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ANALISIS KEPUASAN MASYARAKAT TERHADAP PELAYANAN KTP-ELEKTRONIK DI KECAMATAN AEK NATAS ARTHA LUMBAN TOBING
JURNAL ILMIAH KOHESI Vol 5 No 1 (2021): JURNAL ILMIAH KOHESI
Publisher : LP2MTBM MAKARIOZ

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Abstract

This research is descriptive quantitative with the aim to measure significant Public Satisfaction Towards KTP-ElektronikServices. The data used in this study are primary data and secondary data. Primary data was obtained through thedissemination of questionnaires with the number of respondents as many as 91 people and secondary data obtained fromthe district agency Aek Natas. Data analysis using Multiple Regression Data (SPSS version 22). Data analysis using multipleregression, hypothesis test and coefficient of determination test with signification level of 95% (α=0.05). Based on theanalysis of data that has been done, obtained the following results: (1) The influence of public satisfaction on KTP-el servicesis 70.9%. (2) the coefficient of multiple regression of service procedures shall be 4,265. the requirement regression coefisiesis 3,483. coefisies the regression of officer clarity of 3,150. coefisies of officer discipline regression of 3,026. coefisiesregression of officer capability of 2,047. coefisies regression service speed of 1,060 . coefisies regression of courtesy andfriendliness of officers by 1,028. coefisies of regression of service comfort of 0.149. The most influential public satisfactionwith KTP-el services is the service procedure. This can be seen from the value of the variable regression coefficient ofservice procedures greater than the requirements, clarity of officers, discipline of officers, ability of officers, speed of service,courtesy and friendliness of officers, comfort of service. From the results of the above analysis concluded that an evaluationof public satisfaction affects the service of KTP-el.
Pengaruh Dana Desa Terhadap Pembangunan Desa di Kecamatan Siantar Narumonda melalui Pemberdayaan Masyarakat Tobing, Artha Lumban; Simangunsong, Ridhon; Siagian, Nalom
JIIP - Jurnal Ilmiah Ilmu Pendidikan Vol. 4 No. 8 (2021): JIIP (Jurnal Ilmiah Ilmu Pendidikan)
Publisher : STKIP Yapis Dompu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (553.819 KB) | DOI: 10.54371/jiip.v4i8.369

Abstract

Penelitian ini bertujuan untuk mengetahui sekaligus menganalisis pengaruh pengelolaan dana desa terhadap pembangunan desa di Kecamatan Siantar Narumonda Kabupaten Toba, baik secara langsung muapun melalui pemberdayaan masyarakat. Populasi dalam penelitian ini masyarakat yang tersebar seluruh Desa di Kecamatan Siantar Narumonda Kabupaten Toba sebanyak 6.032 jiwa. Sampel  dalam penelitian ini sebanyak sampel 210 responden yang diambil secara proportional random sampling. Data yang terkumpul dalam penelitian ini dianalisis dengan menggunakan analisis regresi jalur. Berdasarkan hasil analisis, disimpulkan bahwa dana desa berpengaruh negatif signifikan terhadap pembangunan desa, sedangkan terhadap pemberdayaan masyarakat, dana desa berpengaruh positif signifikan dan pemberdayaan masyarakat berpengaruh positif signifikan terhadap pembangunan desa. Dana desa akan berpengaruh positif signifikan terhadap pembangunan desa, jika melalui pemberda-yaan masyarakat sebagai variabel intervening.
Pengaruh Kompensasi Terhadap Prestasi Kerja Simangunsong, Ridhon MB; Tobing, Artha Lumban; Siagian, Nalom
JIIP - Jurnal Ilmiah Ilmu Pendidikan Vol. 5 No. 1 (2022): JIIP (Jurnal Ilmiah Ilmu Pendidikan)
Publisher : STKIP Yapis Dompu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (642.977 KB) | DOI: 10.54371/jiip.v5i1.399

