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<![CDATA[IMPLEMENTASI KEBIJAKAN BPJS KESEHATAN DI KOTA SURABAYA (Studi Tentang Kepesertaan PBI Jaminan Kesehatan Dalam Mengakses Pelayanan Kesehatan) ]]>
<![CDATA[Akmal Vyandri, Masadib]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v2i02.994
<![CDATA[BPJS health targets for member PBI provide convenience for participants in accessing health services financed by the government, the principle of prudence sustainable BPJS transparency in financial management. The purpose of this study is to describe, analyze and Interpret the implementation of Program Policy BPJS using a model approach to the implementation of policies of George Edward III and Develop policy model in implementation program is effective and efficient BPJS appropriate purpose to provide health services to poor people in Surabaya. This research was conducted using qualitative method. Implementation begins with socialization to the provider of health services such as health centers and hospitals. Financing members funded by PBI budget Surabaya Surabaya Goverment through the budget to the health budget. Membership data collection continued through cooperation between Bapemas and the Department of Health to add and remove members of PBI budget Surabaya. Health Department will continue its coordination and supervision of health care providers and handles complaints from members of PBI.Keywords: health care, Implementation, Poverty, BPJS, Surabaya]]>
<![CDATA[IMPLEMENTASI KEBIJAKAN SISTEM JAMINAN KESEHATAN IBU HAMILDALAM RANGKA MEMPERCEPAT PENCAPAIANMILLENIUM DEVELOPMENT GOALS- MDG′S DI KOTA BANJARMASIN, KALIMANTAN SELATAN ]]>
<![CDATA[Suroyo, Anis]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v2i02.999
<![CDATA[Maternal and child health is one of the Millennium Development Goals MDG's 2015 global agreement targeting the maternal mortality rate in Indonesia can be reduced to 102 per 100,000 live births in 2015. Efforts to suppress AKI continue to be pursued, including the provision of health services for pregnant women. In 2014, the government began implementing a National Health Insurance (JKN) nationally. Implementation of the JKN program causes Delivery Guarantee (Jampersal) for pregnant women deleted. The deletion encourage local governments to be creative pressing AKI with JKN program and the Regional Health Insurance (Jamkesda). Policy of Implementation Security System Maternal Health in Banjarmasin, which inhibits MCH program because the program JKN knows no territorial, pregnant women can choose the health care she likes, while the MCH program is monitoring the health of pregnant women by the cantonal ie PWS-KIA for evaluation and program planning region. The cause of the mortality rate among pregnant women in the city of Banjarmasin is due late in delivery to the referral occurs as a result of factors helper (service providers at a basic level), delayed detection of high risk so that the condition of pregnant women who were referred is severe enough, and too late to reach health care at the level of referral services. Lack of adequate resources, facilities and infrastructure that do not support and quality of service at referral level is a factor causing delay in rescue efforts maternal health. JKN program bureaucratic system does not support MCH programs, thus largely independent midwives are reluctant to deal with pregnant women / mothers give birth this was due to a convoluted bureaucracy and services / approved rates are too low in accordance with Law of the Ministry of health           No 59, 2014.Keywords: implementation of policies, health insurancepregnant women.]]>
<![CDATA[PENERAPAN GOOD GOVERNANCE DALAM PELAYANAN PUBLIK (Studi Tentang Kualitas Pelayanan Elektronik Kartu Tanda Penduduk Berbasis Good) Governance Di Kecamatan Sukolilo Surabaya) ]]>
<![CDATA[Cahyadi, Arif]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v2i02.1004
<![CDATA[In era globalization the state is expected to change for the better, one of them in the service of maintenance of manufacture Electronic Identity Card. In realizing the changes the government is expected to apply the principles of good governance in giving services must oriented to meeting the needs and satisfaction of the people. This research aims to determine the quality of service maintenance of manufacture Electronic Identity Card based on good governance. Data collection was conducted using questionnaires, interviews, and observations in the District Sukolilo Surabaya, questionnaires were distributed to the public as much as 25 informants. Methods for the data analysis is a data reduction, data presentation, and draw conclusions. The results of the study to get a whole that the implementation aspects of good governance to the dimensions of quality of public services have not felt very good satisfaction just people feel good.Keywords: good governance, the quality of service.]]>
