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Journal of Public Policy and Management Review
Published by Universitas Diponegoro
ISSN : -     EISSN : -     DOI : -
Core Subject : Humanities, Art,
Arts Humanities
Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro
Arjuna Subject : -
Articles 42 Documents
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Search results for , issue "Vol 12, No 2: April 2023" : 42 Documents clear
IMPLEMENTASI PROGRAM UANG ELEKTRONIK SEBAGAI ALAT PEMBAYARAN PADA BUS TRANS SEMARANG Adela Putri L. Tobing; Dewi Rostyaningsih; Hesti Lestari
Journal of Public Policy and Management Review Vol 12, No 2: April 2023
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v12i2.38451

Abstract

The government through BLU UPTD Trans Semarang launched the Electronic Money Program to encourage the acceleration of the transaction electronification program in local governments, especially Semarang City. One of the targets in this program is Trans Semarang Bus users who use cashless payments. The purpose of this study is to analyze how the implementation of the Electronic Money Program on the Trans Semarang Bus. This research is a research with descriptive qualitative methods. Data is obtained through two sources, namely primary data and secondary data. Data collection techniques include interviews, observations, and documentation. The focus of this research was studied using 5 criteria for successful implementation according to Cole, Martin, and Parston (in Erwan Agus Purwanto, 2015: 105). The results of research in the field show that the Implementation of the Electronic Money Program on the Trans Semarang Bus, namely, (a) Access to the Implementation of the Electronic Money Program as a Payment Tool on the Trans Semarang Bus, has not run optimally, due to an error system in electronic payment transaction instruments, (b) Service provisions in the Implementation of the Electronic Money Program as a Payment Instrument on the Trans Semarang Bus, have not run optimally, because they are found to be jostling in making electronic money transactions using QR barcode scans, (c) The suitability of the program in the Implementation of the Electronic Money Program as a Payment Instrument on the Trans Semarang Bus, has not run optimally, because there is no compelling policy, in the use of electronic money on the Trans Semarang Bus.
KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS TLOGOSARI KULON KECAMATAN PEDURUNGAN (STUDI KASUS PADA BAGIAN FARMASI) Akhmad Syarif Hidayatullah; Ida Hayu Dwimawanti; Tri Yuniningsih
Journal of Public Policy and Management Review Vol 12, No 2: April 2023
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v12i2.38496

Abstract

Service quality is one measure to assess public services. Pharmaceutical services at the puskesmas are an integral part of the implementation of health efforts, which play an important role in improving the quality of health services for the community. However, in the process of implementing health services at the Pharmacy Section of the Tlogosari Kulon Health Center, Pedurungan District, it has not gone well. This study uses a descriptive research method with a qualitative approach. The purpose of this study was to analyze the quality of health services at the Pharmacy Section of the Tlogosari Kulon Health Center, Pedurungan District and the inhibiting factors. The theory used by researchers is the theory of service quality according to Zeithaml, Parasuraman, and Berry. The results of the study revealed that the quality of health services at the Pharmacy Section of the Tlogosari Kulon Health Center, Pedurungan District, had not run optimally. As for the inhibiting factors that influence such as awareness factors, factor systems of rules or procedures, factor of service facilities. Researchers recommend developing and updating service facilities and infrastructure in order to encourage good health services at the Pharmacy Section of the Tlogosari Kulon Health Center, Pedurungan District
ANALISIS NETWORKING DALAM IMPLEMENTASI KEBIJAKAN PERLINDUNGAN PEREMPUAN DAN ANAK (Peraturan Daerah Kota Semarang Nomor 5 Tahun 2016 Tentang Perlindungan Perempuan Dan Anak Dari Tindak Kekerasan Di Kota Semarang) Resa Septia Nugroho; Dewi Rostyaningsih; Hesti Lestari
Journal of Public Policy and Management Review Vol 12, No 2: April 2023
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v12i2.38405

