Garuda - Garba Rujukan Digital

Facilities and Infrastructure Governance in Supporting Service Performance at the Department of Manpower, Cooperatives, and SMEs of North Minahasa Regency Demsi Y. Lempas; Goinpeace H. Tumbel; Steven V. Tarore
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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This article develops a journal-style synthesis of Demsi Yohan Lempas's thesis on facilities and infrastructure governance in supporting service performance at the Department of Manpower, Cooperatives, and SMEs of North Minahasa Regency. The study addresses a practical problem in local public administration: regional apparatus organizations are required to deliver faster, more accountable, and increasingly digital services, yet many of the physical and technological assets that support those services remain insufficient, damaged, or administratively managed rather than strategically optimized. Using a qualitative descriptive design, the original thesis collected data through interviews, observation, and documentation involving officials of the department and related asset management actors. This article reorganizes the thesis into an academic journal format modeled after the Sammy IJITE article, while preserving the empirical core of the thesis. The findings show that Regional Government Asset (Barang Milik Daerah/BMD) management has been implemented through planning, procurement, utilization, maintenance, and administration, but it has not yet reached an optimal level. Planning is still not fully based on real service needs, procurement is constrained by budget limitations, utilization is affected by damaged and idle assets, maintenance remains reactive, and administration is weakened by data inconsistency and limited digital integration. The most important inhibiting factors are limited human resources, insufficient budget, inadequate facilities and infrastructure, and weak integrated management systems. The article argues that facilities and infrastructure should not be treated as passive office equipment, but as strategic service capacity. Strengthening requires needs-based planning, priority-based budgeting, preventive maintenance, digital inventory, improved human resource capacity, and service-oriented monitoring. The study contributes to public administration literature by showing how asset governance directly shapes local service performance in the fields of employment, cooperatives, and SME development.

Implementation of Budgetary Policy for Stunting Management in Wangurer Village, South Likupang District, Indonesia Fransye D. Talumantak; Steven V. Tarore; Laurens L. Bulo
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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This article develops a journal-style reconstruction of Fransye David Talumantak’s thesis on the implementation of budgetary policy for stunting management in Wangurer Village, South Likupang District, North Minahasa Regency, Indonesia. The study focuses on the procurement and distribution of supplementary feeding (PMT) financed through village funds and analyzes the determinant factors shaping implementation quality. Using a qualitative descriptive design, the original thesis gathered data through in-depth interviews, observation, and document analysis involving the village head, village secretary and finance officer, the chair of the village women’s movement, posyandu cadres, health workers from the local health center, community figures, and families with children at risk of stunting. The article reorganizes the thesis into a journal manuscript modeled on the structure of the Sammy article supplied by the user while preserving the empirical substance of the original research. The findings show that the policy has been implemented procedurally through budget allocation, budget utilization, food procurement, monthly distribution, and field assistance. Stunting has been recognized as a priority in the village budget and discussed through participatory village deliberation. Nevertheless, implementation remains only partially effective. Budget decisions are still dominated by administrative logic rather than detailed nutritional evidence; the quality of supplementary food is shaped not only by technical health considerations but also by local bargaining in village meetings; distribution is highly dependent on budget disbursement; beneficiary validation and household-level monitoring remain weak; and supervision is still largely administrative rather than performance-based. Four determinant factors stand out: budget governance, technical nutritional capacity, distribution and targeting mechanisms, and collaboration plus supervision across actors. The article argues that village-level stunting policy cannot be judged only by budget absorption or formal compliance. Its effectiveness depends on whether financial planning, nutrition expertise, targeting accuracy, cross-sector coordination, and community oversight are integrated into one implementation system. Strengthening should therefore focus on evidence-based budgeting, continuous cadre training, flexible and data-based distribution, structured monitoring of food consumption, and participatory accountability mechanisms. The study contributes to public administration literature by showing that village fund policy for stunting reduction is not merely a fiscal question, but a governance issue involving implementation capacity, local politics, intersectoral coordination, and community trust.