<![CDATA[PELAKSANAAN PELAYANAN PRIMA PADA ACCOUNT REPRESENTATIVE ( AR ) DI KPP PRATAMA WONOCOLO SURABAYA ]]>
<![CDATA[., Nurmiati]]>;
<![CDATA[Yuliyanti, Tri]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v2i02.1009
<![CDATA[Account Representative is the officer in charge at the Pratama Tax Office, which has already applied modern administrative system. This research aims to gain an overview of the characteristics of excellent service implementation at the KPP Pratama Surabaya Wonocolo. The implementation of excellent especially by officials Account Representative (AR) departmend of supervision and and consultation. The data were obtained from observations and interviews with relevant parties, especially (AR) department of supervision and consultation at the KPP Pratama Surabaya Wonocolo and the taxpayer. The results of the interviews and the data collected were analyzed using descriptive method with interpretive approach. Results from the research showed that in general the officials Accounting Representative (AR) of KPP Pratama Surabaya Wonocolo indicates excellent service with good implementation, the overview of the implementation of service excellence at the KPP pratama Surabaya Wonocolo was shown with attitudes approach related to care, efforts to serve with the best act that is based on ability, attitude, attention, appearance, actions, and responsibilities. To support these actions must be supported by integrity, professionalism (accountability and commitment), synergy, services (sincerity and transparency) and ethical code. Meanwhile, to achieve the objective of satisfaction was shown with some of the responses from taxpayer in general.Keywords : implementation, Accounting Representative, excellent service]]>
<![CDATA[PENGARUH KUALITAS WEBSITE DALAM LAYANAN E-KIOS TERHADAP KEPUASAN MASYARAKAT DI KELURAHAN NGINDEN JANGKUNGAN SURABAYA ]]>
<![CDATA[Ramadhani, Putu Ayu]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v2i02.995
<![CDATA[Dalam era teknologi informasi saat ini, menuntut adanya pelayanan publik yang efektif dan efisien seiring dengan beragamnya kebutuhan dan keinginan setiap orang. Adanya layanan publik e-Kios merupakan salah satu tanda perkembangan teknologi informasi dengan tujuan untuk memperbaiki kualitas pelayanan. Dengan demikian penulis mengambil judul Pengaruh Kualitas Website Dalam Layanan e-Kios Terhadap Kepuasan Masyarakat (Kelurahan Nginden Jangkungan Surabaya) karena masih adanya keluhan masyarakat atas gangguan mesin e-Kios yang terkadang tidak berfungsi dengan baik. Tujuan dari penelitian ini untuk mengetahui pengaruh secara simultan dan parsial dari dimensi kualitas website yaitu usability (X1), information quality (X2), dan service interaction quality (X3) dengan kepuasan masyarakat (Y) serta manakah yang paling dominan berpengaruh terhadap kepuasan masyarakat. Metode penelitian ini menggunakan penelitian korelasional dengan pendekatan kuantitatif dari 100 responden yang dilakukan dengan teknik pengambilan sampel accidental sampling di Kelurahan Nginden Jangkungan Surabaya dan teknik pengumpulan data melalui observasi, kuesioner, dan studi pustaka. Hasil penelitian menunjukkan bahwa secara simultan, ketiga dimensi kualitas website berpengaruh terhadap kepuasan masyarakat. Secara parsial, usability dan information quality mempunyai pengaruh terhadap kepuasan masyarakat, sedangkan service interaction quality tidak mempunyai pengaruh terhadap kepuasan masyarakat dan dari ketiga dimensi kualitas website tersebut, information quality paling dominan berpengaruh terhadap kepuasan masyarakat.Kata Kunci : Kualitas Website, Usability, Information Quality, Service Interaction Quality dan Kepuasan Masyarakat.]]>
<![CDATA[HUBUNGAN KOMPENSASI KOMPETENSI MOTIVASI TERHADAP KINERJA DOSEN DI SEKOLAH TINGGI ILMU KESEHATAN NGUDIA HUSADA MADURA ]]>
<![CDATA[Hidayanto, Nur]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v2i02.1000
