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All Journal Dinasti International Journal of Education Management and Social Science Dinasti International Journal of Digital Business Management Siber Journal of Transportation and Logistics
Sofwan Farisyi
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

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The Effect of Internet of Things (IoT) and CEISA 4.0 System Reliability on Logistics Company Performance: The Mediating Role of Service Quality in Freight Forwarding Companies in Jakarta Jusuf Roni Siahaan; Siti Maemunah; Sofwan Farisyi; Eduard Alfian Syamsya; Rohana Sitanggang
Siber Journal of Transportation and Logistics Vol. 4 No. 1 (2026): (SJTL) Siber Journal of Transportation and Logistics (April - June 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v4i1.712

Abstract

This study analyzes the effect of Internet of Things (IoT) and CEISA 4.0 system reliability on logistics company performance, with service quality as a mediating variable in freight forwarding companies in Jakarta. A quantitative approach was applied using data from 288 CEISA 4.0 users, analyzed through SEM-PLS. The results show that IoT has a significant positive effect on both service quality and company performance. Meanwhile, CEISA 4.0 reliability has no significant direct effect on company performance but positively affects service quality. Furthermore, service quality mediates the relationship between IoT and company performance but does not mediate the effect of CEISA 4.0 reliability. These findings indicate that IoT plays a more critical role in improving logistics performance, while the effectiveness of CEISA 4.0 is still limited. Therefore, improving system reliability and service quality is essential to enhance company performance in the logistics sector.
The Effect of Safety Knowledge and Safety Climate, Mediated by Safety Behavior and Management Support on Safety Performance Agus Salim; Sofwan Farisyi; Mustikasari Mustikasari
Dinasti International Journal of Digital Business Management Vol. 7 No. 4 (2026): Dinasti International Journal of Digital Business Management (June-July 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i4.6986

Abstract

The oil and gas industry is a sector with a high level of occupational safety risk, especially in marine operations involving various types of support vessels. The high potential for danger requires the implementation of an effective occupational safety and health (OSH) system, not only through policies and procedures, but also through the improvement of safety knowledge, safety climate, and safety behaviour of the crew. However, the occurrence of marine incidents shows that safety control efforts are not yet fully optimal. This study aims to analyse the influence of safety knowledge and safety climate on safety performance with safety behaviour as a mediating variable in marine operations management at Pertamina Subholding Upstream. This study uses a quantitative approach with a survey method targeting marine operation support ship crews. This study uses a quantitative approach with the Structural Equation Modelling–Partial Least Squares (SEM-PLS) method. Data was obtained through questionnaires distributed to crews involved in marine operations. The results of the study indicate that safety knowledge and safety climate have a positive effect on safety performance, with safety climate being the dominant factor. Safety knowledge and safety climate also have a positive effect on safety behaviour and management support. Furthermore, safety behaviour and management support are proven to act as mediating variables that strengthen the relationship between safety knowledge and safety climate on safety performance. These findings emphasize the importance of strengthening safety knowledge, creating a conducive safety climate, and consistent management commitment to continuously improve occupational safety performance in marine oil and gas operations
Personnel Competence and Maritime Transportation Safety Performance: The Mediating Roles of Bridge Resource Management, Education and Training, and Safety Facility Readiness in Ferry Crossing Operations Chandra Mardhika Saputra; HM Thamrin; Sofwan Farisyi; Nursery Alfaridi S. Nasution
Dinasti International Journal of Education Management and Social Science Vol. 8 No. 1 (2026): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v8i1.7255

Abstract

Maritime accidents in Indonesia remain dominated by human error, yet prior research has generally examined personnel competence, Bridge Resource Management (BRM), education and training, and safety facility readiness in isolation rather than within a single integrative model. This study addresses that gap by testing personnel competence as an antecedent of maritime transportation safety performance, both directly and indirectly through BRM implementation, education and training, and safety facility readiness as parallel mediators. A quantitative survey was conducted among 200 deck and engine officers serving on ferry vessels operating the Ketapang-Gilimanuk crossing, analyzed using Partial Least Squares Structural Equation Modeling. All eight hypothesized direct relationships were supported, and personnel competence significantly influenced education and training, which in turn strongly shaped both BRM implementation and safety facility readiness. Mediation testing showed that BRM implementation and education and training significantly transmitted the effect of personnel competence on safety performance, whereas safety facility readiness did not. A Focus Group Discussion clarified this finding, showing that standardized technical safety requirements leave limited variance for facility readiness to function as a differentiating mechanism, whereas human and organizational factors do. The novelty of this study lies in an integrative human resource readiness model in which education and training functions as the dominant conversion mechanism linking personnel competence to maritime safety performance.
Co-Authors Agus Salim Chandra Mardhika Saputra Eduard Alfian Syamsya HM Thamrin Jusuf Roni Siahaan Mustikasari Mustikasari Nursery Alfaridi S. Nasution Sitanggang, Rohana Siti Maemunah