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All Journal Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Jurnal Siber Multi Disiplin Siber Journal of Transportation and Logistics
Muhammad Iqbal Firdaus
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Service Quality, Experience and Customer Loyalty: Evidence of Willingness to Pay on the Jakarta Bandung High Speed Train Arizal Ginartha; Ghufron Solikhul Amri; Muhammad Iqbal Firdaus; Haryono Haryono
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8544

Abstract

The Jakarta-Bandung High-Speed Rail stretches over 142.3 km and offers First Class, Business Class, and Premium Economy options. To enhance its appeal and provide an unforgettable travel experience, the Jakarta-Bandung High-Speed Rail completes the journey between Jakarta and Bandung (or vice versa) in just 48 minutes, traveling at a speed of 350 km/h. However, the question arises whether the experience and services offered by this high-speed rail influence passengers' willingness to pay for their journey. This study aims to examine the impact of service quality, customer experience, and customer loyalty on passengers' willingness to pay. Data was collected through questionnaires distributed to 100 respondents who are customers of the Jakarta-Bandung High-Speed Rail. The survey assessed service quality, customer experience, and user loyalty using a Likert scale. This study utilized Partial Least Squares Structural Equation Modeling (PLS-SEM) for data analysis. The findings reveal a significant relationship between the variables studied, such as service quality positively impacting willingness to pay (WTP) and customer loyalty. Therefore, KCJB should focus on improving service quality and customer experience, developing loyalty programs, and running marketing campaigns that highlight the added value of their services.
An Examination of Telemedicine Adoption: Unpacking the Determinants of Behavioral Intention through an Extended UTAUT Lis Lesmini; Muhammad Iqbal Firdaus; Hana Wiedya; Jessynia Rasya Vicahya
Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jsmd.v3i4.822

Abstract

The COVID-19 pandemic has led to changes in people’s lives, including the increased use of telemedicine services. Extending the UTAUT framework, the purpose of this study is to analyze the factors that influence behavioral intentions towards the adoption of telemedicine platforms and investigate the role of e-trust in promoting the use of telemedicine. A non-probability sampling approach was used to select a research sample of 204 respondents. The SEM-PLS model was used in this quantitative research. The population of this study is Halodoc users. The study found that performance expectancy, effort expectancy, facilitating conditions, and e-trust all had significant, direct, and positive effects on respondents’ intentions to use telemedicine. The findings also revealed that social influence influences e-trust in online healthcare systems. No significant relationship between social influence and behavioral intention was found. The present study suggests a positive attitude toward technology can increase user intention in healthcare systems.
Pengaruh Logistics Service Quality dan On-time Delivery terhadap Customer Loyalty melalui Customer Satisfaction (Studi Pada PT Magenta Media) Rafif Assyari; Muhammad Iqbal Firdaus; Siti Maemunah; Okin Ringan Purba; Veronica Veronica
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6842

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Logistics Service Quality dan On-time Delivery terhadap Customer Loyalty, dengan Customer Satisfaction sebagai variabel mediasi, di Gudang PT Magenta Media. Fenomena yang melatar belakangi penelitian ini adalah adanya keluhan pelanggan terkait keterlambatan pengiriman, ketidaksesuaian barang, hingga respons pelayanan yang kurang optimal, yang berdampak pada kepuasan dan loyalitas pelanggan. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik purposive sampling kepada 150 responden yang merupakan pelanggan PT Magenta Media. Instrumen pengumpulan data berupa kuesioner menggunakan skala Likert. Analisis data dilakukan dengan metode Structural Equation Modeling (SEM) berbasis Partial Least Square (PLS). Hasil penelitian menunjukkan bahwa Logistics Service Quality dan On-time Delivery berpengaruh signifikan terhadap Customer Satisfaction dan Customer Loyalty, baik secara langsung maupun tidak langsung melalui variabel mediasi. Customer Satisfaction terbukti memediasi hubungan antara Logistics Service Quality dan On-time Delivery terhadap Customer Loyalty. Implikasi dari penelitian ini memberikan masukan bagi manajemen perusahaan untuk memperkuat kualitas layanan logistik dan memastikan ketepatan waktu pengiriman sebagai strategi dalam membangun kepuasan dan loyalitas pelanggan secara berkelanjutan.
Pengaruh Kompetensi, Remunerasi dan Mentoring terhadap Turnover Karyawan yang Dimediasi oleh Kepuasan Kerja pada Industri Penerbangan Esti Liana; Aang Gunawan; Sarinah Sihombing; Muhammad Iqbal Firdaus; Erni Pratiwi Perwitasari
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 7 No. 5 (2026): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Agustus - September 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v7i5.9477