<![CDATA[Lecturers as teachers are at the forefront in college, strategic and responsible role in preparing their students into the next generation that is able to compete in the era of globalization, for the sake of progress and the existence of Indonesia in the future. That in carrying out its duties lecturers need to improve the professionalism with full responsibility and discipline as well as get their rights, always motivated in a conducive environment, free from problems and technical barriers, and the availability of adequate facilities and infrastructure. The purpose of this study was to analyze the relationship of compensation, compensation and motivation with performance of high school professor of Sekolah Tinggi Ilmu Kesehatan Ngudia Husada Madura. The study was observational analytic with cross sectional, population in this study are all tenured faculty STIKes Ngudia Husada Madura which numbered 52. The sampling technique used is total sampling. There is a link compensation to performance lecturers. There is a significant relationship between competence by lecturer performance. There is a relationship of motivation with the performance of lecturers. Motivation simultaneously having an influence on the performance of lecturers compared Compensation and competence factor. A review of the method of determining the policy on granting compensation to employees. Giving equal opportunity in the form of training for lecturers. Providing motivation for faculty to do the job in the college environment.Keywords: Compensation, Competency, Motivation, Performance Lecturer.]]>
<![CDATA[PELAYANAN ADUAN MASYARAKAT DI TVRI SURABAYA JAWA TIMUR (Studi Tentang Pelaksanaan SOP Pelayanan Gangguan Teknis Siaran di TVRI Surabaya, Jawa Timur Dalam Rangka Peningkatan Kinerja layanan Masyarakat) ]]>
<![CDATA[Mukti, Rizky Pratama]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v2i02.1005
<![CDATA[TVRI East Java currently has a good network of technology-related information but there is no integrated information system with both involved in the management of data and information for the whole part of the organizational unit. Penyiaran production program areas still have to create and print a document to request approval of the technique. It should have been done automatically via the information system is not done manually. Information systems that can integrate all the data on all organizational units so that the fieldmanual programdon’t need to print data when making a television program.This study aims to determine and analyze the implementation of the SOP on the technical problems broadcast on TVRI East Java and public service performance complaints TVRI East Java. The research method using a questionnaire or questionnaires with interviews and observation. Mechanical analysis using qualitative analysis. There are three respondents surveyed in this study by answering questions based on a questionnaire given to assess the informant opinion on the implementation of the SOP, public complaints service and employee performance. Free or independent variables namely SOP and services while the dependent variable or the dependent employee performance. The results based on the results of the processing of qualitative data through interviews and observations as a whole informant or informants judge that the service being assessed through five indicators, namely tangible, assurance, responsiveness, reliability and empathy showed a positive response and reward employee performance TVRI East Java, ranging from service staff and information. SOP implementation of the technical problems broadcasts done by all employees involved TVRI handle the technical problems of this release. Results of the public service complaints, shows that the public service complaints Java TVRI well. It can diliihat of data processing has been done based on observations and interviews conducted by the researchers.Keyword: Public Service Complaints, SOP, Employee Performance]]>
<![CDATA[ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN PESERTA BPJS DI PUSKESMAS PANDIAN KABUPATEN SUMENEP ]]>
<![CDATA[Rindi Antina, Rila]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v2i02.1010
<![CDATA[Patient satisfaction as users of services is one indicator in assessing the quality of services at the health center. High satisfaction will show the success of the health center in providing quality health services. After a preliminary study showed that there are patients who are not satisfied with the services provided. The purpose of this study was to analyze the influence of service quality on patient satisfaction BPJS participants in Puskesmas Pandian Sumenep.Type of quantitative research. The study population was a participant at the health center BPJS Pandian Sumenep much as 225 respondents and a sample of 144 respondents. Data collection techniques using variable measurement based questionnaire with Likert scale. Analysis of data using statistical Spearment Rank test.Hypothesis test results Ï value: 0.00 and 0.05 α so that it can be concluded that the Ï value <α and can be described that the value of H0 that there is a relationship between service quality and patient satisfaction.The results of this study indicate that service quality has a significant influence on patient satisfaction, hence providing health care should pay attention to the quality of services provided.Keywords: Quality of Care, Patient Satisfaction]]>
