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All Journal Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmu Manajemen Terapan (JIMT) Annals of Human Resource Management Research Jurnal Siber Multi Disiplin
Basri Fahriza
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Increasing Import and Export Tonnage Through Sustainable Services and TMS Utilization Basri Fahriza; Apsada Juhri; Yafi Raihan Fanshuria; Reyhan Rizqi Ressananta
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8543

Abstract

This study analyzes the effect of service continuity and the use of Transportation Management System (TMS) on increasing import and export tonnage at PT DHL Global Forwarding Indonesia. As part of DHL Global, the company focuses on providing consistent service and implementing TMS technology to improve operational efficiency. The results show that service continuity increases customer loyalty, while TMS contributes to operational optimization and cost savings, which together drive an increase in import and export tonnage. This study provides important insights to strengthen the company's operational performance and competitive position in the global market.
Accessibility of Sekupang Port in Increasing The Level of Tourist Visits to Batam Basri Fahriza; Lut Mafrudoh; Lintang Arya Bimo; Chaidir Musalam Rizkitha
Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jsmd.v3i4.831

Abstract

The purpose of this study was to determine how much accessibility of Sekupang port in increasing tourist visits to Batam Island. The method used is to use qualitative methods with the Miles and Huberman interactive analysis model using four stages, namely; data collection, data reduction, data presentation and conclusions. The result obtained is that Sekupang Port has a close distance to Singapore but, this port is far from tourist centers in Batam because it is far from urban areas. And the ship route at Sekupang port is still 13 routes, previously there were 20 routes. Therefore, tourist visits through the port of Sekupang are not too crowded because they are inferior to other ports in Batam with locations closer to the city center and tourist attractions, even though the ticket prices offered are the same and the facilities and services themselves have accumulated.
Pengaruh Kepemimpinan Melayani Dan Organisasi Pembelajar Melalui Kompetensi terhadap Kinerja Karyawan Pada Perusahaan Pelayaran Jakarta Handini Salsabila; Edhie Budi Setiawan; Basri Fahriza; Nursery Alfaridi; Prasadja Ricardianto
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6676

Abstract

XYZ Shipping Company is engaged in the shipping line industry and is responsible for managing vessel scheduling with several shipping agents and internal departments in sea transportation operations. Some employees perceive that the lack of servant leadership practices has an impact on employee performance, thereby requiring further study to assess its influence. This research aims to analyze the effect of servant leadership and learning organization on employee performance through competence as a mediating variable at XYZ Shipping Company in Jakarta. This study uses a quantitative approach with 120 employee respondents. Data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method. The results show that servant leadership and learning organization have a significant effect, both directly and indirectly through competence, on employee performance. These findings emphasize the importance of implementing servant leadership to strengthen competence and develop a learning organization culture that contributes to improving employee performance in the maritime transportation sector.
Determining the performance of public sector organizations: An analysis of competence, motivation, career paths, and compensation through job satisfaction Sismiati Sismiati; Primadi Candra Susanto; Aang Gunawan; Basri Fahriza
Annals of Human Resource Management Research Vol. 5 No. 4 (2025): December
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i4.3365

Abstract

Purpose: The purpose of this study is to examine the influence of competence, motivation, career path, competence, and job satisfaction on organizational performance in public sector companies in Indonesia. Methodology: This study employs a descriptive qualitative approach using a comparative literature review method. Data were collected from previous relevant studies obtained through reputable academic databases, including Thomson Reuters, Springer, Taylor & Francis, Scopus, Emerald, Elsevier, Sage, Web of Science, Sinta 2–5 Journals, DOAJ, EBSCO, Google Scholar, Copernicus, and digital reference books to analyze relationships among key variables. Results: The findings indicate that competence, motivation, career path, and compensation each positively influence job satisfaction and organizational performance. Job satisfaction also directly enhances organizational performance. Furthermore, competence, motivation, career path, and compensation indirectly affect organizational performance through the mediating role of job satisfaction. Conclusions: Competence, motivation, career path, and compensation significantly enhance job satisfaction and organizational performance in Indonesia’s public sector. Limitations: This study is limited to Organizational Performance and Job Satisfaction in the public sector in Indonesia. Contribution: This study examines how competence, motivation, career path, compensation, and job satisfaction influence public sector organizational performance.
The Role of Service Quality, Service Innovation, and Customer Orientation on Service Management Performance through Customer Satisfaction Aang Gunawan; Yuliantini Yuliantini; Muhammad Thamrin; Olfebri Olfebri; Basri Fahriza
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6521

