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INDONESIA
Manajemen Bisnis Kompetensi
Published by Universitas Kristen Krida Wacana
ISSN : -     EISSN : -     DOI : -
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Arjuna Subject : -
Articles 5 Documents
 1 
Search results for , issue " Vol. 11 No. 01 Januari - Juni 2016" : 5 Documents clear
ANTECEDENT CUSTOMER ENGAGEMENT DAN CONCEQUENCE TERHADAP BUSINESS PERFORMANCE (SUATU KAJIAN TEORITIS PADA BISNIS JASA) ., Saparso
Manajemen Bisnis Kompetensi Vol. 11 No. 01 Januari - Juni 2016
Publisher : Manajemen Bisnis Kompetensi

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ABSTRACTThis paper discusses the concept of the development of consumer engagement, in the era of globalization will increasingly play a role, because the pressure from competitors requires companies to invest more time and resources to strengthen marketing. Marketing theory past few decades has shifted along with the emergence of virtual marketing. Exploit­ing social media caused by the development of information technology also accelerates the change. Customer behavior also changes with the new media, the offender business also must change to be more creatively capture opportunities. Creativity needs to be done to increase consumer engagement is a very important thing to do, so that producers and consumers relationship is maintained. This concept is an approach to building a portfolio of customers and connect with customers across manufacturers. The article also looks more closely related to the ability of the process of marketing, customer engagement and com­mercialization. Another approach of this concept is to improve customer satisfaction and loyalty, which leads to a commitment to spread the word of mouth is positive. Involvement revival will significantly improve the company’s performance.Keywords: customer base, engagement, business performance
PENGARUH ORGANIZATIONAL JUSTICE TERHADAP ORGANIZATIONAL COMMITMENT YANG DIMEDIASI OLEH JOB SATISFACTION PADA KARYAWAN PT SEABREEZ INDONESIA Warsindah, Lucy; Silvicana, Yola
Manajemen Bisnis Kompetensi Vol. 11 No. 01 Januari - Juni 2016
Publisher : Manajemen Bisnis Kompetensi

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ABSTRACTThis study aimed to analyze the influence of Organizational Justice on Organizational Com­mitment mediated by Job Satisfaction at PT Seabreez Indonesia. The sampling method is used census by distributing questionnaires to all permanent employees in PT Seabreez In­donesia totaling 150 employees. Data analysis method used is to use descriptive statistical analysis and Structural Equation Modeling (SEM). Based on the results of hypothesis test­ing, it can be concluded that the Organizational Justice on Organizational Commitment has a β of 0.474 with a p-value 0.015 < 0.05, which means that H1 Organizational Justice sup­ported a positive effect on Organizational Commitment. While the test results as a mediator of Job Satisfaction on Organizational Commitment to Organizational Justice has a value of β of 0.496 with a p-value of 0.000 < 0.05, the H2 is also supported, which means may mediate the effect of Job Satisfaction on Organizational Justice to Organizational Commit­ment. It can be concluded that the mediation of a test that shows a direct comparison of the effect of the β value of 0.474 while the indirect effect to the β value of 0.496, which means a greater influence on Organizational Justice to Organizational Commitment, Job Satisfaction through instead of Organizational Justice on Organizational Commitment.Keywords: organizational justice, job satisfaction, organizational commitment
PENGARUH BUDAYA ORGANISASI, MOTIVASI KERJA, LINGKUNGAN KERJA DAN INSENTIF TERHADAP KINERJA PEGAWAI DENGAN KEPEMIMPINAN SEBAGAI VARIABEL INTERVENING DI BANK CIMB SEMARANG Tampubolon, Lambok D.R.
Manajemen Bisnis Kompetensi Vol. 11 No. 01 Januari - Juni 2016
Publisher : Manajemen Bisnis Kompetensi

