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All Journal JKTP Bhakti Nagori (Jurnal Pengabdian kepada Masyarakat) Akses: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Universitas Ngurah Rai Jurnal Ilmiah Hospitality Management
Ni Ketut Sutrisnawati
Akademi Pariwisata Denpasar
Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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 1 
FENOMENA SAMPAH DAN PARIWISATA BALI Ni Ketut Sutrisnawati; A.A.A Ribeka M.Purwahita
Jurnal Ilmiah Hospitality Management Vol 9 No 1 (2018)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (103.822 KB) | DOI: 10.22334/jihm.v9i1.143

Abstract

Garbage is an inseparable part of human life. Garbage is produced by humans as waste in fulfilling their needs. However, the presence of the garbage cause major environmental problems and threat to the tourism sector in Bali. Tourist comes to Bali to enjoy the splendour of its nature and cultures, but they have to see the reality that the island is less than their expectations. In contrast to Bali's image as a sun-drenched tropical island and the last paradise on earth, the ugly truth is that the island is awash in garbage. The beaches littered with plastic bags, bottles, straw, plastic wrappers. This phenomenon is getting worst especially on rainy season where most of garbage which is washed into waterways by the daily rains and carried into the sea resulting big mount of waste in the coast area.  Complaints came from tourists about this issue is an indication that they feel uncomfortable with the presence of this garbage. If there is no serious action and commitment to solve this issue, slowly but surely there are more tourist will skipping to visit Bali. Regarding to this issue, Balinese have no one to blame but themselves. Garbage becomes a big problem because people have a thought that illegal dumping is the norm. The active participation of all stakeholders such as goverment, industry, local community also visitor is needed to overcome this problem to realize sustainability of environment and tourism of Bali.  Keywords: Garbage, Tourism, Sustainable Tourism 
PEMBUATAN ECO ENZYM SEBAGAI UPAYA PENGELOLAAN LIMBAH ORGANIK DI THE JAYAKARTA SUITE KOMODO FLORES Ni Ketut Sutrisnawati; I Ketut Saskara; Ni Gusti Ayu Nyoman Budiasih; I Ketut Ardiasa
Jurnal AKSES Vol 14 No 2 (2022): Jurnal Akses Desember 2022
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM) Universitas Ngurah Rai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47329/jurnalakses.v14i2.959

Abstract

The growth of the tourism sector brings various impacts, both positive and negative for an area. The multiplier effect of tourism development is believed to have a positive impact, one of which is an increase in the economy of an area. The development of the tourism sector in general will follow the growth of tourism facilities such as hotels and restaurants so as to create jobs for the community. However, the development of tourism also has a negative impact that can threaten human life, namely environmental pollution. Waste generated by hotels and restaurants can pollute the environment and can have a negative impact on human health. This industrial waste can cause pollution and can be a hotbed for germs and disease. For this reason, efforts need to be made to minimize the negative impact of industrial waste by carrying out 3 R's (Reduce, reuse, recycle). This research took place at the Suite Hotel Jayakarta Labuan Bajo. This hotel is one of the hotels chosen as a place to stay for tourists who travel to Labuan Bajo. This study uses a qualitative descriptive analysis technique. Primary data was obtained through direct observation at the research location and interviews with related parties. From the observation, it is known that The Jayakarta Suite Komodo Flores Labuan Bajo produces organic and inorganic waste. One of the recycling efforts made to overcome environmental pollution from the waste produced is to process organic waste into eco-enzymes. Eco-enzyme is a liquid resulting from the fermentation of organic waste in the form of skins and pulp of fruits and vegetables. Eco enzyme has various benefits including as a versatile washing fluid, as a fertilizer, as a liquid pest repellent.
EDUKASI BAHASA ASING UNTUK PEMANDU WISATA BERKEBUTUHAN KHUSUS DI YAYASAN BHAKTI SENANG HATI Eka Anastasia Wijaya; Ni Ketut Sutrisnawati; Ni Putu Sri Utami Putri
BHAKTI NAGORI (Jurnal Pengabdian kepada Masyarakat) Vol. 5 No. 2 (2025): BHAKTI NAGORI (Jurnal Pengabdian kepada Masyarakat) Desember 2025
Publisher : LPPM UNIKS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/bhakti_nagori.v5i2.4765

Abstract

Pemandu wisata memiliki peran yang sangat penting dalam industri pariwisata, tidak hanya sebagai penyampai informasi, tetapi juga sebagai jembatan budaya antara wisatawan dan masyarakat lokal. Namun, kenyataan di lapangan menunjukkan bahwa keterbatasan penguasaan bahasa asing menjadi tantangan besar, khususnya bagi pemandu wisata berkebutuhan khusus. Untuk menjawab tantangan tersebut, kegiatan pengabdian kepada masyarakat ini dirancang dengan tujuan meningkatkan keterampilan komunikasi bahasa asing (bahasa Inggris, bahasa Prancis, dan bahasa Jepang) bagi anggota Yayasan Bhakti Senang Hati yang berprofesi sebagai pemandu wisata. Metode yang digunakan adalah pelatihan berbasis konteks guiding, dengan pendekatan komunikatif dan praktik langsung agar peserta mampu mengaplikasikan materi dalam situasi nyata. Kegiatan berlangsung selama tiga bulan, dengan pertemuan mingguan dan materi yang meliputi sapaan, perkenalan diri, mendeskripsikan objek wisata, dan menutup tur. Hasil kegiatan menunjukkan pendekatan pelatihan yang komunikatif, kontekstual, dan berbasis peran (role-play) sangat efektif untuk mendukung pembelajaran bahasa bagi kelompok berkebutuhan khusus. Selain peningkatan keterampilan bahasa, kegiatan ini juga memberikan dampak positif terhadap rasa percaya diri peserta dalam memandu wisata. Keberhasilan kegiatan didukung oleh keterlibatan aktif peserta, dukungan dari mitra yayasan, serta penggunaan metode yang adaptif terhadap kebutuhan khusus peserta. Dengan hasil yang dicapai, diharapkan program ini dapat menjadi langkah awal menuju pengembangan pariwisata inklusif yang berkeadilan.
STRATEGI PENANGANAN GUEST COMPLAINT OLEH DUTY MANAGER DI PRAMA SANUR BEACH HOTEL BALI Ida Bagus Nyoman Bala Putra; Ni Ketut Sutrisnawati
Akses: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Universitas Ngurah Rai Vol. 18 No. 1 (2026): Jurnal AKSES Juni
Publisher : Universitas Ngurah Rai

