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All Journal Jurnal Ekonomi Manajemen Sistem Informasi
Yafi Raihan Fanshuria
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Economics, Econometrics & Finance

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Increasing Import and Export Tonnage Through Sustainable Services and TMS Utilization Basri Fahriza; Apsada Juhri; Yafi Raihan Fanshuria; Reyhan Rizqi Ressananta
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8543

Abstract

This study analyzes the effect of service continuity and the use of Transportation Management System (TMS) on increasing import and export tonnage at PT DHL Global Forwarding Indonesia. As part of DHL Global, the company focuses on providing consistent service and implementing TMS technology to improve operational efficiency. The results show that service continuity increases customer loyalty, while TMS contributes to operational optimization and cost savings, which together drive an increase in import and export tonnage. This study provides important insights to strengthen the company's operational performance and competitive position in the global market.
Co-Authors Apsada Juhri Basri Fahriza Reyhan Rizqi Ressananta