Jurnal Ilmu Manajemen (JIM)
Jurnal Ilmu Manajemen (JIM) bertujuan menyebarluaskan hasil penelitian dari pemikiran bidang Manajemen (Sumber Daya Manusia, Keuangan, dan Pemasaran) kepada para akademisi, praktisi, dan mahasiswa. Jurnal Ilmu Manajemen (JIM) mencakup studi ilmu manajemen yang terdiri dari: 1. Manajemen Pemasaran; 2. Manajemen Sumber Daya Manusia; 3. Manajemen keuangan; 4. Manajemen Strategis; dan 5. Kewirausahaan.
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<![CDATA[Pengaruh Authentic Leadership terhadap Customer-Oriented Organizational Citizenship Behavior dan Service Recovery Performance melalui Job Crafting dan HR Flexibility ]]>
<![CDATA[Yogatama, Aziz]]>;
<![CDATA[Nugrohoseno, Dwiarko]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol 9, No 3 (2021) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v9n3.p%p
<![CDATA[This study aims to determine and explain the effect of authentic leadership on service recovery performance and customer-oriented organizational citizenship behavior (Co-OCB) through job crafting and HR flexibility at a telecommunication company, PT. Telkom Indonesia in Surabaya region. This research is causality research with a quantitative approach—the sampling technique used non-probability sampling, namely purposive sampling. Statistical analysis used Partial Least Square (PLS) with SmartPLS 3.0 software. This study explains that authentic leadership does not affect customer-oriented OCB and service recovery performance. Then Co-OCB does not have any effect in mediating the relationship between authentic leadership and service recovery performance. However, job crafting has been shown to mediate the relationship between authentic leadership and Co-OCB and service recovery performance. HR flexibility is not proven in moderating the relationship between authentic leadership and job crafting in the context of high flexibility.]]>
<![CDATA[Sebuah Studi Niat Beli Skincare: Pengaruh Social media Marketing, E-WOM, dan In-store Display ]]>
<![CDATA[Putri, Heristya]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol 9, No 3 (2021) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v9n3.p%p
<![CDATA[Several factors can be used to determine the success of consumer purchase intentions. In this study, the factors that can influence purchase intention are formed from social media marketing, e-commerce, and in-store displays. The purpose of this study was to determine the effect of social media marketing, e-WOM, and in-store displays on purchase intention of skincare products (study on consumers of Rena beauty store-Tuban). This research is quantitative. The sampling technique used was non-probability sampling with judgmental methods. The sample used was 100 people. The respondent in this study has seen the contents of Tiktok owned by Rena beauty store and has never purchased skincare products at Rena beauty store, with an age range of 17-35 years. The measurement scale uses the Likert scale. The measurement method used is a questionnaire, data analysis using multiple linear regression equation models. The data is processed using SPSS version 26. The results of this study indicate that social media marketing has a significant effect on the intention to buy skincare products for consumers in Rena beauty store-Tuban; meanwhile, e-WOM has no significant effect on the intention to buy skincare products for consumers because beauty store-Tuban, the in-store display also does not affect. Significantly on the intention to buy skincare products to consumers of Rena beauty store-Tuban.]]>
<![CDATA[Pengaruh Event Pariwisata dan Physical Evidence terhadap Keputusan Berkunjung ]]>
<![CDATA[Ismail, Fahmiroellah Fariz]]>;
<![CDATA[Iriani, Sri Setyo]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol 9, No 3 (2021) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v9n3.p%p
<![CDATA[Indonesia is a maritime country, and it has more than thousands of beautiful islands. Those are the main reasons many domestic or even international tourists choose Indonesia for a holiday. White Sand Beach in Situbondo is one of the most visited tourist attractions. The local government that manages this place uses tourism events as a promotional medium and improves the physical evidence to attract more tourists to White Sand Beach for holidays. Therefore, this study aims to determine how effective tourism events and physical evidence influence the decision to visit this place. The survey was conducted using an online questionnaire and collected data from 50 early adult respondents who had visited the Beach. The data obtained were analyzed quantitatively through multiple linear regression analysis techniques in SPSS. This study shows that tourism events and physical evidence have a significant effect on visiting decisions. For further research, this study recommends comparing several different tourist attractions by adding variables and expanding the scope of respondents. The local government that manages the White Sand Beach tourism can use the findings as evaluation materials.]]>