Abstract

Complexity of implementing policies to protect women and children in Semarang City cannot only be handled by Dinas Pemberdayaan Perempuan dan Perlindungan Anak (DP3A) as a representative of the local government, but also involving other parties. This study aims to determine the network of cooperation between actors in implementing policies to protect women and children from acts of violence in the city of Semarang. The MSN approach with networking elements from Kadji was chosen to analyze field findings and representing the data using a qualitative descriptive methods. The research results show that there are dynamics of strategic partnership sub-elements, synergy and symbiosis of mutualism. The findings of the dynamics of cooperation networks between actors are expressed by not optimal content of transparency of cooperative relations, there is no place to accommodate the aspirations of actors outside the institution, the collaboration that not optimal and comprehensive, the authority that overlap between actors, the issues on human resources, the funding allocation, and the fulfillment of other rights that are lacking obtained by actors outside the institutional structure. Follow-up actions that can be carried out by related policy actors include conducting a review of regional regulations by maximizing the existence of each actor involved, improving budget and human resource management, and establishing good relations between actors, especially actors outside the institution.
ANALISIS EFEKTIVITAS PROGRAM TEKNOLOGI APLIKASI E-RETRIBUSI PASAR (TAPE PASAR) DI KOTA SURAKARTA Aldy Zulian Saputra; Ida Hayu Dwimawanti; Tri Yuniningsih
Journal of Public Policy and Management Review Vol 12, No 2: April 2023
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v12i2.38487

Abstract

Teknologi Aplikasi E-Retribusi Pasar (TAPE Pasar) is a program launched by the Surakarta City Trade Office to collect market retribution digitally. This program is expected to increase the value of fees, as well as maximize local revenues through market fees. TAPE Pasar at the Surakarta City Trade Office always needs to be analyzed to assess how effective the program is for users. It is known that the obstacle in this program is that there is a gap between the amount of regional income and the amount of regional fees originating from market fees. This study aims to analyze the effectiveness of the TAPE Pasar program in Surakarta City along with the supporting and inhibiting factors that occur in it. The theory used by researchers is the theory of effectiveness according to Nakamura and Smallwood and the theory that influences effectiveness according to Shabbir Cheema and Rondinelli. This research method is descriptive qualitative with data collection techniques, namely observation, interviews, and documentation. The results of this study reveal that the presence of Pasar Tapes in Surakarta City has not been effective. Factors hindering the effectiveness of this program are that there are still errors in the e-Retribution system which impede payment and there are also elderly traders who do not understand technology so they forget to pay fees. The suggestion from this study is that it is necessary to carry out routine maintenance of the e-Retribution system and the Surakarta Trade Office is expected to conduct training and comprehensive outreach to traders who do not understand technology.
IMPLEMENTASI KEBIJAKAN KAWASAN TANPA ROKOK SEBAGAI UPAYA PEMENUHAN HAK-HAK ANAK DI KOTA SURAKART Kinanthi Sekar Pinakesti; Augustin Rina Herawati; Teuku Afrizal
Journal of Public Policy and Management Review Vol 12, No 2: April 2023
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v12i2.38336

Abstract

The Child-Friendly City Movement (KLA) was started in 2006 in Surakarta City, to realize children's rights. Child-Friendly City has 24 comprehensive indicators to measure its success, one of which is a Smoking Free Area. A smoke-free area is a place that prohibits visitors from smoking, both from producing, promoting, and marketing tobacco products. Researchers analyzed the implementation of the No-Smoking Area policy in Surakarta using the Cluster of Children's Rights and Van Meter and Van Horn's theory (1975). This study used a descriptive qualitative research method with data sources obtained through interviews, observation and literature study. The research results show that the implementation of the No-Smoking Area Policy in an effort to fulfill children's rights in the City of Surakarta, through the Peraturan Daerah Kota Surakarta Nomor 9 Tahun 2019 tentang Kawasan Tanpa Rokok, has not been fully optimal. In the Civil Rights and Freedoms Cluster, there are still many Child-Friendly Information Points (ILA) found in Cigarette Advertisements, Promotions and Sponsorships (IPS) which are scattered in areas frequently accessed by children. Then, the Cluster of Basic Health and Welfare Rights is also not aligned with existing policy objectives. This is evidenced by the fact that there are still many portraits of the public and OPD smoking in areas that have been legalized as No-Smoking Areas. So, the advice that can be given is to immediately carry out monitoring and evaluation of regional regulations by the Health Office and DP3AP2KB of Surakarta City and enforcement of sanctions as a deterrent effect for the community and OP who violate regional regulations.
IMPLEMENTASI PROGRAM REVITALISASI PASAR BERDASARKAN SNI 8152: 2021 PASAR RAKYAT DI PASAR JOHAR SEMARANG Kezia Perbina Ginting; Augustin Rina Herawati; Ari Subowo
Journal of Public Policy and Management Review Vol 12, No 2: April 2023
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v12i2.38460