Implementing Corporate Social and Environmental Responsibility Policy in North Minahasa Regency, Indonesia Donal Tintingon; Sisca Beatrix Kairupan; Steven V. Tarore
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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The study examines how the policy is implemented through planning, program execution, coordination, reporting, monitoring, and evaluation, and identifies the determining factors affecting its effectiveness. The original thesis used a descriptive qualitative design and gathered data through interviews, observation, and documentation involving the TJSLP Forum, local government agencies, corporate representatives, and community beneficiaries. This article reorganizes those findings into a full journal manuscript modeled on the structure of a contemporary policy journal article and strengthens the analysis through thesis-based tables and field documentation photographs. The findings show that TJSLP implementation in North Minahasa has moved beyond symbolic regulation but remains suboptimal. In the planning dimension, most programs are still dominated by internal corporate design and are not fully integrated with RPJMD and RKPD priorities. In the implementation dimension, TJSLP activities remain largely charity-oriented and short-term, with limited emphasis on community empowerment and environmental sustainability. In the coordination dimension, the TJSLP Forum already exists as a formal platform, yet company participation, cross-sector synchronization, and community involvement remain uneven. In the reporting and accountability dimension, company compliance is inconsistent, reporting procedures are not standardized, and evaluation is still focused more on outputs than on outcomes and impacts. The determining factors shaping implementation include corporate commitment and compliance, institutional capacity of the TJSLP Forum, weak integration between TJSLP and regional development planning, and limited supervision and accountability mechanisms. The article argues that strengthening operational rules, performance-based reporting, collaborative planning, and institutional capacity is essential if TJSLP is to evolve from a fragmented charity into a strategic instrument of sustainable regional development. The study contributes to public administration literature by demonstrating that local TJSLP policy effectiveness depends not only on legal mandates but also on governance integration, stakeholder commitment, and the institutionalization of collaborative accountability.

Implementing Regional Early Warning Policy to Sustain Social Stability in North Minahasa Regency, Indonesia Sammy C. S. Rompis; Fitri H. Mamonto; Steven V. Tarore
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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The study addresses the need for a more effective early detection and early prevention system in a socially plural district whose stability is strategically important for governance, investment, tourism, and intergroup harmony. Using a qualitative descriptive design, the original thesis collected data through in-depth interviews, observation, and document analysis involving officials of the Regional National Unity and Politics Agency (Kesbangpol), the Early Warning Community Forum (FKDM), interfaith actors, security institutions, district-level officials, and community leaders. The present article reorganizes the thesis into a full academic journal article and highlights the empirical findings through adapted tables and thesis-based figures. The findings indicate that the early warning policy has been implemented, but its performance remains suboptimal. Institutionally, Kesbangpol has carried out coordination, early detection, conflict mapping, and communication functions. However, implementation is constrained by limited human resources, insufficient budget, weak cross-sector coordination, limited analytical capacity, uneven public participation, and the absence of an integrated digital information system. The role of FKDM as a strategic community partner also remains underdeveloped due to limited training and operational support. At the same time, the policy benefits from several supportive factors, including local government commitment, a relatively strong regulatory foundation, collaboration with TNI and the Police, the influence of community and religious leaders, and local socio-cultural values that emphasize solidarity. The article argues that policy strengthening should move beyond formal compliance toward a collaborative, capacity-building, and digital governance model. It proposes an integrated strengthening strategy that combines institutional clarification, competency development, community-based reporting, and digital early warning infrastructure. The study contributes to the public administration literature by showing that regional early warning policy in plural local settings is not only a matter of legal design but also of implementation capacity, trust, inter-organizational coordination, and the ability to translate preventive governance into routine practice.

