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INDONESIA
Responsibilitas
Published by Universitas Surakarta
ISSN : -     EISSN : -     DOI : -
Core Subject : Education,
Education
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Articles 2 Documents
 1 
Search results for , issue " Vol 3, No 2 (2011): Responsibilitas 2011" : 2 Documents clear
Analisis Pengaruh Fasilitas dan Produk Terhadap Kepuasan Nasabah di PT BPR Saribumi Cabang Masaran Trisnowati, Juni
Responsibilitas Vol 3, No 2 (2011): Responsibilitas 2011
Publisher : Universitas Surakarta

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Abstract

This research has the goal of 1. To determine the effect on customer satisfaction at the facilities of PT BPR Saribumi Cabang Masaran 2. To determine the effect of the product on customer satisfaction in PT BPR Saribumi Cabang Masaran. The hypothesis in this study are: 1. Allegedly there is a significant influence on customer satisfaction among facilities in PT BPR Saribumi Cabang Masaran 2. Allegedly there is a significant effect of the product on customer satisfaction in PT BPR Saribumi Cabang Masaran 3. Allegedly a significant difference between the facility and the product simultaneously on customer satisfaction in PT BPR Saribumi Cabang Masaran. The data required in this study is primary data that comes respondents, and secondary data such as company profiles, theories relating to the issues discussed in this study. Data collection methods used in this research is to spread questionnaires to the respondents, and through interviews of some employees, the secondary data obtained from company documents and books relating to the subject matter covered. The results of the data analysis in this study it can be concluded that: 1. There is a significant relationship between facility on customer satisfaction in PT BPR Saribumi Cabang Masaran 2. There is a significant effect of the product on customer satisfaction in PT BPR Saribumi Cabang Masaran 3. There is a significant relationship between facilities, and products simultaneously on customer satisfaction in PT BPR Saribumi Cabang Masaran. Keywords: Facilities, Products and Customer Satisfaction
PENGARUH MOTIVASI DAN KEPUASAN KERJA TERHADAP KINERJA AKUNTAN INTERN ., SARSITI
Responsibilitas Vol 3, No 2 (2011): Responsibilitas 2011
Publisher : Universitas Surakarta

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Abstract

The study aimed to determine the effect of (1) Motivation on Performance Accounting Intern (2) Job Satisfaction to Performance Intern Accountant. This study used a survey method. The population was Accountant Intern in the manufacturing industry in the city of Surakarta by using convenience sampling. By using SPSS statistical analysis, the results of hypothesis testing (t test) for motivation obtained t 3.438 with a significant level of 0.003 > 0.05. This shows that H0 is rejected and H1 successfully supported statistically. Job satisfaction showed tcount ttable is smaller than -1.105 and significant value 0.132>0.05 then H3 is not supported statistically successful. F test results produce the F-count of 3.109 and F-table of 2.93. This means that the F-count > F -table so it can be concluded that there is a significant effect of simultaneous independent variables on the performance of the internal auditor. The coefficient of determination (Adjusted R Square) is sebesat 0.239. This indicates that only 23.9 % of internal accounting performance variables can be explained by the motivation and job satisfaction, while the remaining 76.1 % is explained by other variables that are not used in this study. Keywords;   motivation , job satisfaction and performance Intern accountant.

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