Abstract

Pasar rakyat berperan penting dalam perkembangan perekonomian di Indonesia. Kondisi pasar rakyat yang dinilai lebih kotor, bau dan kurang nyaman jika dibandingkan dengan pasar modern seperti mall dan minimarket mengakibatkan eksistensi pasar rakyat semakin menurun. Menanggapi kondisi tersebut maka perlu adanya pembenahan pengelolaan pasar rakyat, melalui program revitalisasi pasar. Kota Semarang melalui arahan Kementerian Perdagangan turut menerapkan program revitalisasi pasar berdasarkan SNI 8152: 2021 Pasar Rakyat di Pasar Johar untuk mewujudkan pasar rakyat yang berdaya saing dan menjamin perlindungan konsumen. Tujuan dari penelitian ini adalah untuk menganalisis implementasi program revitalisasi pasar berdasarkan SNI 8152: 2021 Pasar Rakyat di Pasar Johar Semarang dan untuk mengetahui faktor pendukung serta faktor penghambat, dalam penerapan SNI 8152: 2021 Pasar Rakyat di Pasar Johar Semarang, berdasarkan model Van Metter dan Van Horn. Metode penelitian yang digunakan adalah deskriptif kualitatif. Hasil penelitian menunjukkan bahwa implementasi program revitalisasi pasar berdasarkan SNI 8152: 2021 Pasar Rakyat di Pasar Johar sudah berjalan dengan baik, namun masih terdapat beberapa kendala, diantaranya pemahaman akan SNI Pasar Rakyat yang belum dimiliki oleh para aktor kebijakan, terbatasnya sumber daya finansial, kurangnya sosialisasi dan rapat koordinasi yang dilakukan oleh aktor kebijakan, serta masih banyaknya pedagang yang belum memahami tujuan dari SNI Pasar Rakyat, khususnya terkait dengan pemanfaatan digitalisasi.
EFEKTIVITAS PROGRAM APLIKASI SALAMAN DALAM PELAYANAN ADMINISTRASI KEPENDUDUKAN DI DISDUKCAPIL KOTA BANDUNG Aprilia Azizah; Dewi Rostyaningsih; Hesti Lestari
Journal of Public Policy and Management Review Vol 12, No 2: April 2023
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v12i2.38453

Abstract

Disdukcapil of Bandung City implements the Salaman application program to provide convenience for the community in population administration services. The Salaman application program is one of the innovations created by Disdukcapil to improve public services that utilize information technology through e-government. However, there are still many people in Bandung who do not know about the application and there are still problems found by the community whe using the Salaman application program. The study aims to analyze the effectiveness and constraints of the Salaman application program. The research method used is a qualitative approach. The focus of this research is studied using 3 criteria for program effectiveness according to Budiani in Primanda (2017: 5), namely socialization, objectives and program monitoring. Data collection techniques include interviews, observation and documentation. The results of the field research show that the effectiveness of the Salaman application program, namely (a) program socialization, especially socialization at the regional level, has not run optimally because the communication process has not gone well, (b) program objectives can be said to be effective because all objectives have been achieved as a whole and (c) program monitoring can be said to be effective because Disdukcapil conducts daily supervision, conducts monitoring every quarter and coordination with Diskominfo Bandung City. Furthermore, the obstacles found are related to infrastructure and human resources.
KUALITAS PELAYANAN BUS RAPID TRANSIT (BRT) TRANS PATRIOT KOTA BEKASI Olivia Priskila Polem; Ari Subowo; Augustin Rina Herawati
Journal of Public Policy and Management Review Vol 12, No 2: April 2023
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v12i2.38497

