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All Journal Samvada: Jurnal Riset Komunikasi, Media, dan Public Relation Journal of Librarianship and Information Science
I Wayan Wijanaraga
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Religion Humanities Languange, Linguistic, Communication & Media Social Sciences

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Evaluasi Kepuasan Pemustaka Terhadap Layanan Perpustakaan IPDN Kampus NTB: Studi Tahun 2025 I Wayan Wijanaraga; I Ketut Bayu Pawana
THE LIGHT : Journal of Librarianship and Information Science Vol. 5 No. 2 (2025): THE LIGHT : Journal of Librarianship and Information Science
Publisher : UIN Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/light.v5i2.14477

Abstract

This study is motivated by the importance of evaluating user satisfaction as part of the effort to improve library service quality in higher education institutions, particularly at IPDN NTB Campus. In an era of governance that demands transparency and accountability, user satisfaction has become a key indicator within the internal quality assurance system (SPMI) and serves as a basis for formulating service development policies. The aim of this research is to measure the level of user satisfaction with the library services at IPDN NTB Campus in 2025, analyze trends in comparison with previous periods (2018, 2021, 2022, and 2024), and identify aspects that need improvement. The study employed a descriptive quantitative survey method using a questionnaire based on nine elements of public service standards issued by the Ministry of Administrative and Bureaucratic Reform (Kementerian PAN-RB), including procedures, requirements, service time, cost/tariffs, service products, staff competence, staff behavior, facilities/infrastructure, and complaint handling. Data were analyzed quantitatively to obtain the average User Satisfaction Index (IKP) score for each element and its trend over time. The results indicate that, overall, the library services at IPDN NTB Campus in 2025 are rated as excellent. Eight out of nine service elements showed an increase in score compared to previous periods, with the highest achievement in the cost/tariff element (3.8732) and the lowest in the facilities/infrastructure element (3.5915), which experienced a slight decrease from the previous year but remained in the “excellent” category. Longitudinal comparisons highlight continuous improvements in procedural aspects, service speed, librarian competence, and responsiveness to feedback. These findings confirm the effectiveness of the implemented service quality improvement strategies and provide an empirical basis for formulating action plans and developing more adaptive, innovative, and sustainable library services.
Relasi Media Komunikasi Hibrid, Otoritas Adat, dan Solidaritas Religius Dalam Banjar Hindu di Kota Mataram I Wayan Wijanaraga; Joko Prayitno
Samvada : Jurnal Riset Komunikasi, Media, dan Public Relations Vol 5 No 1 (2026): Vol 5 No 1 (2026): Samvada, Mei 2026
Publisher : IAHN Gde Pudja Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53977/jsv.v5i1.4070

Abstract

This study aims to analyze the transformation of communication media within Banjar Gria Hita Pagutan Barat, Mataram City, and its implications for customary authority and religious solidarity in the Hindu community. Employing a qualitative approach with a case study design, data were collected through participatory observation, in-depth interviews, and documentation. Data analysis was conducted through the stages of reduction, presentation, and conclusion verification. The findings reveal that banjar communication has evolved into a hybrid system that integrates digital media—particularly WhatsApp Groups—with traditional media such as paruman and bulletin boards. WhatsApp Groups serve to accelerate information dissemination, enhance coordination, and broaden community participation, while traditional media continue to function as sources of customary legitimacy and spaces for building social consensus. The integration of these media strengthens social cohesion, sustains the values of menyama braya and gotong royong, and supports the socio-religious life of the Hindu community. The study underscores that digitalization does not displace the role of customary institutions; rather, it reinforces them through adaptive communication practices. This research offers the concept of hybrid communication as a model for integrating technology, tradition, and spirituality within contemporary Hindu communities. Keywords: hybrid communication; Hindu banjar; customary authority; digital media; religious solidarity.
Co-Authors I Ketut Bayu Pawana Joko Prayitno