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All Journal Klasikal: Journal of Education, Language Teaching and Science
Indah, Tri Rusli
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Education Languange, Linguistic, Communication & Media Mathematics Other

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ENGLISH COMMUNICATION SKILLS OF FRONT OFFICE STAFFS IN KENDARI : STUDY CASE Ulumuddin, Ihya; Indah, Tri Rusli; Nasrullah, Rahmat
KLASIKAL : JOURNAL OF EDUCATION, LANGUAGE TEACHING AND SCIENCE Vol 8 No 1 (2026): Klasikal: Journal of Education, Language Teaching and Science
Publisher : Fakultas Keguruan dan Ilmu Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52208/klasikal.v8i1.1754

Abstract

This study investigates the English communication skills of Front Office staff in Kendari, Southeast Sulawesi, by examining the gap between theoretical linguistic competence and actual professional performance. Utilizing a case study design with a Convergent Parallel Mixed-Methods approach, data were triangulated from CEFR-based assessments, field observations, and in-depth interviews across five practitioners. The findings reveal that while linguistic proficiency ranges from A2 to C1 levels, professional success is primarily driven by functional pragmatism and compensatory strategies rather than mere grammatical accuracy. The research identifies critical hurdles such as Foreign Language Anxiety (FLA), physical fatigue from shift rotations, and phonological barriers (accents), which often lead to a "cognitive-affective gap" during high-stakes guest interactions. However, staff effectively mitigate these challenges through "Identity Switching," predictive listening, and the disciplined application of the HEAT Method. The study concludes that specialized, context-specific training focusing on auditory sensitivity and service recovery diplomacy is essential for enhancing professional oracy in regional hospitality sectors.
IMPROVING EFL SPEAKING SKILLS THROUGH TRADITIONAL LENGKO-LENGKO GAMES Arviani, Vivin; Rahmiatin, Titin; Nasrullah, Rahmat; Indah, Tri Rusli
KLASIKAL : JOURNAL OF EDUCATION, LANGUAGE TEACHING AND SCIENCE Vol 7 No 3 (2025): Klasikal: Journal of Education, Language Teaching and Science
Publisher : Fakultas Keguruan dan Ilmu Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52208/klasikal.v7i3.1759

Abstract

Developing English speaking skills, particularly in fluency, comprehension, and vocabulary, remains a significant challenge for many English as a Foreign Language (EFL) learners, often compounded by low student motivation. This study investigates the efficacy of integrating a traditional game, Lengko-Lengko, as a culturally relevant pedagogical tool to address this issue. A one-group pretest–posttest pre-experimental design is employed with seventh-grade students (N=29, Class F) at a stated junior high school in Kendari. Quantitative data are collected through pre- and post-intervention speaking tests, assessed via a standardized rubric measuring fluency, vocabulary, grammar, and comprehension. Before conducting inferential analysis, a normality test using the Kolmogorov–Smirnov and Shapiro–Wilk methods indicates that both pre-test and post-test data are normally distributed (p > 0.05). The results also show a statistically significant improvement in overall speaking performance, with the mean score increasing from 23.31 (pre-test) to 33.97 (post-test), yielding a mean difference of 10.66 (p < .001). All assessed speaking sub-skills demonstrate notable gains, with vocabulary showing the highest improvement. These findings strongly suggest that the Lengko-Lengko game is an effective, engaging, and culturally grounded strategy for enhancing speaking proficiency in EFL classrooms. The study concludes by advocating for the incorporation of traditional games as interactive learning strategies to boost both motivation and oral communication skills.
Co-Authors Arviani, Vivin Ihya Ulumuddin, Ihya Nasrullah, Rahmat Rahmiatin, Titin