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui ada tidaknya pengaruh kompensasi terhadap prestasi kerja pada PT. Rayateh Utama Medan dengan menggunakan pendekatan kuantitatif. Peneliti mengambil seluruh populasi karyawan di PT. Rayateh Utama Medan berjumlah 52 orang (sampel jenuh), keseluruhan dari indikator dn instrument yang dikembangkan digunakan sebagai titik tolak untuk menyusun butir-butir instrumen yang dapat berupa pertanyaan atau pernyataan. Dalam melakukan penelitian terhadap variabel yang akan diuji, setiap jawaban akan diberikan skor. Sebelum melakukan analisis data terlebih dahulu dilakukan Uji Validitas dan Reliabilitas. Hasil penelitian ini adalah terdapat pengaruh positif dan signifikan antara Kompensasi Langsung dan Kompensasi Tidak Langsung terhadap prestasi kerja dengan > (12.878 > 3.23). Sedangkan uji t, untuk variabel x1 diperoleh nilai > (4,107 > 2,009) untuk variabel x2 > (2,689 > 2,009). Untuk Uji Determinasi (R2) dijelaskan bahwa variabel Kompensasi Langsung dan Kompensasi Tidak Langsung sebesar 34,5% dan 65,5% dijelaskan oleh variabel independen lainnya. Dapat disimpulkan bahwa terdapat pengaruh yang positif dan signifikan dari kompensasi (kompensasi langsung dan kompensasi tidak langsung) terhadap prestasi kerja. Untuk itu disarankan kepada PT. Rayateh Utama Medan agar memperhatikan kompensasi yang terdiri dari kompensasi langsung dan kompensasi tidak langsung untuk meningkatkan prestasi kerja.
Penerapan Prinsip-Prinsip Good Governance dalam Meningkatkan Pelayanan Publik di Kantor Kecamatan Medan Timur Rajagukguk, Jonson; Tobing, Artha L.; Sibarani, Ella
JIIP - Jurnal Ilmiah Ilmu Pendidikan Vol. 5 No. 11 (2022): JIIP (Jurnal Ilmiah Ilmu Pendidikan)
Publisher : STKIP Yapis Dompu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (226.401 KB) | DOI: 10.54371/jiip.v5i11.1129

Abstract

Beberapa permasalahan dalam pelayanan publik seperti maraknya tindakan korupsi, kolusi, dan nepotisme (KKN) di setiap instansi pemerintah baik pusat maupun daerah, birokrasi yang lamban, pegawai pemerintah yang tidak ramah, tertutupnya informasi kepada publik, pemborosan anggaran untuk hal-hal yang tidak mendukung kesejahteraan masyarakat, tidak bebas mengemukakan pendapat, serta masalah diskriminasi pelayanan yang sering terlihat dari suku, agama, kedudukan, status sosial masyarakat, serta adanya hubungan kekeluargaan. Menghadapi permasalahan di atas, pemerintah berupaya meningkatkan citra pelayanan publik dengan berusaha mewujudkan prinsip-prinsip good governance dalam pelayanan publik. Melalui penerapan prinsip-prinsip good governance dalam pelayanan publik, diharapkan kualitas pelayanan publik dapat maksimal dan mendapat respon positif dari masyarakat sehingga masyarakat puas dan percaya kepada pemerintah. Kondisi good governance di Kantor Kecamatan Medan Timur menunjukkan bahwa penerapan prinsip-prinsip good governance belum proses pengelolaan administrasi, masih diskriminatif terhadap masyarakat, mengutamakan hubungan kekeluargaan, dan pegawai kurang responsif. Ada empat prinsip yang belum dilaksanakan secara optimal, yakni prinsip pelayanan prima, prinsip demokrasi dan partisipasi, efektifitas dan efisiensi, serta keadilan. Penelitian ini bertujuan untuk mengetahui dan mengkaji bagaimana implementasi prinsip-prinsip good governance telah dilaksanakan dengan baik. Penelitian ini menggunakan pendekatan kualitatif, yaitu berusaha untuk memahami gejala dan memberikan penjelasan mengenai permasalahan yang dihadapi di Kantor Kecamatan Medan Timur. Teknik pengumpulan data menggunakan metode wawancara dan dokumentasi, teknik analisis data menggunakan langkah reduksi data, penyajian data, dan penarikan kesimpulan.
Sosialisasi Tentang Komunikasi Politik Kepada Klompok Tani Terpadu Martubung Laurencia Primawaty Degodona; Artha Lumban Tobing; Riana Lumban Raja
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 4 No. 3 (2023): Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN)
Publisher : Cv. Utility Project Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v4i3.1531

Abstract

Sebagai salah satu unsur dari komunikasi politik, masyarakat dari Kelompok Tani Terpadu Martubung diharapkan dapat memberikan dukungan dalam bentuk pemberian suara dalam Pemilihan Umum tahun 2024. Dari sisi komunikasi politik, ada catatan penting untuk mengawali tahapan pemilu 2024, yakni meningkatkan kualitas dan kuantitas komunikasi berbasis komunitas. Maka, melalui intensitas komunikasi melalui ragam inisiatif kerja nyata menjadi prioritas utama diharapkan akan menumbuhkan partisipasi pada masyarakat petani Martubung untuk mensukseskan Pemilu 2024.
EFEKTIVITAS PROGRAM KELUARGA HARAPAN (PKH) DALAM MENSEJAHTERAKAN MASYARAKAT MISKIN DI DESA LAWINDRA KECAMATAN UMBUNASI KABUPATEN NIAS SELATAN Tafonao, Kamurnian; Tobing, Artha Lumban; Rajagukguk, Jonson
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 9 No. 4 (2023): 2023 Juni
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

