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INDONESIA
SMART BUSINESS JOURNAL
Published by Universitas Lambung Mangkurat
ISSN : -     EISSN : 28284437     DOI : http://dx.doi.org/10.20527/sbj.v1i2
Core Subject : Economy, Social, Engineering,
Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences
Smart Business Journal aims to disseminate and provide information to related parties in the field of Business Administration. This journal presents manuscripts in the fields of Human Resource Management, Marketing, Information and Technology, Finance and Production
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 22 Documents
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Pengaruh Kualitas Layanan Produk dan Harga Terhadap Kepuasan Pelanggan Pengguna XL di Kota Banjarmasin (Studi Pada Pengguna Paket Data Internet) Muhammad Najwan Ridho Allana; Noor Hidayati; Khairussalam Khairussalam
Smart Business Journal Vol 1, No 2 (2021): Juli-Desember
Publisher : Lambung Mangkurat University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (270.785 KB) | DOI: 10.20527/sbj.v1i2.12793

Abstract

The purpose of this research is to find out and examine the effect partially and simultaneously Service Quality (X1) and Price (X2) on Customer Satisfaction (Y) XL users in Banjarmasin city. This study uses a quantitative approach with an associative type. The population in the study were all XL 4G users or consumers in Banjarmasin City. The total sample was 120 people using accidental sampling. The data collection technique was using a questionnaire and the data analysis technique used was Multiple Linear Regression. The research results prove that Service Quality (X1) partially has a significant positive effect on Customer Satisfaction (Y) with the Sig. 0.037 <0.05. And Price (X2) partially has a significant positive effect on Customer Satisfaction (Y) with the value of Sig. 0.000 <0.05. The test results simultaneously show that service quality (X1) and price (X2) have a significant positive effect on customer satisfaction (Y) with the Sig. 0.000 <0.05. Keywords : Service Quality, Price, and Customer Satisfaction
Analisis Penerapan Good Corporate Governance (Studi Pada Perusahaan Daerah Air Minum Bandarmasih) Muhammad Rizki Fayad; Saladin Ghalib; Fitriyadi Fitriyadi
Smart Business Journal Vol 1, No 1 (2021): Januari-Juni
Publisher : Lambung Mangkurat University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (207.297 KB) | DOI: 10.20527/sbj.v1i1.12788

Abstract

This research aims to understand and see the practice of good corporate governance principle in Bandarmasih local water company as one of the companies effort to achcieve they vision and mission and in they attempt to fulfill stakeholders expectancy, also giving an overview of the practice good corporate governance which are transparency, accountability, responsibility, independence, fairness and equality according to the basic guidelines good corporate governance of Komite Nasional Kebijakan Governance (KNKG). This research is using qualitative method, with snowball sampling to determine the informant. Data were gathered by interview, observation and document studies. Furthermore, the analysis technique done by data reduction, data preservation, and conclusion. The result is Bandarmasih local water company has apllying the GCG principle well in running the company. Keywords: Good Corporate Governance, Transparency, Accountabillity, Responsibillity, Independency, Fairness

Page 3 of 3 | Total Record : 22

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