<![CDATA[Pengaruh Kepemimpinan Transformasional terhadap Kinerja Karyawan melalui Otonomi Kerja ]]>
<![CDATA[Ramadhani, Muhammad Alief]]>;
<![CDATA[Indawati, Nurul]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol 9, No 3 (2021) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v9n3.p%p
<![CDATA[This research aims to explore the effect of transformational leadership on employee performance mediated by job autonomy at CV SKM Indonesia. During this yearly pandemic, job autonomy is applied in CV SKM Indonesia conceived by the work from the home method. Quantitative methods are chosen to process the questionnaire employees filled in—collecting 34 respondents as a total population from multiple divisions in CV SKM Indonesia and using multiple linear regression from SPSS PASW18 software for an analytical tool. This study verifies the positive and significant effect between transformational leadership and employee performance mediated by job autonomy as an intervening variable. This study shows that the practice of transformational leadership from the leader of the company is going well, and employee also has an excellent job autonomy on their self and that is helping them increasing performance to complete their job in the company. The company should let the employee make a monthly evaluation and keep improving their new work system to increase their performance.]]>
<![CDATA[Analisis Akurasi Model-Model Prediksi Financial Distress ]]>
<![CDATA[Arini, Inggar Nur]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol 9, No 3 (2021) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v9n3.p%p
<![CDATA[This study aims to find the most accurate predictor model of financial distress. The company has the potential to go bankrupt. Bankruptcy can be predicted using an accurate predictor model as an early warning to anticipate financial distress. This research was conducted on the global retail industry which is included in Kantar's 2019 Top 30 Global Retails (EUR). The data in this study were taken from 60 annual reports for the 2018-2019 period and a sample of 30 on global retail companies. The accuracy rate is calculated by the number of correct predictions divided by the total data and multiplied by one hundred percent. This study compares four predictor models of financial distress, namely the Altman model, the Springate model, the Taffler model, and the Grover model. With the results of the study, the Grover model has the highest level of accuracy, which is 76.67%.]]>
<![CDATA[Pengaruh Sexual Harassment terhadap Turnover Intention melalui Job Satisfaction pada Karyawan Perhotelan di Surabaya ]]>
<![CDATA[Widiana, Putri]]>;
<![CDATA[Budiono, Budiono]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol 9, No 3 (2021) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v9n3.p%p
<![CDATA[Sexual harassment has become a global problem. Previous research has revealed that many negative impacts can be caused and affect the condition of someone who is sexually harassed. This study aimed to investigate the effect of sexual harassment on turnover intention and examine the mediating role of job satisfaction among hotel employees in Surabaya. A total of 32 hotel employees participated through a purposive non-probability sampling technique. This research uses partial least square (PLS) as its statistical analysis. The results showed a significant positive relationship between sexual harassment with turnover intention. Sexual harassment has a negative effect on job satisfaction, and job satisfaction has a negative effect on turnover intention Results also indicate that job satisfaction plays the mediator role between sexual harassment and turnover intention among Surabaya hotel employees.]]>
<![CDATA[Analisis Faktor-faktor yang Memengaruhi Penyaluran Kredit pada Bank Konvensional Periode 2015-2019 ]]>
<![CDATA[Anggraini, Rurun Ayu]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol 9, No 3 (2021) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v9n3.p%p
<![CDATA[Lending to conventional banks is an activity that will generate profits for the banks, and with credit, it can improve the welfare of people in a country. The purpose of this study is to determine the effect of Third Party Funds (TPF), Capital Adequacy Ratio (CAR), Return on Assets (ROA), Non Performing Loans (NPL), and Loan to Deposit Ratio (LDR) on credit disbursement at conventional banks period year 2015-2019. This study uses quantitative data types with associative methods. The sample is 24 banks with a purposive sampling method. The data analysis technique used is multiple linear regression using the SPSS software application. The results show that TPF and LDR had a positive and significant effect on lending. CAR, ROA, and NPL did not affect distribution credit. However, simultaneously the independent variables affect the dependent variable (credit distribution). Banks as providers of funds must pay attention to the factors that influence lending so that both banks, users of funds, and the government can benefit from the provision of these funds.]]>