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Abstract

The purpose of this study was to determine the effectiveness of the Family Hope Program (PKH) in improving the welfare of the community in Lawindra Village, Umbunasi District using descriptive qualitative research methods and data sources obtained through interviews and documentation studies. The informants in this study were village heads, beneficiary communities of the Family Hope Program (PKH). The results of this study are that the effectiveness of the Family Hope Program (PKH) in Lawindra Village, Umbunasi District, South Nias Regency is running smoothly and in accordance with existing regulations and the role of the village government there in a good perspective as evidenced by the statements of some of the people they interviewed said that the service from village government officials there is quite good, the inhibiting factors for the Effectiveness of the Family Hope Program (PKH) in Lawindra Village in the process of collecting data on PKH program beneficiaries, technical assistants to PKH, technical distribution/distribution, and use of PKH program funds, supporting factors in the implementation of the PKH program are the provision of Automated Teller Machines (ATMs) and individual account books for PKH beneficiaries. As for the suggestions from the author in the distribution of the Family Hope Program (PKH) the administrators pay more attention to it so that the assistance provided is right on target
EFEKTIVITAS PELAKSANAAN PROGRAM M-PASPOR DALAM PELAYANAN PENGURUSAN PASPOR KEPADA MASYARAKAT DI KANTOR IMIGRASI KELAS I KHUSUS TPI MEDAN Oktavianti, Veronica; Hutahaean, Marlan; Tobing, Artha Lumban
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 9 No. 4 (2023): 2023 Juni
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

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Abstract

This study aims to determine how effective the M-Paspor service is in passport management and to find out what are the differences between the M-Paspor service and the previous service model. The method used in this research is descriptive qualitative method. Data collection techniques with primary data collection in the form of observation and interviews, and secondary data collection in the form of documentation. The results of the research conducted concluded that according to the analysis of the indicators of effectiveness namely, understanding of the program, on target, on time, achievement of goals and differences in services in the M-Passport program with the previous model had a positive impact through indicators of real change having been achieved, but in understanding the program it is hoped that implementers can be more informative in providing information about passport services on the M-Paspor application. The policy recommendations are expected to increase socialization, display creativity in socialization, and the public can understand and understand the process of making passports properly and correctly.
PERSEPSI MASYARAKAT TERHADAP KUALITAS PELAYANAN DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN TOBA Pane, Vitria; Siagian, Nalom; Tobing, Artha Lumban
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 9 No. 4 (2023): 2023 Juni
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

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Abstract

This study aims to find out how the public perceives the service quality of the Toba Regency Population and Civil Registration Service (Study on Making E-KTP and KK). The method used in this research is descriptive qualitative while the number of informants is 11 people. This study uses data analysis techniques consisting of data reduction, data presentation and drawing conclusions. The results of the study show that the quality of public services in the Population and Civil Registration Office of Toba Regency seen from the tangible dimension (physical evidence) does not meet the quality of service properly, the Reliability dimension of employees has carried out in a timely manner according to applicable regulations and has standard procedures in carrying out the function as a service to the community so that it runs in a structured manner, the Responsiveness dimension means that employees have shown a responsive attitude to the community the officers will respond well and quickly, the Assurance dimension that guarantees certainty of service time and guarantees of service costs is good but not yet provide satisfaction to the community as service users, the last dimension, namely Empathy (Empathy) in providing services also behaves unfairly and is still indiscriminate (discriminatory). In accordance with the research that has been done, service officers at the Population Administration and Civil Registration Office of Toba Regency still discriminate between people who provide services
Implementation of Law Number 8 of 2016 on the Empowerment of People with Disabilities in Medan City Rosmainda Butar Butar; Artha Lumban Tobing; Jonson Rajagukguk
Golden Ratio of Data in Summary Vol. 4 No. 2 (2024): May - October
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v4i2.547

