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Journal of Management and Business Review
Published by Sekolah Tinggi Manajemen PPM
ISSN : 18298176     EISSN : 25030736     DOI : -
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Journal of Management and Business Review (JMBR) is a source of scientific information for academia, research institution, government agencies, and industries. We publish research paper on management and business strategy as well as related topics.
Arjuna Subject : -
Articles 6 Documents
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Search results for , issue "Vol 19, No 2 (2022)" : 6 Documents clear
Kepuasan Pasien Berbasis Inovasi Pengalaman pada Fasilitas Pelayanan Kesehatan Gigi dan Mulut di Jawa Barat Pri Agung Danarahmanto; Supriyadi Supriyadi; Julia Famor Pratami
Journal of Management and Business Review Vol 19, No 2 (2022)
Publisher : Research Center and Case Clearing House PPM School of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34149/jmbr.v19i2.328

Abstract

The healthcare industry in Indonesia continues to grow, but the health industry has a low level of resilience. This study aims to elaborate on the relationship between digital customer experience, innovation, and patient satisfaction at West Java's special dental and oral health care facilities. Data was collected using a survey of 100 patients spread across West Java. Then, the data were analyzed using path analysis and regression. The results reveal that combining digital customer experience and innovation has a significant positive role in achieving patient satisfaction. There is an influence between digital customer experience and patient satisfaction, while there is no significant effect between digital customer experience and patient satisfaction. Novelty is obtained by testing and analyzing the relationship between innovation, digital patient experience, patient satisfaction in one model, and the use of health service facilities in West Java as a unit of research analysis.
Model Denda Berdasarkan Tingkat Inflasi untuk Mendukung Anggaran Belanja Negara yang Berkelanjutan Benny Budiawan Tjandrasa; Ida Ida; Kayla Abigail Christy
Journal of Management and Business Review Vol 19, No 2 (2022)
Publisher : Research Center and Case Clearing House PPM School of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34149/jmbr.v19i2.340

Abstract

The imposition of fines in articles of the Criminal Code aims to provide a deterrent effect and as income for the state to compensate for the losses incurred, but some of the fines in the existing articles are so small that they do not cause a deterrent effect and do not provide significant income for the state. The inflation rate in Indonesia for several decades has made the determination of the value of fines in rupiah values in the prevailing articles no longer relevant for the sustainability of a deterrent effect and compensation for the state. This study proposes a model of fines that can be used sustainably with a value equivalent to the increase in inflation using multivariate regression analysis. The samples used are the prices of gold, silver, and platinum to represent precious metals, and the exchange rates used are USD and JPY. The test results of USD and platinum precious metal have a significant and positive correlation. Considering that the Republic of Indonesia is a sovereign country and does not want to depend on other countries' monetary systems or economic policies, it is advisable to choose the price of the platinum precious metal as the amount of the fine imposed in legal cases.
Pengaruh Net Profit Margin dan Return On Equity terhadap Harga Saham dengan Earnings Per Share sebagai Variabel Moderasi Eny Purwaningsih; Yehezkiel Setiawan Widjanarko
Journal of Management and Business Review Vol 19, No 2 (2022)
Publisher : Research Center and Case Clearing House PPM School of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34149/jmbr.v19i2.312

Abstract

LQ45 is a combined list of the most frequently traded stocks with the largest market capitalization on the Indonesia Stock Exchange. This research was performed to test the influence of Net Profit Margin and Return On Equity on Stock Price with Earnings Per Share as Moderating Variable. Data used in the research is secondary data from Indonesia Stock Exchange. The sample is 22 companies of 61 companies listed in the LQ45 index as a population. The method to test the hypothesis is multiple regression analysis using Moderated Regression Analysis (MRA). The results are that Net Profit Margin does not affect the stock price, Return On Equity does not affect the stock price, Earnings Per Share does not moderate the effect of Net Profit Margin on stock price, and Earnings Per Share moderates or strengthens the effect of Return On Equity on the stock price
Peran Risk Aversion sebagai Mediator dalam Hubungan antara Parent Brand Loyalty dan Brand Extension Loyalty Veronica Jenny Tanzil; Aprihatiningrum Hidayati
Journal of Management and Business Review Vol 19, No 2 (2022)
Publisher : Research Center and Case Clearing House PPM School of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34149/jmbr.v19i2.248

