Article Per Year (5 Year)
p-Index From 2021 - 2026
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This Author published in this journals
All Journal Siber Journal of Transportation and Logistics
Jusuf Roni Siahaan
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Effect of Internet of Things (IoT) and CEISA 4.0 System Reliability on Logistics Company Performance: The Mediating Role of Service Quality in Freight Forwarding Companies in Jakarta Jusuf Roni Siahaan; Siti Maemunah; Sofwan Farisyi; Eduard Alfian Syamsya; Rohana Sitanggang
Siber Journal of Transportation and Logistics Vol. 4 No. 1 (2026): (SJTL) Siber Journal of Transportation and Logistics (April - June 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v4i1.712

Abstract

This study analyzes the effect of Internet of Things (IoT) and CEISA 4.0 system reliability on logistics company performance, with service quality as a mediating variable in freight forwarding companies in Jakarta. A quantitative approach was applied using data from 288 CEISA 4.0 users, analyzed through SEM-PLS. The results show that IoT has a significant positive effect on both service quality and company performance. Meanwhile, CEISA 4.0 reliability has no significant direct effect on company performance but positively affects service quality. Furthermore, service quality mediates the relationship between IoT and company performance but does not mediate the effect of CEISA 4.0 reliability. These findings indicate that IoT plays a more critical role in improving logistics performance, while the effectiveness of CEISA 4.0 is still limited. Therefore, improving system reliability and service quality is essential to enhance company performance in the logistics sector.
Co-Authors Eduard Alfian Syamsya Sitanggang, Rohana Siti Maemunah Sofwan Farisyi