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All Journal Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Siber Multi Disiplin
Apsada Juhri
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Increasing Import and Export Tonnage Through Sustainable Services and TMS Utilization Basri Fahriza; Apsada Juhri; Yafi Raihan Fanshuria; Reyhan Rizqi Ressananta
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8543

Abstract

This study analyzes the effect of service continuity and the use of Transportation Management System (TMS) on increasing import and export tonnage at PT DHL Global Forwarding Indonesia. As part of DHL Global, the company focuses on providing consistent service and implementing TMS technology to improve operational efficiency. The results show that service continuity increases customer loyalty, while TMS contributes to operational optimization and cost savings, which together drive an increase in import and export tonnage. This study provides important insights to strengthen the company's operational performance and competitive position in the global market.
Analysis of the Effect of Service Quality and Price on Customer Service Satisfaction at PT. Crieta Jakarta Apsada Juhri; Zaenal Abidin; Mardiah Aryuni Nasution; Sudaryanti Parta
Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jsmd.v3i4.816

Abstract

This research aims to determine and analyze the influence of Service Quality and Price on Customer Satisfaction at PT Crieta Jakarta from January– December 2022. Data were analyzed using quantitative analysis. Sample selection used the Solvin formula with a sample size of 33 respondents. The analytical method applied in this research is the multiple linear regression analysis method, which is fist tested throught classical tests and causal tests using E-Views software. The data used in this research are primary data from the questionnaire. Hypothesis testing was tested using the t test. The research results show that service quality and price each have a positive effect on PT. Crieta Jakarta customer satisfaction, but service quality has a significant effect while price No. significant effec. As well as service quality and price have a simultaneous influence of 68.51% on Customer Satisfaction PT Crieta Jakarta for the period January-December 2022.
Co-Authors Basri Fahriza Mardiah Aryuni Nasution Reyhan Rizqi Ressananta Sudaryanti Parta Yafi Raihan Fanshuria Zaenal Abidin