Abstract

Individuals with disabilities are citizens of the Republic of Indonesia who, as stipulated by the 1945 Constitution, are entitled to the same status, rights, obligations, and roles as all other citizens. In the realm of public services, they are afforded equal access across all sectors. This study aims to examine the implementation of Law Number 8 of 2016 concerning the empowerment of people with disabilities and to identify the specific programs initiated by the Medan City Government to enhance the empowerment of this community. The research adopts a qualitative approach, employing data collection and interview techniques. The findings reveal that, as of June 2023, there are 1,805 individuals with disabilities (based on data from 2022-2023). The study concludes that the implementation of Law Number 8 of 2016 has been effectively executed, with the Social Service playing a key role in administering the Medan City Government’s programs, including the distribution of assistance to individuals with disabilities.
ANALISIS PEMBENTUKAN PROVINSI TAPANULI TERHADAP PERCEPATAN PELAYAN PUBLIK UNTUK MENINGKATKAN KESEJAHTERAAN MASYARAKAT Panjaitan, Jose Andreas; Pasaribu, Johnson; Tobing, Artha Lumban
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 11 No. 1 (2024): 2024 September
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v11i1.296

Abstract

The establishment of Tapanuli Province is one way to improve public welfare through the acceleration of public services considering that the North Sumatra region is quite large and wide, so that areas far from the provincial capital experience obstacles in terms of provincial government services to the community, as a result, public welfare is always focused on areas around the city of Medan. This study aims to examine and analyze public services in the Tapanuli region, then the researcher conducts an analysis if the Tapanuli Province is formed, services to the community dealing with the provincial government will be easier to reach because the government will be close to each region. Then with the focus of the provincial government on the Tapanuli region, the government's responsiveness in handling all problems and issues between districts/cities will be faster, such as if there is a road between districts or damaged provincial roads, it will be quickly worked on and repaired. So with the existence of the Tapanuli Province, the workload of the North Sumatra Provincial Government will be reduced and the community will also find it easier to take care of all their affairs. Improving public services is one of the keys to driving the increase in the community's economy because a good bureaucracy is a bureaucracy that can be reached easily and quickly by the community.
Co-Authors Ayu Andira Tanjung Ayub Cristoper Zebua Br. Hutagalung, Hizkia Dara Yein Br. Sihaloho, Juli Tiarma Butar Butar, Rosmainda Cindy Meyanda Darma Manalu Darma Manalu Degodona, L. Primawati Dimpos Manalu Dimpos Manalu Dimpos Manalu Eflin Efridonda Simbolon Elsaria Damanik Fiktor Nofetinus Waruwu Gerry Gunawan Simanjuntak Ginting, Hami Br. Gulo, Ellenvis Gulo, Ika Dearni Putri Gulo, Theresia Gulo, Theresia Febriani Halawa, Abdi Gunawan Halawa, Darmanius Hana Maria Panjaitan Harefa, Elpiana Hulu, Fandi Ahmad Hutahean, Marlan Hutasoit, Rifka Ida Ela R Limbong Jhonson Pasaribu Jhonson Pasaribu Johnson Pasaribu Johnson, Johnson Jonson Rajagukguk Karina Alexandra Kepler Sinaga Laia, Juliana Adek Putri Lase, Yesi Maria Laurencia P. Degodona, Pasaribu Laurencia Primawati Laurencia Primawaty Degodona Lumbantobing, Idauli Manalu, Darma Maringan Panjaitan Marlan Hutahaean Marlan Hutahaean Marlan Huthaean Nalom Siagian Napitupulu, Lenny R.L.A. Natalia E Sihombing Natalia Sihombing Nomela Rismawati Br Sitorus Oktavianti, Veronica Olivia Panjaitan Pane, Jadi Pane, Vitria Panjaitan, Jose Andreas Pasaribu, Berkat Pasaribu, Jhonson Pasaribu, Jonson Pasaribu, Josua Philipus Noverman Giawa Putra, Michael Ade Rama Yanti Damanik Rencina Riana Lumban Raja Risnawati Sianturi Rosmainda Butar Butar Sara Agustin Simamora Saragih, Agnes Paskariani Sarumaha, Zeni Oktavianis siagian, lasma Sianturi, Charles M. Sibarani, Ella Sigalingging, Anggitha Serevina Sihombing, Betty Maria Sihombing, Natalia Sihombing, Novela Sihombing, Toman Safitri Simamora, Anna Maria Simangunsong, Ridhon Simangunsong, Ridhon M B Simangunsong, Ridhon MB Simanjorang, Lasmina Kajol Sinaga, Dian Veronika Situmorang, Oktavia Susanti Tafonao, Kamurnian Tarigan, Dodi Evrata Tarigan, Evan Pascal Tobing, Angela Novenita L Wau, Brilian Emastin Debora Zebua, Jul Forman Zega, Dicky Risman