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk mengindentifikasikan dan menggambarkan strategi Duty Manager dalam penanganan keluhan tamu di hotel Prama Sanur Beach, Bali. Penelitian ini menggunakan metode qualitatif dan analisis diskripsi. Penelitian ini berfokus kepada level manager menengah yaitu Duty Manager. Metode pengumpulan data digunakan dalam penelitian ini adalah observasi, wawancara, dan dokumentasi. Penelitian ini memakai strategi dalam menangani keluhan tamu di fokuskan dengan kepuasan tamu dengan istilah 5 langkah pendekatan terbaik cara menangani keluhan tamu dengan pendekatan empati dan response yang cepat. Proses mulai dari mendengarkan tamu dengan serius, mempersiapkan catatan dengan kesungguhan dan permintaan maaf yang tulus kepada tamu. Solusi berikutnya adalah penyelesaian yang cepat dengan mengambil tindakan yang tepat dan cara lain seperti keperluan tamu untuk membuat tamu merasa puas atas pelayanan yang diambil. Jika masalah tersebut tidak dapat diselesaikan oleh Duty Manager bisa dilimpahkan ke level managerial yang lebih tinggi yaitu Front Office Manager dan General Manager.
Implementasi Metode Key Performance Indicator (KPI) dalam Pengukuran Kinerja Receptionist Di Amadea Resort & Villa Seminyak AAA Ribeka Martha Purwahita purwahita; I Ketut Saskara; Ni Ketut Sutrisnawati
Jurnal Kajian dan Terapan Pariwisata Vol 3 No 2 (2023): May Issue
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN KEPADA MASYARAKAT AKADEMI PARIWISATA DENPASAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53356/diparojs.v2i2.76

Abstract

The Key Performance method is used to measure employee performance and is implemented for receptionists at Amadea Resort & Villas Seminyak. The overall results of receptionist performance measurements at Amadea Resort & Villas Seminyak are based on assessment criteria with a method called key performance indicators to measure overall performance, carried out according to predetermined standards. This study uses a qualitative descriptive approach, including observation, interviews and document review at the receptionist at Amadea Resort & Villas Seminyak. Determination of respondents using total sampling method. The KPI (Key Performance Indicator) assessment criteria at Amadea Resort & Villas Seminyak are excellent Service, Upselling Revenue, Guest Recommendation, Training, Perfect Grooming and Perfect Attendant. Keywords: key performance indicator method, performance measurement, receptionist
ANALISIS TINGKAT KEPUASAN TAMU TERHADAP PELAYANAN HOUSEKEEPING BERDASARKAN ONLINE CUSTOMER REVIEWS DI GRANDMAS PLUS HOTEL SEMINYAK Ni Ketut Sutrisnawati; Meciliana Merlin; Ida Bagus Nyoman Bala Putra; Ni Gusti Ayu Nyoman Budiasih
Jurnal Kajian dan Terapan Pariwisata Vol 6 No 1 (2025): November Issue
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN KEPADA MASYARAKAT AKADEMI PARIWISATA DENPASAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53356/diparojs.v6i1.115

Abstract

This study was conducted to analyse guest satisfaction levels with housekeeping services based on online customer reviews at Grandmas Plus Hotel Seminyak. Fierce competition in the tourism sector poses a challenge for industry players to continue providing quality services in order to create customer satisfaction. Customer satisfaction is a barometer of a company's success, in this case the hospitality industry, in meeting consumer needs and desires. Customer satisfaction can build and maintain the long-term stability of a business and provide profits and success for the business. The more consumers who are satisfied, the more opportunities there are for the hotel's success. Meanwhile, dissatisfied consumers can damage the reputation or image, which can have an impact on the hotel's business continuity. The research method used is descriptive qualitative, focusing on customer reviews related to the duties and responsibilities of the housekeeping department. Guest review data was collected from January 2025 to June 2025 through documentation methods sourced from several widely used online travel agent platforms and easy access to consumer reviews. The results of the study show that several online travel agent platforms gave excellent ratings, but there were complaints related to cleanliness as one of the tasks of the housekeeping department. These comments need to be analysed to identify the factors that cause guest satisfaction and dissatisfaction, especially in the housekeeping department. With this analysis, it is hoped that there will be an improvement in service so that guest satisfaction is maintained and solutions can be found to the problems that arise. Thus, it is hoped that the Grandmas Plus Seminyak Hotel will remain superior and able to compete amid increasingly fierce competition.
Co-Authors A.A.A Ribeka Martha Purwahita AAA Ribeka Martha Purwahita purwahita Eka Anastasia Wijaya I Gusti Ayu Nyoman Budiasih I Ketut Ardiasa I Ketut Saskara Ida Bagus Nyoman Bala Putra Meciliana Merlin Ni Putu Sri Utami Putri