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All Journal Dia: Jurnal Administrasi Publik Bulletin of Social Studies and Community Development
Tito Mariano Yesayabela
Universitas Hang Tuah
Humanities Decision Sciences, Operations Research & Management Social Sciences

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EFFECTIVENESS MODEL OF MUNCAR PORT PUBLIC SERVICES: ANALYSIS OF PUBLIC SERVICE QUALITY Tito Mariano Yesayabela; Aditya Tri Agustian; Ayu Wulandari Gunawan; Lunariana Lubis; Anma Sofyan Wahyudi
DIA: Jurnal Administrasi Publik Vol. 24 No. 1 (2026): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

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Abstract

Bureaucratic fragmentation in licensing poses a direct threat to the livelihoods of vulnerable fishermen at Muncar Port. A One-Stop Integrated Service (PTSP) model was implemented in 2021 to resolve this fragmentation. This study aims to quantitatively measure the effectiveness of this PTSP model from the user (fishermen) perspective. The research employed a quantitative descriptive design, surveying 30 fishermen selected via accidental sampling. Data was collected using a questionnaire structured on the five SERVQUAL dimensions (Tangibles, Reliability, Responsiveness, Assurance, Empathy) and analyzed using descriptive statistics. The findings indicate the model is only "fairly effective". While Reliability for simple administrative tasks is functional, the service is undermined by highly polarized Tangibles (good office aesthetics vs. poor functional access). Furthermore, results show significant deficits in Responsiveness (linked to technology adoption barriers), Assurance (lack of multi-jurisdictional staff competency), and Empathy (a "striking failure" in complaint handling). The study concludes that the PTSP achieves only moderate effectiveness, operating as a "technically proficient 'permit factory'" that remains fundamentally misaligned with its vulnerable user base and fails in the critical human dimensions of service.
Stakeholder Collaboration in Sustainable Marine Tourism Development at Pulau Merah Beach, Indonesia: A Literature Review Lunariana Lubis; Tito Mariano Yesayabela; M. Husni Tamrin; Deasy Arieffiani; Ahmad Haruna Abubakar
Bulletin of Social Studies and Community Development Vol 5, No 3 (2026): Bulletin of Social Studies and Community Development
Publisher : Institute of Multidisciplinary Research and Community Service

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61436/bsscd/v5i3.pp312-326

Abstract

This systematic literature review examines stakeholder collaboration in sustainable marine tourism development at Pulau Merah Beach, Banyuwangi, by identifying structural barriers to effective collaborative governance and proposing an integrated management model to ensure long-term socio-ecological sustainability. Employing a Systematic Literature Review (SLR) methodology guided by the PRISMA 2020 framework, this study synthesizes peer-reviewed literature published over the past decade (2014–2025). The data were synthesized through the theoretical lenses of Interpretive Structural Modeling (ISM) and Collaborative Governance Theory. The main findings reveal that Pulau Merah's current governance architecture is inherently multijurisdictional and highly fragmented into a complex, six-tier institutional hierarchy. This fragmentation creates overlapping authority among key entities such as DISBUDPAR, BAPPEDA, and Perhutani, exacerbated by a critical deficit of micro-level Standard Operating Procedures (SOPs). Consequently, this administrative friction inadvertently prioritizes mass tourism volume over necessary ecological carrying capacity limits. Furthermore, while strong facilitative executive leadership successfully accelerated initial tourism development, it has fostered a delegative democracy that weakens legislative checks and balances, thereby posing systemic risks to long-term institutional continuity. In conclusion, addressing these structural vulnerabilities requires a fundamental institutional reconfiguration. The study concludes that policymakers must establish an Integrated Destination Management Organization (DMO) to consolidate administrative mandates and eliminate jurisdictional overlaps. This must be accompanied by enforceable SOPs with strict ecological limits and a cross-sectoral trust fund mechanism to sustainably finance grassroots conservation efforts driven by local communities.Keywords: Collaborative Governance; Marine Tourism; Destination Management Organization; Carrying Capacity.
Co-Authors Aditya Tri Agustian Ahmad Haruna Abubakar Anma Sofyan Wahyudi Ayu Wulandari Gunawan Deasy Arieffiani Lunariana Lubis M. Husni Tamrin