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All Journal JURNAL MANAJEMEN MOTIVASI
Lovita , Sherly
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Effect of Work Motivation and Job Satisfaction on Service Quality Among Employees of the Bulili Community Health Center, Palu City Lovita , Sherly; Natsir, Syahir; Wahyuni Adda, Harnida; Ega Nugraha, Mohammad
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.8839

Abstract

This study examines the effect of work motivation and job satisfaction on service quality at the Bulili Community Health Center, Palu City. The research addresses issues related to suboptimal service quality influenced by human resource factors. A quantitative approach with multiple linear regression analysis was applied to 83 respondents using questionnaires. The results show that work motivation and job satisfaction have a positive and significant effect, both partially and simultaneously, on service quality. The model explains 33% of the variance in service quality. These findings imply that enhancing employee motivation and job satisfaction is essential to improve service quality in public health services effectively. Keywords: Work Motivation, Job Satisfaction, Service Quality, Public Health Services, Employee Performance, Community Health Center, Human Resource Management  
Co-Authors Ega Nugraha, Mohammad Syahir Natsir Wahyuni Adda, Harnida