarejan Taman, Pemalang) Amarullah, Idris; Sudaryanto, Budi
Diponegoro Journal of Management Volume 6, Nomor 4, Tahun 2017
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

TQM or Total Quality Management is a management strategy shown to instill a quality awareness on all processes within the organization. In accordance with the ISO definition, TQM is "a management approach for a quality-centered organization based on the participation of all its members and aims for long-term success through customer satisfaction and benefits for all members of the organization and society."This study uses leadership, commitment, strategic planning, and teamwork as independent variables and employee performance as a dependent variable. Population in this research is all employees of PT. Rimatex Putra Nusantara Wanarejan Taman Pemalang. The technique of semple taken is saturated sampling. With a semple number of 100 employees. The data obtained have been tested for reliability and validity by using validity and reliability test. The method used in this research is multiple linear regression analysis.Based on the results of multiple linear regression analysis showed that there is a positive and significant influence of leadership, commitment, strategic planning, and teamwork on employee performance. From the results of the coefficient of determination shows that leadership, commitment, strategic planning, and teamwork have an effect on the performance of employees of PT. Rimatex Putra Nusantara is 57% while the rest 43% is explained by other variable not explained in this research.
Pengaruh Faktor-Faktor Total Quality Management (TQM) Terhadap Kinerja Karyawan (Studi Pada Kantor Pelayanan Pajak Kabupaten Subang Jawa Barat) Naufal, Rosyad Fadhil; Sudaryanto, Budi
Diponegoro Journal of Management Volume 8, Nomor 1, Tahun 2019
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study aims to determine the effect of Total Quality Management of employee performance at Tax Office in Subang West Java through four TQM factors namely Commitment, Employee Involvement and Empowerment, Continuous Improvement, and Teamwork. The data analysis method used in this study is Multiple Regression Analysis is used to determine the effect of change a variable to another variable. The population in the study were all employees of Tax Office Subang Jawa Barat. Sample of 76 people with using saturated sampling techniques. The results showed that the model was feasible based on the classical assumption. Technique of multiple linear regression analysis indicating that all independent variables have a significant influence on the dependent variable with a confidence level of 5 percent, except for the variable Employee Involvement and Empowerment, Continous Improvement that does not qualify as a variable that significantly influence the Employee’s Performance due to have a significance value above 5 percent.
ANALISIS PENGARUH PERFORMANCE, SIZE, INEFISIENSI, CAPITAL, DAN DANA PIHAK KETIGA TERHADAP NON PERFORMING LOAN (Studi Pada Bank Umum Konvensional Go Public di Indonesia Periode 2011-2015) Gunawan P., Andreas Gunawan P; Sudaryanto, Budi
Diponegoro Journal of Management Volume 5, Nomor 3, Tahun 2016
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Financial Intermediary is a primary function of banks as a conduit of funds (credit) to the public in order to improve the economy. But often external shocks such as higher interest rates and a depreciation of rupiah hamper banks control the credit decision. To be able to withstand external shocks, certainly needed a good foundation of internal management in banking itself. The purpose of this study was to determine how much influence the internal banking foundation which is reflected by the Performance, Size, Inefficiency, Capital and Third Party Funds variables to the Non-Performing Loan (NPL) in the Conventional Commercial Bank 2011-2015.This research using a sample of 28 Conventional Commercial Bank Go Public in Indonesia. The data used in this study of secondary data from annual reports and the publication of financial statements of banks that have met the criteria of samples (purposive sampling). This research has been qualified for use multiple linear regression model.Results of the analysis showed that the Performance and Capital did not have a significant influence on the Non-Performing Loan (NPL). Meanwhile Size, Inefficiency, as well as Third Party Funds proved to have a significant influence on the Non-Performing Loan (NPL). The predictive ability of these variables in explaining the Non-Performing Loan (NPL) by 23%, while the remaining 77% are influenced by other factors not included in the research model.
