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All Journal Journal of Mathematics Instruction, Social Research and Opinion Jurnal Ilmiah Mizani: Wacana Hukum, Ekonomi Dan Keagamaan
Atika Atika
State Islamic University of North Sumatra
Humanities Education Languange, Linguistic, Communication & Media Mathematics Social Sciences

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The Influence of Knowledge, Perceptions, and E-Banking Facilities on Customer Interest in Using Bank Muamalat Products: Case Study at Bank Muamalat KCP Stabat Safrina Safitri; Atika Atika; Tuti Anggraini
Jurnal Ilmiah Mizani: Wacana Hukum, Ekonomi Dan Keagamaan Vol 8, No 1 (2021): April
Publisher : Faculty of Sharia (Islamic Law) at Fatmawati Sukarno State Islamic University Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29300/mzn.v8i1.4847

Abstract

This research aims to determine the influence of knowledge, perceptions, and e-banking facilities on customer interest in using Bank Muamalat products, focusing on Bank Muamalat KCP Stabat. The research method used was a survey by distributing questionnaires to Bank Muamalat KCP Stabat e-banking service customers. Customer knowledge about e-banking is measured through their understanding of the e-banking features offered by Bank Muamalat. Customer perceptions of e-banking are assessed from their views on security, comfort, and service reliability. E-banking facilities are checked based on availability and ease of customer access to services. It is hoped that the results of this research will provide a better understanding of the factors influencing customer interest in using Bank Muamalat products via e-banking. The implications of these findings can help Bank Muamalat KCP Stabat improve its e-banking services to attract more customer interest and increase their satisfaction with the bank's products.
Factors Influencing the Improvement of BPJS Ketenagakerjaan Product Inclusivity in Medan City Elna Sari Nasution; Atika Atika; Aqwa Naser Daulay
Journal of Mathematics Instruction, Social Research and Opinion Vol. 4 No. 4 (2025): December
Publisher : MASI Mandiri Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58421/misro.v4i4.797

Abstract

This study aims to analyze the influence of public literacy, program socialization, service quality, and facility accessibility on the enhancement of the inclusivity of BPJS Employment products in Medan City. The research employs a quantitative approach with associative analysis to examine the relationships among variables both simultaneously and partially. The research objects include participants and potential participants of BPJS Employment in Medan City, covering both formal and informal sectors. The sample consisted of 100 respondents determined through a random sampling technique. Data were collected using structured questionnaires distributed directly to the respondents. The results indicate that public literacy, program socialization, service quality, and facility accessibility have a positive and significant effect, both partially and simultaneously, on the inclusivity of BPJS Employment products. These findings suggest that higher levels of public literacy, more effective program socialization, better service quality, and easier access to facilities contribute to the improvement of BPJS Employment product inclusivity in Medan City. Therefore, an integrative and sustainable approach to these four factors serves as an essential strategy for expanding public participation in the national labor protection program.
Co-Authors Aqwa Naser Daulay Elna Sari Nasution Safrina Safitri Tuti Anggraini