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Alvia Ahmad, S.Or., M.Or.
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INDONESIA
JURNAP: Jurnal Administrasi Publik
Published by Universitas Cahaya Prima
ISSN : -     EISSN : 31235085     DOI : 10.65943
Core Subject :
Focus JURNAP publishes scholarly works in Public Administration with an emphasis on governance, public policy, and public service innovation. The journal prioritizes evidence-based studies situated in Indonesia and the broader Global South while remaining open to comparative and international perspectives. Scope Public Policy: formulation, implementation, evaluation, and impact. Governance & Institutions: collaborative/participatory governance, policy networks, co-production, regulatory governance. Public Sector Management: performance, accountability, integrity, anti-corruption, organizational behavior. Public Service Delivery: quality, user experience, inclusion of vulnerable groups, digital service transformation. Public HRM: merit system, competencies, leadership, ethics, organizational culture. Public Finance: planning–budgeting, value for money, fiscal transparency. Digital Transformation: e-government/SPBE, data governance, GovTech, smart city. Resilience & Risk: disaster governance, public health, climate adaptation and mitigation.
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Articles 4 Documents
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Search results for , issue "volume 3, issue 2, 2026" : 4 Documents clear
ANALYSIS OF LIBRARY SERVICE QUALITY IN IMPROVING STUDENT SATISFACTION AT THE STATE UNIVERSITY OF MAKASSAR LIBRARY Eritrina Eritrina; Anita Reski Amalia
JURNAP: Jurnal Administrasi Publik Volume 3, Issue 2, 2026
Publisher : Universitas Cahaya Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65943/h82g4e56

Abstract

The university library is one of the academic support units that plays an important role in supporting the implementation of education, research, and community service, so that the quality of service provided is a determining factor in the level of student satisfaction as service users. This study aims to analyze the quality of service at the Makassar State University Library based on student perceptions using the SERVQUAL approach. The study used a quantitative method with a descriptive approach. The study population was students who used library services, with a sample of 32 respondents selected using an accidental sampling technique. The research instrument was a questionnaire compiled based on five SERVQUAL dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy, which were analyzed through validity tests, reliability, normality, descriptive statistics, Respondent Achievement Level (TCR), frequency distribution, and data categorization. The results showed that all instrument items were declared valid with a correlation value greater than r table (0.349) and had very high reliability with a Cronbach's Alpha value of 0.913. The overall average value of the service quality variable is 37.03 out of a maximum score of 50 with a TCR of 74.06% which is in the good category. This study concludes that the service quality of Makassar State University Library is in the good category based on student perceptions, so library managers need to continue to improve service quality through facility development, librarian competency enhancement, and information technology-based service optimization.
SYNERGY BETWEEN THE PENTA-HELIX MODEL AND COMMUNITY DEVELOPMENT IN ACCELERATING SUSTAINABLE TOURISM VILLAGES: A CASE STUDY OF KASSI TOURISM VILLAGE, JENEPONTO REGENCY Andi Asyifah Rizky Nasta; Nur Asyifa T; Muhammad Iqbal
JURNAP: Jurnal Administrasi Publik Volume 3, Issue 2, 2026
Publisher : Universitas Cahaya Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65943/mgesmz55

