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All Journal Jurnal Informatika Ekonomi Bisnis International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Informatika Ekonomi Bisnis
Mutiara Maulina Arzakiyah
Universitas Maritim Raja Ali Haji
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education

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Impact of Human Capital-Based Service Quality: A Comparative Study of Visit Levels Before and After HR Optimization Imalinda Deryane; Ezky Tiyasiningsih; Mutiara Maulina Arzakiyah
Jurnal Informatika Ekonomi Bisnis Vol. 8, No. 2 (June 2026)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v8i2.1423

Abstract

This research investigates the strategic impact of human resource capacity building on patron engagement through a comparative analytical framework. Employing a quantitative methodology with an action research design, the study evaluates the efficacy of managerial interventions at the Bintan Regency Library. The empirical analysis was conducted on visit statistics from 80 sample units, utilizing the Paired Sample T-Test to measure comparative outcomes post-intervention. The findings demonstrate a substantial increase in visit volumes, evidenced by a mean growth of 3.80 points, representing a 131.03% escalation. Statistical verification yielded a significance value of 0.000, confirming the acceptance of the alternative hypothesis. This study concludes that the optimization of human capital serves as a critical determinant in enhancing institutional performance and fostering a dynamic public literacy ecosystem.
Impact of Human Capital-Based Service Quality: A Comparative Study of Visit Levels Before and After HR Optimization Imalinda Deryane; Ezky Tiyasiningsih; Mutiara Maulina Arzakiyah
Jurnal Informatika Ekonomi Bisnis Vol. 8, No. 2 (June 2026)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v8i2.1423

Abstract

This research investigates the strategic impact of human resource capacity building on patron engagement through a comparative analytical framework. Employing a quantitative methodology with an action research design, the study evaluates the efficacy of managerial interventions at the Bintan Regency Library. The empirical analysis was conducted on visit statistics from 80 sample units, utilizing the Paired Sample T-Test to measure comparative outcomes post-intervention. The findings demonstrate a substantial increase in visit volumes, evidenced by a mean growth of 3.80 points, representing a 131.03% escalation. Statistical verification yielded a significance value of 0.000, confirming the acceptance of the alternative hypothesis. This study concludes that the optimization of human capital serves as a critical determinant in enhancing institutional performance and fostering a dynamic public literacy ecosystem.
IMPROVING FISHERMEN'S WELFARE THROUGH ACCESS TO MICROFINANCE: AN ANALYSIS FROM A FINANCIAL LITERACY PERSPECTIVE Nurul Yusyawiru; Jaya Dwi Nurcholis; Putri Yuliandari; Mutiara Maulina Arzakiyah
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 3 (2026): FEBRUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18940172

Abstract

Research Aims: This study aims to evaluate and scrutinize the overall efficacy of financial inclusion initiatives, specifically microfinance programs and financing decisions, in improving the welfare of fishermen. The focus of this study is on the role of behavior, knowledge, and financial stability in increasing the assessing the transformative outcomes of financial integration and financing decisions on fishermen's welfare. Design/methodology/approach: This study used a population of fishermen in the Riau Islands who utilize microfinance programs. Adopting a quantitative approach, this research utilized survey-based methods to gather data from 150 participants. These individuals were selected through a purposive sampling strategy, and the resulting data were processed using Partial Least Squares Structural Equation Modeling (PLS-SEM) via the SmartPLS application. Research Findings: This research proves that financial literacy significantly improves financial inclusion and the quality of funding decisions. In addition, financial behavior and stability have been shown to encourage financial inclusion, although financial stability actually reduces fishermen's dependence on external debt. Overall, financial inclusion and appropriate funding decisions are key determinants in improving the welfare of fishermen Theoretical Contribution/Originality: This research differentiates itself through the development of a holistic model that uniquely integrates financial literacy, behavior, and stability into one unified framework to comprehensively explain the welfare of fishers. The specific focus on maritime communities in the Riau Islands gives it an advantage over other general research because it is able to formulate contextual solutions to the erratic fishermen's income cycle
Co-Authors Imalinda Deryane Jaya Dwi Nurcholis Nurul Yusyawiru Putri Yuliandari Tiyasiningsih, Ezky