Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Chairunnisa Nasution
Universitas Prima Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALYSIS OF THE RELATIONSHIP BETWEEN TELEMEDICINE USERS AND THE QUALITY OF HEALTH SERVICES FOR JKN PATIENTS AT FKTP FLAMINGO CLINIC OF SOEWONDO AIR BASE Chairunnisa Nasution; Ermi Girsang; Santy Deasy Siregar
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20589629

Abstract

Telemedicine has become an important innovation in digital health services to improve healthcare accessibility and quality, particularly for National Health Insurance (JKN) participants in Indonesia. This study aimed to analyze the relationship between telemedicine utilization and healthcare service quality among JKN patients at the Primary Healthcare Facility (FKTP) Flamingo Clinic, Lanud Soewondo, Medan. This study used a quantitative approach with a cross-sectional design. The sample was selected using a total sampling technique, involving all JKN patients who utilized telemedicine services at FKTP Flamingo Clinic during the research period. Data were collected using structured questionnaires measuring respondent characteristics (age, gender, occupation, and frequency of telemedicine use) and telemedicine service factors, including perceived usefulness, ease of use, interface quality, interaction quality, and system reliability. Data analysis was conducted using univariate analysis and bivariate analysis with the Chi-square test. The results showed that respondent characteristics such as age (p=0.614), gender (p=0.636), occupation (p=0.190), and frequency of telemedicine use (p=0.467) were not significantly associated with healthcare service quality. However, perceived usefulness, ease of use, interface quality, interaction quality, and reliability were significantly associated with healthcare service quality (p<0.05). These findings indicate that technological usability and communication quality in telemedicine services play an important role in improving patient satisfaction and healthcare service quality.
Co-Authors Ermi Girsang Santy Deasy Siregar