Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal ComTech: Computer, Mathematics and Engineering Applications
Jufri, Wike Apryanto
Bina Nusantara University
Computer Science & IT Engineering Mathematics

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis dan Perancangan Sistem Interactive Voice Response (IVR) Berbasis Openvxi Menggunakan Asterisk Pada Hotel Sahid Jaya Kerta, Johan Muliadi; Jufri, Wike Apryanto; Nugroho, Alexander Aryo; Kurniawan, Andreas
ComTech: Computer, Mathematics and Engineering Applications Vol 1, No 2 (2010): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v1i2.2573

Abstract

The purpose of this study is to provide a deep understanding of technology of IVR (Interactive Voice Recognition) in OpenVXI based network using Asterisk, that help Sahid Jaya hotel to streamline communication with the guests, improving service and employee effectiveness. The methodology used is analysis which is through surveys, observation and interviews with the company and the design method by designing system from the existing needs analysis. The results obtained from this research is Communication System based in IVR OpenVXI can be applied to existing VoIP network, without disrupting the existing network. Some existing services can be supported with this system usage. Conclusions can be drawn is the use of IVR in the network using VoIP technology is the best solution to overcome the problems and needs of the hospitality which one of these is limited information guest cna get that can provided by non-operators and for support service improvement. 
Co-Authors Andreas Kurniawan, Andreas Johan Muliadi Kerta, Johan Muliadi Nugroho, Alexander Aryo