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All Journal Jurnal Ekonomi dan Bisnis Jagaditha JKTP Akses: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Universitas Ngurah Rai
Ida Bagus Nyoman Bala Putra
Akademi Pariwisata Denpasar
Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Trends on Rural and Urban Entrepreneurship Research Ni Wayan Anggreni; I Made Artayasa; I Wayan Sukita; I Wayan Sonder; Ida Bagus Nyoman Bala Putra
Jurnal Ekonomi dan Bisnis Jagaditha Vol. 11 No. 2 (2024): Jurnal Ekonomi dan Bisnis Jagaditha
Publisher : Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/jj.11.2.2024.1-14

Abstract

This study aims to identify the trends on rural and urban entrepreneurship research. The methodology of this study uses bibliometric analysis. Research data were obtained through the Publish or Perish database with the keywords ‘rural entrepreneurship’ and ‘urban entrepreneurship’ with a publication period from 2014 to 2024. The data that has been collected was then analyzed using VOSviewer software. Based on the results of the study, it can be concluded that entrepreneurship plays an important role in driving economic growth and social development. Rural entrepreneurship mainly focuses on developing rural areas through innovation, managing unique challenges, and strengthening communities, while urban entrepreneurship focuses more on innovation and improving the quality of life in urban environments. Research in both contexts shows diverse trends.
STRATEGI PENANGANAN GUEST COMPLAINT OLEH DUTY MANAGER DI PRAMA SANUR BEACH HOTEL BALI Ida Bagus Nyoman Bala Putra; Ni Ketut Sutrisnawati
Akses: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Universitas Ngurah Rai Vol. 18 No. 1 (2026): Jurnal AKSES Juni
Publisher : Universitas Ngurah Rai

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Abstract

Penelitian ini bertujuan untuk mengindentifikasikan dan menggambarkan strategi Duty Manager dalam penanganan keluhan tamu di hotel Prama Sanur Beach, Bali. Penelitian ini menggunakan metode qualitatif dan analisis diskripsi. Penelitian ini berfokus kepada level manager menengah yaitu Duty Manager. Metode pengumpulan data digunakan dalam penelitian ini adalah observasi, wawancara, dan dokumentasi. Penelitian ini memakai strategi dalam menangani keluhan tamu di fokuskan dengan kepuasan tamu dengan istilah 5 langkah pendekatan terbaik cara menangani keluhan tamu dengan pendekatan empati dan response yang cepat. Proses mulai dari mendengarkan tamu dengan serius, mempersiapkan catatan dengan kesungguhan dan permintaan maaf yang tulus kepada tamu. Solusi berikutnya adalah penyelesaian yang cepat dengan mengambil tindakan yang tepat dan cara lain seperti keperluan tamu untuk membuat tamu merasa puas atas pelayanan yang diambil. Jika masalah tersebut tidak dapat diselesaikan oleh Duty Manager bisa dilimpahkan ke level managerial yang lebih tinggi yaitu Front Office Manager dan General Manager.
ANALISIS TINGKAT KEPUASAN TAMU TERHADAP PELAYANAN HOUSEKEEPING BERDASARKAN ONLINE CUSTOMER REVIEWS DI GRANDMAS PLUS HOTEL SEMINYAK Ni Ketut Sutrisnawati; Meciliana Merlin; Ida Bagus Nyoman Bala Putra; Ni Gusti Ayu Nyoman Budiasih
Jurnal Kajian dan Terapan Pariwisata Vol 6 No 1 (2025): November Issue
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN KEPADA MASYARAKAT AKADEMI PARIWISATA DENPASAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53356/diparojs.v6i1.115

Abstract

This study was conducted to analyse guest satisfaction levels with housekeeping services based on online customer reviews at Grandmas Plus Hotel Seminyak. Fierce competition in the tourism sector poses a challenge for industry players to continue providing quality services in order to create customer satisfaction. Customer satisfaction is a barometer of a company's success, in this case the hospitality industry, in meeting consumer needs and desires. Customer satisfaction can build and maintain the long-term stability of a business and provide profits and success for the business. The more consumers who are satisfied, the more opportunities there are for the hotel's success. Meanwhile, dissatisfied consumers can damage the reputation or image, which can have an impact on the hotel's business continuity. The research method used is descriptive qualitative, focusing on customer reviews related to the duties and responsibilities of the housekeeping department. Guest review data was collected from January 2025 to June 2025 through documentation methods sourced from several widely used online travel agent platforms and easy access to consumer reviews. The results of the study show that several online travel agent platforms gave excellent ratings, but there were complaints related to cleanliness as one of the tasks of the housekeeping department. These comments need to be analysed to identify the factors that cause guest satisfaction and dissatisfaction, especially in the housekeeping department. With this analysis, it is hoped that there will be an improvement in service so that guest satisfaction is maintained and solutions can be found to the problems that arise. Thus, it is hoped that the Grandmas Plus Seminyak Hotel will remain superior and able to compete amid increasingly fierce competition.
Co-Authors I Gusti Ayu Nyoman Budiasih I Made Artayasa I Wayan Sonder I Wayan Sukita Meciliana Merlin Ni Ketut Sutrisnawati Ni Wayan Anggreni