<![CDATA[ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KELULUSAN UJI KOMPETENSI NERS INDONESIA ]]>
<![CDATA[Abdillah, Alvin]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v2i02.996
<![CDATA[This competence test is same as national examination UN that we have done when we are in senior high school. The implementation of competence test was felt as accruing load especially for nurse profession student, it’s because in previous time there was not competence test. In this case, “Majelis Tenaga Kesehatan Indonesia†(MTKI) decided that new graduation must have competence test. The implementation of competence test becomes a notice because nurse profession students who failed in this test they will unregister as a candidate of nurse in Indonesia, so that, the obligation must have competence test for nursing students caused some phenomena like afraid, strained, worried and downtrodden. The Research method that the researcher used was correlational quantitative and cross-sectional approach as the observation’s method, variable try out, IPK, learning style and Indonesian nursing competency test passing grade. The population in this research was 145 students and the sample chosen 59 students. This research used random sampling technique. The instrument to collect data were documentation and questioner, analyze data used Fisher’s Exact Test with 0,05. The result of the study showed that p=0.000 because p<a so that Ho is rejected, Thus it can be concluded that there are correlations between try out, IPK, learning style and Indonesian nursing competency test passing grade. For further researchers, I hope that can do continued study about other factors that influence Indonesian nursing competency test passing grade, so that next researcher can find the right solution to solve high value of failed problems in Indonesian nursing competency test passing grade.Keywords: Try Out, IPK, Learning Style and Indonesian Nursing Competency Test Passing Grade.]]>
<![CDATA[EVALUASI KEBIJAKAN PENGELOLAAN SAMPAH DI TPA GUNUNG PANGGUNG KABUPATEN TUBAN ]]>
<![CDATA[Mayangkara, Agung Prasetya]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v2i02.1001
<![CDATA[This study aimed to evaluate waste management policy in the Gunung Panggung landfill Tuban Regency with the approach of the five criteria, namely effectiveness, accuracy, adequacy, equity and responsity well as to give advice/recommendations corrective measures to be taken by the Government of Tuban in organizing the waste management in the Gunung Panggung landfill. The method used is descriptive qualitative method. The research object itself is Gunung Panggung Landfill of Tuban Regency as the end point of local government in providing waste management services for the city of Tuban.The results showed that the implementation of waste management at the Gunung Panggung Landfill of Tuban Regency not meet the criteria of accuracy, effectiveness, adequacy, equity and responsitas. This is demonstrated by the performance measurement input selection method that is controlled landfills were not right either the rules or the management of the environment, the low amount of the budget provided for waste management (equivalent to Rp. 950.00/man.month), the limited number of local regulations set to support waste management (only 1 regulations), are still insufficient numbers of technical personnel manager of the landfill, the organizer of the function of institutional forms of waste management is still a part of SKPD lead to less flexible role in the management of budgetary institutions. While the output performance benchmark showed that the waste management policies do not yet meet the criteria of equity, this is evidenced by the low coverage of landfill Mountain Stage (66.73%) and the low awareness of the public to participate in waste management activities, namely awareness to pay a levy of waste (3%) and awareness to waste reduction (27.67%) indicates that the policies implemented have not been responsive to the community.For the Government of Tuban Regency expected to immediately make corrections which are applying the sanitary landfill system by increasing the number of technical personnel manager of the landfill, reviewed the institutional forms and to set local regulations on public participation in waste management.Keywords: Public Policy, Criteria Evaluation and Waste Management]]>