Abstract

Tingginya tingkat turnover karyawan pada industri penerbangan di Indonesia menjadi persoalan serius karena berdampak pada biaya rekrutmen, stabilitas operasional, dan keselamatan penerbangan, sementara faktor kompetensi, remunerasi, mentoring, dan kepuasan kerja belum banyak dikaji secara terintegrasi di sektor ini. Penelitian ini bertujuan menganalisis pengaruh kompetensi, remunerasi, dan mentoring terhadap turnover karyawan yang dimediasi oleh kepuasan kerja pada industri penerbangan di Indonesia guna menyusun hipotesis bagi penelitian selanjutnya. Penelitian menggunakan pendekatan kualitatif deskriptif dengan metode studi pustaka (literature review), memanfaatkan data sekunder dari Springer, Wiley, ProQuest, Emerald, Taylor & Francis, Sage, Sinta, Copernicus, dan Google Scholar terbitan tahun 2021-2026. Hasil penelitian menunjukkan bahwa: 1) Kompetensi berpengaruh terhadap kepuasan kerja; 2) Remunerasi berpengaruh terhadap kepuasan kerja; 3) Mentoring berpengaruh terhadap kepuasan kerja; 4) Kompetensi berpengaruh terhadap turnover karyawan; 5) Remunerasi berpengaruh terhadap turnover karyawan; 6) Mentoring berpengaruh terhadap turnover karyawan; 7) Kepuasan kerja berpengaruh terhadap turnover karyawan; 8) Kompetensi berpengaruh terhadap turnover karyawan dimediasi kepuasan kerja; 9) Remunerasi berpengaruh terhadap turnover karyawan dimediasi kepuasan kerja; 10) Mentoring berpengaruh terhadap turnover karyawan dimediasi kepuasan kerja. Kebaruan penelitian terletak pada integrasi keempat variabel tersebut dalam satu kerangka konseptual yang spesifik pada konteks industri penerbangan, yang belum banyak diuji dalam penelitian terdahulu.
Geopolitical Impact on The Availability and Price of Wheat for Importers in Indonesia Agustino Mardiandi; Lira Agusinta; Mustika Sari; Muhammad Iqbal Firdaus; Librita Arifiani; Yulianti Keke
Siber Journal of Transportation and Logistics Vol. 4 No. 2 (2026): (SJTL) Siber Journal of Transportation and Logistics (July - September 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v4i2.1199

Abstract

This study aims to analyze the impact of geopolitical conflicts on wheat availability and prices for importers in Indonesia, focusing on supply chain activities through the Cigading and Ciwandan Port areas in Cilegon, Banten. This research employed a qualitative approach with a descriptive design. Data were collected through in-depth interviews, observations, and documentation involving 12 informants selected using purposive sampling, representing actors involved in various stages of wheat procurement, trade, transportation, and distribution. Data analysis was conducted through data reduction, data presentation, conclusion drawing, and thematic categorization related to geopolitical conflicts, wheat availability, shipping routes, logistics costs, prices or landed costs, adaptation strategies, and coordination among supply chain actors. The findings indicate that the Russia–Ukraine conflict and geopolitical tensions in the Middle East do not directly cause the disappearance of wheat from the Indonesian market but increase uncertainty regarding supply continuity and delivery timeliness. Increased risks along trade routes encourage changes or diversions in shipping routes, resulting in longer lead times and greater uncertainty regarding arrival schedules. These conditions subsequently increase freight costs, fuel consumption, insurance costs, and war risk premiums, contributing to higher landed costs and wheat procurement expenses. Identified adaptation strategies include supplier diversification, increased safety stock or buffer stock, alternative shipping routes, adjustments to procurement and production schedules, digital technology utilization, and enhanced coordination and information exchange among supply chain actors. The study concludes that geopolitical impacts on wheat are transmitted through international transportation and logistics mechanisms, making supply chain resilience essential for maintaining supply continuity and controlling procurement costs. The findings emphasize the importance of balancing cost efficiency, flexibility, security, and supply reliability.
Co-Authors Aang Gunawan, Aang Agustino Mardiandi Arizal Ginartha Erni Pratiwi Perwitasari Ghufron Solikhul Amri Hana Wiedya Haryono Haryono Jessynia Rasya Vicahya Liana, Esti Librita Arifiani Lira Agusinta Lis Lesmini Mustika Sari Okin Ringan Purba Rafif Assyari Sarinah Sihombing Siti Maemunah Veronica Veronica Yulianti Keke