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All Journal JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) POLICY AND MARITIME REVIEW
Anita
Universitas Hang Tuah
Humanities Decision Sciences, Operations Research & Management Environmental Science Social Sciences

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Implementasi Pembangunan Kelembagaan Organisasi Bisnis CV Trijaya Gemilang Anita; Dewi Casmiwati
Policy and Maritime Review VOLUME 4 NO 1
Publisher : Faculty of Social and Political Science

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Abstract

Penelitian ini bertujuan untuk mengetahui model pembangunan kelembagaan organisasi bisnis CV Trijaya Gemilang yang bergerak dibidang katering di Kota Surabaya, dan menganalisa efektif atau tidaknya implementasi pembangunan kelembagaan tersebut, serta faktor-faktor yang mendukung implementasi. Metode penelitian yang digunakan adalah metode deskriptif kualitatif. Dimana dalam kajian pada penelitian ini difokuskan pada variabel-variabel lembaga yang ada pada CV Trijaya Gemilang bedasarkan teori Milton J. Esman meliputi kepemimpinan; doktrin; program; sumber-sumber daya; dan struktur intern. Instrument penelitian yang digunakan pada penelitian ini adalah dengan melakukan wawancara dari beberapa narasumber dan rangkuman pengetahuan dari pengalaman kerja penulis di CV Trijaya Gemilang. Hasil dari penelitian ini menunjukkan bahwa implementasi dari beberapa variabel lembaga yang dijalankan di CV Trijaya Gemilang sudah berjalan efektif, namun masih dibutuhkan pengembangan kapasitas dengan  faktor yang mempengaruhi antara lain faktor sumber daya manusia. Dan saran yang dapat peneliti sampaikan adalah dengan menambah pegawai baru dan memberikan pelatihan untuk memperbaiki kinerja pegawai. Harapannya dari penelitian ini kedepannya dapat memberikan input dalam membangun kelembagaan yang lebih baik.
Efektivitas Organisasi Layanan Informasi Publik dan Pengaduan dalam Perizinan Pangan Olahan: Bukti dari BPOM Surabaya Anita; Lunariana Lubis
JPAP: Jurnal Penelitian Administrasi Publik Vol. 12 No. 2 (2026): JPAP (Jurnal Penelitian Administrasi Publik)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v12i2.133934

Abstract

The digitalization of regulatory public services has increased the need for effective information and complaint services that are accessible, responsive, and user-oriented. This study examines the organizational effectiveness of Information Services, Public Information and Documentation Management (PPID), and Complaint Handling in processed food licensing at BBPOM Surabaya using Duncan’s Organizational Effectiveness Theory. A qualitative case study was conducted through semi-structured interviews, direct observation, and document analysis involving service personnel and processed food business actors. Data were analyzed using an interactive model and validated through source and method triangulation. The findings indicate that organizational effectiveness is reflected across Duncan’s three dimensions, although performance varies among indicators. Goal Attainment is demonstrated through standardized services, complaint processing, user satisfaction, regulatory assistance, and compliance monitoring. Integration is reflected in coordination among organizational units, communication across administrative levels, information management, and stakeholder engagement. Adaptation is demonstrated through responses to regulatory changes, digitalization, and changing service needs by combining digital platforms with direct consultation. The study provides a contextual application of Duncan’s framework and demonstrates that organizational effectiveness depends on the alignment of goal attainment, integration, and adaptive capacity. Strengthening the interconnection among Information Services, PPID, and Complaint Handling can support more responsive and user-oriented regulatory service delivery.
Co-Authors Dewi Casmiwati Lunariana Lubis