Abstract

Developing a sustainable tourism village requires collaboration among multiple stakeholders and active community participation. The Pentahelix model provides a collaborative framework involving government, business, academia, communities, and media, while community development strengthens local capacity, participation, institutions, and economic opportunities. This study analyzes the synergy between the Pentahelix model and community development in accelerating the development of Kassi Tourism Village, Rumbia District, Jeneponto Regency. A qualitative Systematic Literature Review (SLR) was employed using scholarly articles, policy documents, and relevant literature on collaborative governance, the Pentahelix model, and community development. The findings reveal that Kassi Tourism Village possesses significant natural, cultural, and man-made tourism attractions, supported by community-based tourism services such as homestays, local culinary products, and tour guiding. Although all Pentahelix actors are involved, collaboration remains fragmented due to inconsistent stakeholder commitment, limited institutional coordination, inadequate infrastructure, weak promotion, and insufficient human resource capacity. Community development has strengthened local participation through the involvement of the village government, Tourism Awareness Group (Pokdarwis), Youth Organization (Karang Taruna), Village Consultative Body (BPD), and local entrepreneurs. The study concludes that sustainable tourism development requires institutionalized Pentahelix collaboration supported by continuous capacity building, participatory decision-making, effective communication, and equitable distribution of tourism benefits to enhance local resilience and long-term sustainability
THE ROLE OF RISK MANAGEMENT IN ACHIEVING ACCOUNTABLE LOCAL GOVERNMENT ASSET GOVERNANCE Andi Mahdiana Mardatillah; Nur Fadilla Guntur; Muhammad Iqbal
JURNAP: Jurnal Administrasi Publik Volume 3, Issue 2, 2026
Publisher : Universitas Cahaya Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65943/n26wtc40

Abstract

Effective regional asset management is essential for ensuring public accountability, administrative efficiency, legal certainty, and optimal public service delivery. However, local governments continue to face various asset-related risks, including incomplete asset records, uncertified land, unauthorized utilization, legal disputes, inadequate data quality, and limited institutional capacity. This study aims to examine the role of risk management in strengthening accountable local government asset governance. The study employed a qualitative library research approach using a descriptive-thematic analysis of relevant academic literature, government regulations, policy documents, and institutional reports. The findings indicate that risk management has an important strategic role in regional asset governance through risk identification, assessment, mitigation, monitoring, and reporting across the asset life cycle. Nevertheless, its implementation remains constrained by weaknesses in asset data quality, limited digital infrastructure, insufficient human-resource capacity, inconsistent risk awareness, and legal and physical vulnerabilities of regional assets. Strengthening risk management requires integrated asset information systems, systematic asset verification and certification, stronger internal controls, continuous capacity development, leadership commitment, and the establishment of a risk-aware organizational culture. The study concludes that integrating risk management into regional asset governance can reduce the potential for asset loss and disputes, improve asset utilization and reporting reliability, and strengthen transparency and accountability. A risk-based approach therefore provides an important foundation for creating sustainable and accountable local government asset governance.
CHALLENGES AND STRATEGIES FOR SMART CITY DEVELOPMENT WITHIN THE FRAMEWORK OF URBAN DEVELOPMENT POLICY IN INDONESIA Nur Fadilah Guntur; Muhammad Iqbal; Andi Mahdiana Mardatillah; Andi Asyifah Rizky Nasta
JURNAP: Jurnal Administrasi Publik Volume 3, Issue 2, 2026
Publisher : Universitas Cahaya Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65943/z3xdr878

Abstract

The development of smart cities in Indonesia has become an important policy response to rapid urbanization, increasing demands for public services, and the need for sustainable urban development. However, the implementation of smart-city policies continues to face challenges related to institutional capacity, digital infrastructure, citizen participation, spatial planning, and the preservation of local cultural identity. This study aims to examine the challenges and strategies of smart-city development within the framework of urban development policy in Indonesia. The study employed a narrative thematic literature review, synthesizing 17 sources consisting of national policy documents, conference papers, international journal articles, and conceptual literature. Data were analyzed through source identification, data extraction, thematic categorization, and narrative synthesis. The findings indicate that smart-city development in Indonesia extends beyond information and communication technology and requires the integration of four key dimensions: national spatial and urban policy, institutional capacity and leadership, meaningful citizen participation, and inclusive physical and digital infrastructure. The review also identifies persistent gaps in cross-sectoral coordination, data interoperability, digital inclusion, and collaborative decision-making. Evidence from several Indonesian cities demonstrates that smart-city initiatives are more sustainable when digital innovation is integrated with local cultural identity, environmental considerations, and community participation. The study concludes that Indonesia requires a context-sensitive governance approach that transforms fragmented technology-based initiatives into integrated, participatory, inclusive, and sustainable urban development.

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