Effectiveness of the Village Financial Information System in Supporting Village Financial Governance in Werot Village, North Minahasa Regency, Indonesia Susana Kaunang; Julien Biringan; Steven V. Tarore
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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The study addresses the growing demand for transparent, accountable, orderly, and digitally supported village financial governance. Using a qualitative descriptive design, the article collected data through interviews, observation, and documentation involving village officials, financial operators, planning actors, village assistants, and subdistrict officials. The findings indicate that Siskeudes has supported a more structured and standardized financial administration process, but it has not yet operated with full effectiveness. Delayed data entry, errors in administration, repeated report corrections, late submission, limited public transparency, and dependence on a few technical users continue to constrain the system. The main inhibiting factors include uneven human resource capacity, inadequate technological infrastructure, weak administrative discipline, limited internal coordination, insufficient contextual guidance and supervision, and difficulty adapting to regulatory changes. The article argues that Siskeudes should be understood as a socio-technical governance system rather than merely a software application. Its effectiveness depends on the alignment of people, procedures, technology, data, leadership, and accountability culture. The article proposes an integrated strengthening strategy consisting of continuous capacity building, infrastructure improvement, workflow discipline, collective coordination, contextual supervision, and citizen-friendly transparency. The study contributes to public administration literature by demonstrating that digital village financial governance requires not only regulatory compliance but also organizational learning and institutional readiness.

Complaint Service Delivery through SAPA 129 at the Regional Technical Implementation Unit for Women and Child Protection in North Sulawesi Province Graceiella R. Tadung; Evi E. Masengi; Steven V. Tarore
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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The study focuses on the low use of the SAPA 129 digital complaint channel in comparison with direct reporting, even though violence against women and children remains a serious public issue, and digital complaint services are expected to provide safer, faster, and more accessible reporting mechanisms. Using a descriptive qualitative approach, the original research gathered data through interviews, observation, and documentation involving provincial officials, UPTD PPA personnel, SAPA 129 operators, service users, and community representatives. This research reorganizes the research result into the structure of an academic journal research and strengthens the presentation of findings through adapted tables and research result-based figures. The findings show that the service has functioned relatively well in terms of officer responsiveness and service procedure. Officers are able to receive complaints, verify identity and chronology, conduct initial assessment, and direct follow-up according to the needs of victims. Nevertheless, the use of SAPA 129 remains very low because public knowledge of the service is limited, socialization is uneven and intermittent, some users still prefer face-to-face interaction, the number of operators is insufficient, and internet connectivity sometimes disrupts the digital service process. The study argues that SAPA 129 should not be treated merely as a technological channel, but as a human-centered protection service that requires a communication strategy, adequate staffing, reliable infrastructure, inter-agency coordination, privacy assurance, and a hybrid service model. Strengthening the service, therefore, requires simultaneous improvement in outreach, staff capacity, digital infrastructure, case-management coordination, and community trust

Digital Administrative Services through E-Office in the Regional Secretariat of North Sulawesi Province Indra F. Sarundajang; Evi E. Masengi; Steven V. Tarore
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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This research analyzes the implementation of digital administrative services through E-Office in the Regional Secretariat of North Sulawesi Province. The study uses a descriptive qualitative approach to examine service capability, service optimality, user satisfaction, and determinant factors influencing digital administrative performance. Data were obtained through observation, interviews, and documentation, and analyzed through data condensation, data display, and conclusion drawing. The findings show that E-Office has improved the management of official documents, dispositions, incoming letters, and outgoing letters by making processes more orderly, faster, and more traceable. Nevertheless, the service has not yet reached optimal quality because of unstable internet connectivity, aging devices, uneven employee competence, dependence on specific operators, limited user access, delayed information updates, and inconsistent standard operating procedure implementation. Users generally feel assisted by the system, but satisfaction remains uneven because document status and completion time are not always clear. The determining factors include technological infrastructure, human resource quality, system advantages, and procedural consistency. Strengthening infrastructure, continuous training, system improvement, and procedure enforcement are required to create a more effective, efficient, transparent, and accountable digital administrative service