Abstract

This study aims to examine the influence of service quality, service innovation, and customer orientation on service management performance through customer satisfaction in service companies in Indonesia. In an increasingly competitive service industry, companies are required to manage their services effectively in order to improve customer satisfaction and strengthen sustainable service management performance. Therefore, understanding the factors that influence service management performance is crucial for service companies in formulating effective service strategies. This research uses a descriptive qualitative approach with a literature review method. The data used are secondary data, consisting of 30 scientific articles obtained from reputable national and international journals. The sources of the articles include international publishers such as Sage, Springer, Elsevier, Web of Science, and Emerald; international databases such as Ebsco, Copernicus, and Google Scholar; as well as reputable national journals indexed in Sinta. The results of the study indicate that service quality, service innovation, and customer orientation have a positive influence on customer satisfaction. In addition, service quality, service innovation, and customer orientation also directly influence service management performance. Customer satisfaction itself has a significant effect on service management performance. Furthermore, customer satisfaction acts as a mediating variable that strengthens the influence of service quality, service innovation, and customer orientation on service management performance in service companies.
Analysis of the Impact of Spare Part Availability and Procurement Lead Time on Maintenance Operational Performance (Case Study: Batam Aero Teknik (BAT), Batam) Daniel Putut Kuncoro Adi; Basri Fahriza
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6919

Abstract

Aircraft maintenance operational performance is highly influenced by supply chain effectiveness, particularly spare parts availability and procurement lead time. This study aims to analyze the influence of spare parts availability and procurement lead time on maintenance operational performance at Batam Aero Teknik, a Maintenance, Repair, and Overhaul (MRO) facility operating in the Batam Free Trade Zone (FTZ). A quantitative approach was employed using a survey method involving 57 respondents engaged in maintenance and spare parts management activities. Data were analyzed using multiple linear regression and supported by interviews. The results indicate that spare parts availability has a positive and significant effect on maintenance operational performance, while procurement lead time has a positive but partially insignificant effect. Simultaneously, both variables significantly influence maintenance operational performance. These findings suggest that improving maintenance performance depends more on effective spare parts availability management than solely on procurement speed.
Analisis Kontribusi Autogate Imigrasi terhadap Kelancaran Operasional dan Koordinasi Penerbangan Internasional di Terminal 2 Bandara Soekarno-Hatta Tahun 2025-2026 Bani Dwi Kusvendar; Basri Fahriza; Veronica Veronica
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 6 (2026): Jurnal Ilmu Manajemen Terapan (Juli - Agustus 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i6.9543

Abstract

Bandara Internasional Soekarno-Hatta merupakan salah satu bandara tersibuk di Asia Tenggara dengan jumlah penumpang yang terus meningkat setiap tahunnya. Peningkatan tersebut terutama terjadi di Terminal 2 karena dominasi maskapai berbiaya rendah (Low-Cost Carrier/LCC) yang masih menjadi pilihan utama banyak penumpang. Kondisi ini menimbulkan kebutuhan akan peningkatan efisiensi operasional dan koordinasi penerbangan guna memastikan kelancaran aktivitas bandara. Salah satu solusi strategis yang diterapkan adalah penggunaan sistem autogate imigrasi. Penelitian ini bertujuan untuk menganalisis efektivitas autogate dalam mempercepat proses pemeriksaan keimigrasian, mengurangi antrean, serta meningkatkan koordinasi operasional dalam pengelolaan penerbangan. Penelitian ini menggunakan metode kualitatif dengan bantuan perangkat lunak NVivo untuk validasi informan serta teknik triangulasi untuk validasi data. Kerangka teori yang digunakan dalam penelitian ini adalah Unified Theory of Acceptance and Use of Technology (UTAUT). Hasil penelitian menunjukkan bahwa sistem Autogate memberikan kontribusi yang signifikan terhadap kelancaran operasional bandara dan mendukung koordinasi antar unit  kerja yang terlibat dalam pelaksanaan layanan autogate.
Co-Authors Aang Gunawan Apsada Juhri Bani Dwi Kusvendar Chaidir Musalam Rizkitha Daniel Putut Kuncoro Adi Edhie Budi Setiawan, Edhie Budi Handini Salsabila Lintang Arya Bimo Lut Mafrudoh Muhammad Thamrin Nursery Alfaridi Olfebri Prasadja Ricardianto Primadi Candra Susanto Reyhan Rizqi Ressananta Sismiati Sismiati Veronica Veronica Yafi Raihan Fanshuria Yuliantini Yuliantini