Abstract

This paper is aimed to examine the effect of parent brand loyalty to brand extension loyalty, vice versa, also role of parent brand association as moderator and risk aversion as mediator in the relationship of parent brand loyalty and brand extension loyalty. This paper utilizes conclusive research design with predictive causal analytics. Sample collected was from millennial mothers with children ranging from 2-7 years old and are decision makers in purchasing babies and children care products. Primary data were obtained through distributing questionnaires to 100 respondents. The data then processed using MRA for moderating variable analysis and PLS-SEM for mediator variable analysis. This research found that parent brand loyalty has significant direct effect on brand extension loyalty and vice versa, but also partial complementary mediated by risk aversion. While parent brand association proved not to be a moderating role, risk aversion is a partial compensatory mediator in the relationship between parent brand loyalty and brand extension loyalty, hence become the novelty of this study. Future study should consider discussing product categories with special cases, re-examining positive relationship of parent brand association with parent brand loyalty and brand extension loyalty, also examining individual factors that can characterize a millennial cohort consumer.
Peran Moderasi Work Spirituality pada Hubungan antara Servant Leadership dan Decision to Stay Tenaga Pengajar pada Lembaga Pendidikan di Surabaya Dominicus Wahyu Pradana
Journal of Management and Business Review Vol 19, No 2 (2022)
Publisher : Research Center and Case Clearing House PPM School of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34149/jmbr.v19i2.277

Abstract

Teachers or lecturers are the central figures that have an important role in the assurance of the quality of process education. Maintaining qualified employees (teachers/lecturers) is one of the efforts so they can contribute more optimally. Implementation of the right leadership model is a key factor in this. This research aims to analyze the influence of servant leadership on the decision to stay and analyze the moderating effect of work spirituality on the relationship between servant leadership and the decision to stay. This study is quantitative, using SEM PLS analysis to determine the significant influence of the independent variable on the dependent variable. This study's population was teachers and lecturers at educational institutions affiliated with certain religions in Surabaya. The sample in this study amounted to 103 respondents using purposive sampling and questionnaires distributed online. The study results show that the servant leadership variable significantly influences the decision to stay. So, hypothesis 1 is accepted. While the work spirituality variable does not strengthen or weaken the relationship between servant leadership and the decision to stay. So, hypothesis 2 is not accepted.
Analisis Loyalitas Donatur dan Brand Trust: Studi pada YDSF Al-Falah Surabaya Mohamad Yusak Anshori; Denis Fidita Karya; Azrida Ayu Rahmania; Rizki Amalia Elfita
Journal of Management and Business Review Vol 19, No 2 (2022)
Publisher : Research Center and Case Clearing House PPM School of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34149/jmbr.v19i2.316

Abstract

In the last decade, the movement of the business and social world, especially the National Amil Zakat Agency (BAZNAS), has experienced rapid environmental changes. Rapid environmental changes require an institution to try to run its work program to continue to grow and develop so that its income does not decrease and can still achieve the predetermined target. If the institution can deal with environmental developments and competition quickly, then the institution will be successful. This study analyzes the effect of brand image, service quality, and donor religious commitment on brand trust and donor loyalty. The research method uses quantitative methods with a purposive sampling technique. The questionnaires were distributed through email and WhatsApp using a google form, which was distributed to 182 respondents within two weeks. The analysis in this study uses Partial Least Square (PLS). The results of this study are that there is a positive influence between brand image, service quality, and donor religious commitment to brand trust. Furthermore, brand image, service quality, and donor religious commitment positively influence donor loyalty

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