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ABSTRACTThis study takes the object at Bank CIMB Semarang using respondents are employees who work at the bank intended to determine employee performance and the factors that affect employee performance. The purpose of this study was to determine the influence of organizational culture, work motivation, work environment and incentives to employee performance with leadership as an intervening variable in Bank CIMB Semarang. Samples are partially or vice studied in the population. Sample collection techniques using the cen­sus sampling is done to all regular employees who are still actively working at Bank CIMB Semarang as many as 73 people. Results of testing the first hypothesis which states that there is a positive influence of organizational culture on employee performance with leader­ship as an intervening variable, accepted. Results of testing the second hypothesis which states that there is a positive influence between work motivation on employee performance with leadership as an intervening variable, accepted. Results of testing the third hypothesis which states that there is a positive influence between work environment to employee per­formance with leadership as an intervening variable, accepted. Results of testing the fourth hypothesis which states that there is a positive influence between incentives to employee performance with leadership as an intervening variable, accepted. The fifth hypothesis test results stating that there is a positive influence between the leadership of the performance of employees, received. The suggestions can be submitted is Chairman of Bank needs to improve the culture in the organization to cultivate innovation employees to the company’s progress, the culture of gift ideas that help solving problems in the company, working pro­cedures done well, the selection of hiring done selectively and the guarantee of the quality of work employees. Leaders need to increase the motivation of employees by providing a challenge to the employee in completing the work, the suggestions and new ideas from employees, the work carried out employees in accordance with the expectations of leader­ship, lack of respect for employees who experienced employees trying to do a search of new things to help other employees and the existence of a good rapport with other employ­ees. Leaders need to improve the working environment of employees by means of lighting conditions need to be considered, the cleanliness of the room needs to be maintained, the neatness of the rooms need to be considered, and the existence of good relations between employees and management. Bank leaders also need to consider reasonable incentives and provide additional bonuses, commissions and overtime pay in accordance with the workload of employees.Keywords: budaya organisasi, motivasi kerja, lingkungan kerja dan insentif terhadap kinerja pegawai dengan kepemimpinan
PENGARUH KECERDASAN EMOSIONAL DAN KEPRIBADIAN TERHADAP KINERJA KARYAWAN PADA PT BANK DANAMON INDONESIA, TBK Sulistio, Herman; Assa, Adrie Frans; Herdiansyah, M. Izman
Manajemen Bisnis Kompetensi Vol. 11 No. 01 Januari - Juni 2016
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ABSTRACTEmotional intelligence in banking is needed after their intellectual, emotional intelligence deficiency can cause impaired person to use his skills. The more complex the more im­portant emotional intelligence work needed. Likewise, when a young person’s personality traits be more apparent upon entering the elderly (Seniors) so that your youth istefined as a caricature personality of the elderly, the ederly with constructive personality tyoe will re­main employee another field or elsewhere because they get a lot of job offers even though they have retirement. In management, the organization always expect goodperformance. It should also be balance with the presence of a leader who has the dicipline governing or­ganization with sage and wise. Data collection tools use in this study is a questionaire that contains about emotional inteligence, personality and employee performance.Keywords: emotional quotation, personality, performance, profit
PENGARUH DISTRIBUTIVE JUSTICE TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR YANG DI MEDIASI OLEH TRUST IN ORGANIZATION DI PT INDOPORLEN Warsindah, Lucy; Wulandari, Novi Ayu
Manajemen Bisnis Kompetensi Vol. 11 No. 01 Januari - Juni 2016
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ABSTRACTThis study aims to analyze the impact of distributive justice on organizational citizenship be­havior mediated by trust in organization at PT Indoporlen, Bekasi. The purposive sampling method is used to spread the sampling questionnaire to 145 permanent employees in PT. Indoporlen. Data analysis method used by using descriptive statistical analysis with SPSS 22 and structural equation method (SEM) with AMOS 6.0. Based on the result of hypothesis testing, it can be concluded that distributive justice to organizational citizenship behavior has a β value of 0.451 with a significant value of 0.006 < 0.05, then H1 supported which means that distributive justice has positive influence on organizational citizenship behavior. While the results of distributive justice on organizational citizenship behavior mediated by trust in organization has a β value of 0.586 with a significant value 0f 0.000 < 0.05, then H2 is also supported which means there is an impact of distributive justice on organizational citizenship behavior mediated by trust in organization then with trust in organization as a mediator, it will increase the significant influence of distributive justice on organizational citizenship behavior. Implication managerial in this research that is can managers improve the delivery of wages in accordance with the performance of produced employees as well as the division of the working fair according to what has been agreed with company employ­ees , can managers increase attitude fair with give equality in treating employees , honest in providing information on to an employee , and true in treating employees , and manager also had to check and control employees at regular intervals in order to do the work which in accordance with the procedures which have been determined.Keywords: distributive justice, organizational citizenship behavior, and trust in organization

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