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All Journal Jurnal Ekonomi Manajemen Sistem Informasi
Okta Bagus Maulana
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Economics, Econometrics & Finance

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Application Of Information Technology, Online Tracking System, And Timeliness to Customer Satisfaction in Freight Forwarding Companies Olfebri Olfebri; Nasrullah Nasrullah; Okta Bagus Maulana; Ega Ananda Dwi Syahputra
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8545

Abstract

The purpose of this study was to determine the cost emphasis, the flow of distribution of goods, and the strategies used for customer satisfaction by meeting customer expectations. The population of this study was users of shipping services, with a sample size of 150 respondents. They are using quantitative methods with non-probability sampling techniques. Data collection was carried out through distributing questionnaires. The results of this study indicate that (1) Information Technology has a positive and insignificant effect on customer satisfaction. (2) The tracking system has a significant effect on customer satisfaction. (3) Timeliness has a significant and positive effect on customer satisfaction.
Co-Authors Ega Ananda Dwi Syahputra Nasrullah Nasrullah Olfebri