Moh. Yunus Agung Prayoga
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IMPLEMENTASI TOTAL QUALITY MANAGEMENT (TQM) DALAM MEMBANGUN KEPUASAN PELANGGAN Junaidi; Dina Mardiana Nur Hazanah; Lailatus Saadah; Raja Dewantara Putra; Moh. Yunus Agung Prayoga
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.1958

Abstract

Total quality management (TQM) or integrated quality management describes a focus on quality that drives the entire organization, from suppliers to consumers. TQM becomes a necessity for every company that wants to provide satisfaction to its customers. Talking about TQM is related to the quality that will be delivered to customers. In this case, quality is an activity of continuous improvement carried out to win competition. In addition, quality provides a stimulus for customers to establish a strong relationship with the company. With this quality, customer satisfaction can be increased, where the company can enhance pleasant customer experiences and minimize or eliminate unpleasant customer experiences. Therefore, for the implementation of TQM to achieve success, the company must have clear and directed guidelines so that the company's goals can be achieved.
ANALISIS PERAN BANK INDONESIA DALAM MENJAGA STABILITAS RUPIAH DI TENGAH PENGUATAN DOLAR AS TAHUN 2026 Moh. Yunus Agung Prayoga; Moh Choirul Rizki M HR; Moh Rifqi Syahbani; Irfan Maulana Firdaus; Achmarul Fajar
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 6 (2026): Jurnal Riset Multidisiplin Edukasi (Juni 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i6.2179

Abstract

This study aims to analyze the role of Bank Indonesia in maintaining the stability of the Indonesian Rupiah amid the strengthening of the United States Dollar (USD) in 2026. The appreciation of the USD, driven by the Federal Reserve's interest rate policy, global economic uncertainty, and increased demand for safe-haven assets, has put pressure on the currencies of developing countries, including the Rupiah. This research employs a qualitative descriptive method using a literature review and policy analysis approach. The study utilizes secondary data obtained from publications of Bank Indonesia, Statistics Indonesia (BPS), the Ministry of Finance, the International Monetary Fund (IMF), the World Bank, as well as various scientific journals and economic articles. The findings indicate that the strengthening of the USD contributed to the depreciation of the Rupiah, increased inflationary pressures, and affected trade and investment activities in Indonesia. To maintain Rupiah stability, Bank Indonesia implemented various policies, including foreign exchange market intervention, adjustments to the policy interest rate, optimization of monetary instruments, strengthening foreign exchange reserves, and stabilizing the domestic financial market. These policies were considered relatively effective in reducing exchange rate volatility and maintaining economic confidence. Therefore, strong coordination between Bank Indonesia and the government is essential to strengthen national economic resilience in response to evolving global economic dynamics.