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All Journal Journal of Management and Entrepreneurship Research Aksaqila International Humanities and Social Sciences [AIHSS] Journal
Muhammad Sirojuddin Amin
Universitas Islam Malang, Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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The Moderating Role Of Gender On The Influence Of Work Life Balance And Job Satisfaction On Employee Engagement (A Study Of Generation Z Employees In Malang City) Siti Hotijah; Pardiman Pardiman; Muhammad Sirojuddin Amin
Aksaqila International Humanities and Social Sciences [AIHSS] Journal Vol. 5 No. 1 (2026)
Publisher : Aksaqila International Humanities and Social Sciences [AIHSS] Journal

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Abstract

This study aims to examine the effects of work-life balance and job satisfaction on employee engagement among Generation Z employees in Malang City and to test the moderating role of gender in these relationships. A quantitative explanatory approach was employed using a survey method involving 400 respondents selected through purposive sampling. Data were collected using a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS software. The results reveal that both work-life balance and job satisfaction have positive and significant effects on employee engagement. However, gender does not moderate the relationships between work-life balance, job satisfaction, and employee engagement. These findings suggest that employee engagement among Generation Z is primarily driven by work-life balance and job satisfaction rather than gender differences. The study implies that organizations should prioritize human resource policies that promote work-life balance and enhance job satisfaction to strengthen employee engagement, particularly among Generation Z employees in the contemporary work environment
Enhancing Salesforce Performance through Knowledge Sharing and Customer Orientation: The Mediating Role of Self-Efficacy Muhammad Sirojuddin Amin; Alfian Budi Primanto
Journal of Management and Entrepreneurship Research Vol. 7 No. 2 (2026)
Publisher : Universitas Islam Nahdlatul Ulama Jepara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34001/jmer.2026.6.07.2-107

Abstract

Objective: This study examines the influence of knowledge sharing and customer orientation on salesforce performance through the mediating role of self-efficacy among restaurant salespeople in Indonesian MSME settings, addressing the psychological mechanisms linking these antecedents to performance and the potential for overconfidence bias. Research Design & Methods: A quantitative approach used questionnaires distributed to 380 restaurant salespeople (frontliners, waiters/waitresses, and cashiers) in Malang Raya, selected through purposive and convenience sampling; data were analyzed using Partial Least Squares Structural Equation Modelling (PLS-SEM). Findings: Customer orientation has a positive and significant direct effect on salesforce performance, while knowledge sharing has no significant direct effect. Both knowledge sharing and customer orientation positively influence self-efficacy; however, self-efficacy negatively and significantly affects salesforce performance and negatively mediates the effects of knowledge sharing and customer orientation on performance, indicating overconfidence bias. Implications & Recommendations: Restaurant MSME management should prioritize customer orientation while carefully managing knowledge sharing programs, and must monitor and calibrate employee self-efficacy to prevent overconfidence. Training should incorporate objective feedback, realistic goal setting, and adaptive selling development so self-efficacy remains motivating rather than complacency-inducing. Contribution & Value Added: This study challenges the conventional positive assumption of Social Cognitive Theory on self-efficacy, showing empirically that self-efficacy can negatively influence performance through overconfidence bias, extending the theory into Indonesia's food and beverage MSME context and offering original empirical evidence and managerial insight.
Co-Authors Alfian Budi Primanto Pardiman Pardiman Siti Hotijah