Fiscal Incentive Policy Implementation for Compliant Taxpayers in Optimizing Local Own-Source Revenue in North Minahasa Regency, Indonesia Christian A. Katuuk; Joseph Philip Kambey; Steven V. Tarore
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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This article examines the implementation of a fiscal incentive policy for compliant taxpayers as a strategy for optimizing local own-source revenue in North Minahasa Regency, Indonesia. The study is positioned within public administration, local fiscal governance, taxpayer compliance, and policy implementation scholarship. Using a qualitative descriptive design, data were collected through interviews, documentation, and secondary data review involving regional leaders, revenue agency officials, technical tax officers, and stakeholders related to local tax administration. The findings show that the fiscal incentive policy has been developed through a systematic sequence of policy formulation, administrative and legal review, taxpayer database preparation, determination of compliance criteria, socialization, and technical execution. The policy has a positive strategic role because it shifts local tax administration from a predominantly punitive approach toward a more persuasive, service-oriented, and motivational approach. However, implementation has not yet reached optimal effectiveness. The main constraints include inadequate taxpayer data validity, uneven socialization, limited human resource capacity, insufficient operational infrastructure, weak standard operating procedures, and incomplete technical guidelines. The article argues that fiscal incentives can support voluntary compliance and PAD optimization only when they are supported by accurate data, institutional coordination, consistent communication, clear procedures, and monitoring systems. The study contributes to public administration literature by demonstrating that local revenue innovation depends not only on regulatory authority but also on administrative readiness, public trust, service quality, and behavioral compliance mechanisms.

Implementation of Stunting Management Policies in Minahasa Regency Vanda Sarundajang; Steven V. Tarore; Devie S. R. Siwij
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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This article analyzes the implementation of stunting management policies in Minahasa Regency. The study uses a descriptive qualitative approach to examine the policy process, the delivery of health services, community empowerment, health-supporting infrastructure, and determinant factors influencing policy performance. Data were obtained through observation, in-depth interviews, and documentation involving local government actors, district and village officials, health workers, community cadres, and community representatives. The analysis follows an interactive qualitative model consisting of data condensation, data display, and conclusion drawing. The findings show that stunting management has been implemented through structured planning, primary-health-service mechanisms based on puskesmas and posyandu, food supplementation, maternal and child health monitoring, community education, and village-level support. However, the implementation has not yet achieved full effectiveness because cross-sector integration remains weak, community participation is uneven, infrastructure and data quality are still limited, and program execution often depends on the capacity and commitment of local implementers. Determinant factors include policy communication, human and financial resources, bureaucratic coordination, implementer disposition, and socio-economic conditions. The article argues that stunting policy implementation requires stronger convergence governance, integrated local data, continuous cadre capacity building, culturally grounded health communication, and a family-centered service model that links specific nutrition interventions with sensitive interventions in sanitation, poverty reduction, education, and local economic empowerment.

Governance of Leadership Materials and Communication in Regional Leader Speech Preparation: A Qualitative Study at a Provincial Leadership Administration Bureau Julfikar C. Pasambuna; Steven V. Tarore; Laurens L. Bulo
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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This article examines the governance of leadership materials and communication in the preparation of regional leader speeches at a provincial leadership administration bureau. Leadership speeches are not merely ceremonial texts; they are instruments of public administration through which government priorities, development achievements, policy directions, and public values are communicated. The study uses a descriptive qualitative approach because the phenomenon is embedded in administrative routines, inter-unit coordination, data provision, staff competence, and agenda dynamics. Data were collected through observation, in-depth interviews with officials and staff involved in speech preparation, and documentation of schedules, organizational structures, speech materials, and supporting administrative records. The analysis is organized around five indicators: activity coordination, schedule planning, data sources for speech materials, composing apparatus, and contingency of leader attendance. The findings show that the speech preparation process has been supported by a formal organizational structure and highly committed personnel, yet it has not functioned optimally as an integrated governance system. Coordination still relies on informal communication channels, schedule changes frequently occur at short notice, data from regional apparatus organizations are often late or not standardized, writing competence is uneven, and changes in leader attendance often result in unused or repeatedly revised materials. The discussion shows that effective leadership communication requires the integration of bureaucratic order, performance orientation, public service values, and communication quality. The article recommends strengthening standard operating procedures, developing a real-time agenda and material management system, institutionalizing data submission standards, and improving civil servant competence in public communication and speechwriting.

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