ANALISIS PENGARUH KUALITAS PRODUK, HARGA, DESAIN PRODUK DAN WORD OF MOUTH TERHADAP KEPUTUSAN PEMBELIAN PADA PRODUK SARUNG TINJU MEREK “AN-DA” DI JAWA TENGAH Firdaus, Faisal; Sudaryanto, Budi
Diponegoro Journal of Management Volume 6, Nomor 4, Tahun 2017
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Sports is very important today and has become a worldwide trend, with this phenomenon there is also an increasing trend in sports product. This study aims to analyze the influence of product quality, price, product design, and word of mouth of AN-DA boxing gloves purchase decision in Central Java. Product quality, price, product design, and word of mouth are matters that are considered before buying a pair of boxing gloves and are providing value to customers in choosing boxing gloves that have become the needs for athletes in Central Java. Sampling method used in this study is purposive sampling. Data were collected from 100 respondents who have met the criteria of ever purchasing and using AN-DA boxing gloves and are domiciled in Central Java. The analytical methods used in this study include validity test, reliability test, classic assumption test, multiple linear regression analysis, coefficient determination test, F test and t test using IBM SPSS Statistics version 24. The results show that the variables of product quality, price, product design, and word of mouth have positive and significant impact on purchase decision by the regression equation. Product quality is the most influential variable on purchasing decisions followed by product design, price and word of mouth. Four independent variables are contributing 66.2% to the purchase decision. While the remaining 33.8% is influenced by other variables outside of this study.
ANALISIS PENGARUH KUALITAS LAYANAN, NILAI NASABAH, DAN CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP KEPUASAN NASABAH SERTA LOYALITAS NASABAH (Studi Pada Nasabah BNI Syariah Kantor Cabang Semarang dan Kantor Cabang Pembantu UNISULA) Nisazizah, Berlian; Sudaryanto, Budi
Diponegoro Journal of Management Volume 7, Nomor 4, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Service provider, especially banks, are faced challenges of financial technology which is growing rapidly. In this case sharia banking is required to be able to pursue conventional banks and technology changes. As one of the syariah bank in Indonesia, BNI Syariah Bank comes with the commitment of Hasanah Lifestyle to fulfill every customer needs in Islamic life with various services. This study aims to analyze the effect of service quality, customer value and customer relationship management to customer satisfaction and customer loyalty. The number of samples is 145 respondents who are customers of Bank BNI Syariah Branch Semarang that using Tabungan BNI IB Hasanah. The analysis tool used in this research is Structural Equation Modeling (SEM) with AMOS 24.0 program. The result of this research shows that service quality have positive effect to customer satisfaction, customer value have positive effect to customer satisfaction, customer relationship management have positive effect to customer satisfaction, service quality positively affect customer loyalty, customer value positively affect customer loyalty, customer relationship management has a positive effect on customer loyalty, and customer satisfaction has a positive effect on customer loyalty.
ANALISIS PENGARUH DPR, DER, ROE, DAN TATO TERHADAP HARGA SAHAM (Studi Kasus pada Perusahaan Industri Dasar dan Kimia yang Terdaftar di BEI Periode 2010-2014) Nugraha, Rheza Dewangga; Sudaryanto, Budi
Diponegoro Journal of Management Volume 5, Nomor 4, Tahun 2016
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Every investor who want to invest in stock market, they need some information from related firm, both of the Financial reports and information about their activities which are going on and also recent price of stock. Thefore the investor can  determine which firm’s stock is worthy to purchase in order be able to create better profit for that investor in the future. The research aimed to analyze the influence Dividend Payout Ratio, Debt to Equity Ratio, Return on Equity, and Total Asset Turnover. The population used in the study is all companies engaged in chemical and basic industry sectors in 2010-2014. Therefore total population obtained is 65 companies. Sampling in this study using purposive sampling which resulted in a sample into 26 companies chemical and basic industry sectors. Data analysis method used multiple linear regression analysis and using classical assumption test. Based on the research results, the result that dividend payout ratio (DPR), debt to equity ratio (DER), return on equity  (ROE)  and  total  asset  turnover  (TATO)  on  stock  price  with  the  regression coefficient is lgY = 2.933 + 0,266 DPR - 0,105 DER + 0,035 ROE - 0,282 TATO.
Co-Authors Adi Wahyu Nugroho Agung Slamet Setyawan, Agung Slamet Ahmad Yudha Fitrianto, Ahmad Yudha Amarullah, Idris Andreas Gunawan P Gunawan P., Andreas Gunawan P Febriani, Roro Ratih Firdaus, Faisal Ibrahim, Hudan Majid Islami, Kharisma Jati, Akhkim Kuncoro Naufal, Rosyad Fadhil Nisazizah, Berlian Nugraha, Rheza Dewangga Pransisya, Megie Raffi Hakim Dananjaya, Raffi Hakim