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Hotmaria Hertawaty Sijabat
Postgraduate Faculty of Law Universitas 17 Agustus 1945 Jakarta

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PENGARUH BUDAYA DAN SISTEM SOSIAL MASYARAKAT TERHADAP RUMAH SAKIT SEBAGAI INSTITUSI MEDIS: KAJIAN PUSTAKA TENTANG PENYESUAIAN HUKUM KESEHATAN UNTUK MENINGKATKAN PENERIMAAN LAYANAN KESEHATAN OLEH PASIEN Hotmaria Hertawaty Sijabat; Gunawan Widjaja
NETIZEN: JOURNAL OF SOCIETY AND BUSSINESS Vol. 1 No. 11 (2025): NETIZEN: JOURNAL OF SOCIETY AND BUSSINESS
Publisher : CV. ADIBA AISHA AMIRA

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This study examines the influence of culture and social systems on hospitals as medical institutions and the importance of adjusting health laws to improve patient acceptance of health services. In a pluralistic society, cultural values and social structures are key factors that influence patients' perspectives, attitudes, and behaviour towards medical services. This literature review collects and analyses academic literature, legal regulations, and related case studies to identify the complex relationship between cultural, social, and health law aspects. The results of the study show that understanding and accommodating cultural diversity and social systems through inclusive and adaptive health law adjustments are essential to creating effective, humane medical services and increasing patient satisfaction and trust. This study provides recommendations for policymakers to develop health law regulations that are responsive to cultural and social diversity in order to support more equitable and equitable access to and quality of health services.
PENGARUH BUDAYA PASIEN TERHADAP PEMAHAMAN PENYAKIT DAN PENGOBATAN: IMPLIKASI HUKUM KESEHATAN RUMAH SAKIT DALAM MENGAKOMODASI PERBEDAAN BUDAYA UNTUK PENINGKATAN PELAYANAN Hotmaria Hertawaty Sijabat; Gunawan Widjaja
NETIZEN: JOURNAL OF SOCIETY AND BUSSINESS Vol. 1 No. 11 (2025): NETIZEN: JOURNAL OF SOCIETY AND BUSSINESS
Publisher : CV. ADIBA AISHA AMIRA

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Abstract

This study aims to examine the influence of patient culture on their understanding of disease and treatment, as well as the implications of hospital health law in accommodating cultural differences to improve the quality of health services. Patient culture includes beliefs, values, language, and traditional practices that significantly shape perceptions and responses to treatment received. This study uses a literature review method with a descriptive-analytical approach to health law, patient culture, and hospital service literature. The results show that a lack of cultural sensitivity in healthcare services has the potential to cause misunderstandings, treatment refusal, and the risk of treatment failure, while also increasing the risk of legal litigation for hospitals. Therefore, hospitals are required to apply the principle of non-discrimination, provide easily understandable information, and develop cultural competence policies and training for medical personnel. Clear legal implications and integrative cultural-legal strategic steps are key to creating inclusive, dignified, and effective healthcare services. This study provides conceptual and practical contributions to the development of culturally responsive healthcare systems in Indonesia and other multicultural countries.
PENDEKATAN HUKUM KESEHATAN YANG SENSITIF BUDAYA DALAM MEMBANGUN KEPERCAYAAN ANTARA PASIEN DAN TENAGA MEDIS UNTUK MENINGKATKAN EFEKTIVITAS PELAYANAN DAN MENGURANGI KONFLIK DI INDONESIA: KAJIAN PUSTAKA Hotmaria Hertawaty Sijabat; Gunawan Widjaja
NETIZEN: JOURNAL OF SOCIETY AND BUSSINESS Vol. 1 No. 11 (2025): NETIZEN: JOURNAL OF SOCIETY AND BUSSINESS
Publisher : CV. ADIBA AISHA AMIRA

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Abstract

This study examines culturally sensitive approaches to health law in building trust between patients and medical personnel as a means of improving service effectiveness and reducing conflict in Indonesia. Given Indonesia's highly diverse cultural background, a purely normative approach to law that does not take cultural values into account often presents obstacles to health services. This literature review examines various health regulations, legal principles, and literature related to cultural sensitivity and how its application can strengthen communication, trust, and cooperation between patients and medical personnel. The results of the study show that the integration of culture into health law policies and practices is essential to creating inclusive, humane, and equitable services. This approach also plays a role in reducing disputes and conflicts that arise due to differences in cultural values in healthcare services.
Co-Authors Gunawan Widjaja