Abstract

Transportation is one of the main aspects in realizing the welfare of the community) in Indonesia there are three transportation sectors namely, air transportation, water transportation, land transportation. As a very important means in supporting the success of development and supporting community economic activities, services in the transportation sector have a role in the attention because it affects the formation of the city. As a form of public service innovation in the transportation sector, the Bekasi City Government is in collaboration with Patriot Partners as a regional company owned by the Bekasi City Government to form Trans Rapid Trans (BRT) Trans Patriot. Bus Rapid Trans Patriot is an increase in services in the field of public transportation in Bekasi City with the aim of facilitating the accessibility of the people in Bekasi City by creating a comfortable, safe and easy public transportation. This study aims to analyze the quality of Trans Rapid Transit (BRT) of Bekasi City Transit (BRT) and find out the factors related to the quality of Trans Rapid Transit Service (BRT) Trans Patriot Bekasi City. This study uses a qualitative method with a descriptive type with informant selection technique, Purposive sampling and to test the validity of data using source triangulation. The results showed that the quality of the Transit Transit (BRT) of Bekasi City Rapid Transit (BRT) services was not good.
PERAN DINAS KOPERASI DAN USAHA MIKRO KOTA SEMARANG SEBAGAI PENGGERAK UMKM DI ERA PANDEMI COVID-19 Mutiara Nafisha Putri,; Aufarul Marom; Herbasuki Nurcahyanto
Journal of Public Policy and Management Review Vol 12, No 2: April 2023
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v12i2.38427

Abstract

The Covid-19 pandemic began to enter Indonesia on March 2020 and had an impact on the global economy, especially the MSME sector. Micro entrepreneurs experience decreased turnover, lack of capital, and lack of online sales knowledge. The Office of Cooperatives and Micro Enterprises in the City of Semarang as the agency responsible for the welfare of MSMEs in the City of Semarang carries out its role in overcoming MSME problems in the Covid-19 pandemic era. The purpose of this research is to analyze the role of the Cooperatives and Micro Enterprises Office of Semarang City through MSME driving programs in economic recovery during the Covid-19 pandemic era and to find out the driving and inhibiting factors of MSME driving programs in economic recovery in the Covid pandemic era -19 based on Ryass Rasyid's role model of the primary government function. The research method used is descriptive qualitative using primary data sources obtained through in-depth interviews and field observations as well as secondary data. The results of the study show that the role of the Office of Cooperatives and Micro Enterprises in the City of Semarang through MSME driving programs is going well through the four governmental roles, namely the service function, the regulatory function, the development function, and the empowerment function. In the implementation of MSME driving programs there are driving factors, namely community participation and environmental conditions, as well as inhibiting factors, namely program characteristics. Suggestions from researchers are employees of the Semarang City Cooperatives and Micro Enterprises Office to optimize assistance to micro entrepreneurs during training and program sustainability. Coordination and collaboration with the Kopimi Outlet Community can help restore the economy of the Covid-19 pandemic.
ANALISIS SISTEM PENGELOLAAN PENGADUAN MASYARAKAT PADA PUSAT PENGELOLAAN PENGADUAN MASYARAKAT (P3M) KOTA SEMARANG Ayuningtyas Dyah Pitaloka Subagyo; Herbasuki Nurcahyanto; Aufarul Marom
Journal of Public Policy and Management Review Vol 12, No 2: April 2023
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v12i2.38488

Abstract

As a form of response to the need for complaint management in the City of Semarang through Semarang Mayor Regulation Number 34 of 2017, a community complaint unit was formed which became known as the "Community Complaint Management Center (P3M)".The purpose of this research is to analyze the P3M system in Semarang City and its supporting and inhibiting factors. This research uses a qualitative descriptive research type.This research in conducting an analysis using the theory of management information systems by looking at management aspects (input, process, output, and feedback). The informant determination technique used in this study was snowball sampling with data collection methods through interviews, observation, and documentation.The results of this study indicate that the public complaint management system at P3M Semarang City is in accordance with the complaint management system both based on P3M regulations and the literature regarding complaint management. The public complaint management system at P3M Semarang City is seen through management aspects consisting of input, process, output, and feedback which have handled various complaints from the public even though there are still some problems in each of these aspects. The public complaints management system at P3M Semarang City has supporting factors including infrastructure and socialization and inhibiting factors including publications and potential human resources. To overcome these problems, it is necessary to have periodic monitoring and evaluation from the government to assist the implementation of public complaint management at P3M Semarang City so that problems and needs can be accommodated in accordance with the provisions of Semarang mayor regulation number 34 of 2017.

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