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All Journal GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan
Natalia Sihombing
Universitas HKBP Nommensen Medan
Humanities Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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ANALISIS PERAN MEDIA SOSIAL DALAM MENINGKATKAN PARTISIPASI MASYARAKAT UNTUK PENGAWASAN PELAYANAN PUBLIK STUDI KASUS DI DISDUKCAPIL KOTA GUNUNGSITOLI Fiktor Nofetinus Waruwu; Artha Tobing; Natalia Sihombing
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 4 (2026): 2026 April
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i4.812

Abstract

Advances in information technology have prompted the government to undertake a digital transformation of public services to improve efficiency, transparency and public participation. This study aims to analyze the role of social media in increasing public participation in the oversight of public services at the Population and Civil Registration Office (Disdukcapil) of Gunungsitoli City. This study employs a qualitative research design using a case study approach through interviews, observations and documentation.The findings of this study indicate that social media is utilized as a means of disseminating information, facilitating two-way communication and serving as a platform for public complaints through channels such as Facebook, WhatsApp, email and SP4N-LAPOR. The use of social media has a positive impact on transparency, accountability and the quality of public services. However, there are still challenges such as limited internet access, low digital literacy among the public, a lack of updated information and insufficient responses from government agencies.Thus, social media plays a crucial role in increasing public participation in the oversight of public services; therefore, it needs to be managed more effectively to improve the quality of services at the Gunungsitoli City Population and Civil Registration Office.
ANALISIS IMPLEMENTASI ADAPTIVE GOVERNANCE DALAM MENINGKATKAN KINERJA ASN DI KANTOR KECAMATAN MEDAN TIMUR Claudia Evelyn; Vera Pasaribu; Natalia Sihombing
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 4 (2026): 2026 April
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i4.820

Abstract

The development of the digital era requires government institutions to adapt their bureaucratic work systems and public services to become more effective and responsive. However, the adaptation process still faces several challenges, such as limited technological competence, conventional bureaucratic work patterns, and the readiness of civil servants to face change. Therefore, an adaptive governance approach is needed to encourage flexibility and the ability of organizations to adjust to environmental dynamics. This study aims to analyze the implementation of adaptive governance in improving the performance of civil servants at the Medan Timur Sub-district Office and to identify supporting and inhibiting factors. This research uses a qualitative method with a descriptive approach through interviews and documentation studies. Data analysis applies the Miles and Huberman model, which includes data reduction, data display, and conclusion drawing. The results show that the implementation of adaptive governance is reflected in collaboration among employees, flexibility in work procedures, improvement of civil servants’ capacity in the use of technology, and the role of transformational leadership in encouraging openness to change. These efforts contribute to improving work effectiveness and the quality of public services. However, several obstacles remain, including limited digital skills, lack of technical training, and work habits that are still oriented toward manual systems. The study concludes that adaptive governance plays an important role in improving civil servant performance and supporting organizational adaptation to the digital transformation of public services.
Co-Authors Artha Tobing Claudia Evelyn Fiktor Nofetinus Waruwu Vera A.R. Pasaribu