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Kota manado,
Sulawesi utara
INDONESIA
JURNAL ILMIAH SOCIETY
Published by Universitas Sam Ratulangi
ISSN : 23374004     EISSN : -     DOI : -
Core Subject : Social,
Social Sciences
Arjuna Subject : -
Articles 3 Documents
 1 
Search results for , issue "Vol 22, No 1 (2016)" : 3 Documents clear
Pengembangan Sumberdaya Pegawai Dalam Administrasi Kependudukan di Dinas Kependudukan Dan Pencatatan Sipil Kota Manado Chuanda, Pricilia; Kaunang, Markus; Londa, Very Y
JURNAL ILMIAH SOCIETY Vol 22, No 1 (2016)
Publisher : JURNAL ILMIAH SOCIETY

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Abstract

This research aims to analyze the human resources development In Population Administration Field At Population and Civil Registration Offie at Manado. Research method is qualitative method. The research found that employee development through education and training have not been fully formed attitude, knowledge and skill of employee’s work in Population Administration Field at Population And Civil Registration Office. This is because the education and training activities which be done in form of education and formal training, rule of law socialization, and general technical guidance of implementation rule of law, and in the implementation more often be coordinated with Staffing Agency and Region Training, subpart of Population And Civil Registration In Government section and Public Relation and Indonesia Ministry of Internal Affairs Keyword : Resources, Training, Education
Pengaruh Kepemimpinan, Budaya Organisasi, Kualitas Pelayanan Terhadap Kepuasan Pelanggan PT. Astra Internasional, Tbk. Daihatsu Cabang Malalayang Siwu, Priskilla Natalia; Pio, Riane J; Liando, Daud Markus
JURNAL ILMIAH SOCIETY Vol 22, No 1 (2016)
Publisher : JURNAL ILMIAH SOCIETY

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Abstract

This research aims to know the influence of leadership against the leadership, the influence of organizational culture on quality of service, leadership influence towards customer satisfaction, the influence of organizational culture on quality of service, the influence of organizational culture towards customer satisfaction, influence the quality of service towards customer satisfaction. Research methods using this type of quantitative research. Analysis tools using Structural Equation Modeling (SEM). The conclusion that the leadership will have an impact on the high culture of the Organization and influence on quality of service, but not directly influential leadership towards customer satisfaction, organizational culture influence on quality of service and customer satisfaction, and quality of service to customer satisfaction in the PT. Astra International Keywords : leadership, organizational culture, service quality,
Manajemen Rekrutmen Calon Pegawai Negeri Sipil Dalam Hubungan Dengan Kualitas Pelayanan Publik di Kota Manado Liando, Daud Markus
JURNAL ILMIAH SOCIETY Vol 22, No 1 (2016)
Publisher : JURNAL ILMIAH SOCIETY

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Abstract

Poor performance of the bureaucracy is the main problem which is experienced by the Indonesian nation. In the city of Manado, one of the reasons was the poor quality of public services due to the still unrecovered civilian civil service recruitment process. Recruitment of more based on the proximity and collusion, so that the employees who were recruited not meet the standards in order to improve the quality of public services. This study uses the theory of Zeithaml, at.al. (1990: 20), states that the quality of service is determined by Tangible Dimension, Dimension ReliabilityDimensi responsivness, Assurance and Dimensions Dimensions Empathy.Bertujuan to Know What factors are affecting the management of recruitment in Manado city and aims Knowing whether the Management recruitment in Manado city can have an impact on the quality of public services This research uses descriptive method for implementation includes data, analysis and interpretation of the meaning and diperoleh.Penelitian data is structured as an inductive study that is looking for and collecting data in the field with the aim to determine the factors, form elements, and a nature of the phenomena in the society. The study says that the process of public service delivery in the city Manadobelum provide a sense of satisfaction to the community caused by the long turnaround time, quality of service result of inadequate attitude is unjust in service. The poor quality of public services in the city of Manado due to the lack of competence of the employees, the rate inadequate skills and behaviors of employees who buruk.Disamping the quality of public services has not been due to the limited number of staff and infrastructure services employees who do not yet memadai.Rekrutmen dipersipakan well be wrong the triggers of poor public services. To fix the quality of public services in the city of Manado, the management of recruitment civil servant in the city of Manado should dibenahi.Syarat appointment CPNS expected to not only pay attention to the cognitive ability or knowledge, but the most important is attention to emotional factors / character and skills. Keywords: Management, recruitment, quality, service, public

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