<![CDATA[Pengaruh Employee Engagement terhadap Organizational Trust melalui Psychological Well-Being dan Transformational Leadership ]]>
<![CDATA[Fridawati, Yunita Dwi]]>;
<![CDATA[Nugrohoseno, Dwiarko]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol 9, No 3 (2021) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v9n3.p%p
<![CDATA[The study investigates how the effect of employee engagement on organizational trust and tests whether psychological well-being and transformational leadership mediate the effect of employee engagement on organizational trust. Companies need organizational trust to produce competent human resources so that be able to achieve company goals. Previous research found that employee engagement affects organizational trust and is mediated by psychological well-being and transformational leadership. Therefore, the research here wants to test the effect of an employee on organizational trust and whether psychological well-being and transformational leadership. The population in this study are 90 employees at PT Kereta Api Indonesia Daop 8 in Surabaya using the snowball sampling method in data collection. The results of the structural model are that employee engagement has a significant impact on organizational trust. Employee engagement has a significant impact on psychological well-being. Employee engagement has a significant impact on transformational leadership; psychological well-being has no significant impact on organizational trust. Transformational leadership has not a significant impact on organizational trust. Employee engagement on organizational trust has not indirect impact by psychological well-being. Employee engagement on organizational trust has not indirect impact by transformational leadership. The managerial implication of this study's result can review the factors that can increase their psychological well-being and transformational leadership on employee engagement. Future research in companies may involve organizational commitment variables, organizational culture variables, and job satisfaction variables because it becomes interesting to involve.]]>
<![CDATA[Pengaruh Kecerdasan Emosional, Organizational Citizenship Behavior, dan Kepuasan Kerja terhadap Kinerja Karyawan ]]>
<![CDATA[Grahandika, Guruh]]>;
<![CDATA[Wijayati, Dewie Tri]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol 9, No 3 (2021) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v9n3.p%p
<![CDATA[This study aims to determine and analyze the effect of emotional intelligence, organizational citizenship behavior and job satisfaction on employee performance at PT. Perkebunan Nusantara X Pabrik Gula Lestari Nganjuk. This research is a type with a quantitative approach with a population of 185 permanent employees, and the sampling technique uses slovin sampling with a sample of 128permanentemployees. The analytical tool used is multiple linear regression analysis by IBM SPSS 25 software. The measurement scale used is the Likert Scale. The results of the study explained that emotional intelligence significantly and positively affects employee performance. Besides that, organizational citizenship behavior has a significant and positive impact on employee performance, and job satisfaction has a significant and positive effect on employee performance. The company should maintain its performance by building a communication and work culture that has been carried out based on the values of emotional intelligence, OCB level, and employee satisfaction. In addition, it can also provide work motivation to employees in the company by providing rewards through various programs that can improve work performance and increase employee performance.]]>
<![CDATA[Pengaruh Citra Perusahaan dan Kualitas Layanan terhadap Loyalitas dengan Kepercayaan sebagai Variabel Mediasi ]]>
<![CDATA[Madyaratri, Dellafany Noor]]>;
<![CDATA[Andjarwati, Anik Lestari]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol 9, No 3 (2021) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v9n3.p%p
<![CDATA[This paper aimed to study the effect of corporate image and service quality on loyalty by using trust as a mediating variable. This research uses quantitative data. The sampling technique used was non-probability sampling with the type of judgmental sampling). The sample used in this study were 220 respondents. The research method used path analysis--data collection through a questionnaire. The results showed that company image has a positive and significant effect on loyalty, service quality has a positive and significant effect on loyalty, the corporate image has a positive and significant effect on trust, service quality has a positive and significant effect on trust, and trust has a positive and significant effect on loyalty. Kantor Pos Trenggalek is expected to improve the image of Kantor Pos Trenggalek so that customer perception will be better for the services provided and improve and develop the quality of services provided to customers and fix service problems.]]>
